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Collaboration Engineer

Heartland Business Systems LLC

Springfield, MO • On-site

Full-time

Re-posted 4 days ago

Heartland Business Systems rating

8.6

Company rating: 8.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

32nd of 224 rated it services

Job description

Job Type
Full-time
Description
Position Summary:
The Collaboration Engineer will develop, implement, and support collaboration related services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.
Roles and Responsibilities/ Essential Functions:
  • Work as a member of the HBS Collaboration Team that provides consultative and proactive project support to HBS's account base. Contribute to and impacts the assigned customer accounts positively.
  • Collaborate across multiple internal teams to ensure successful and timely delivery of the scope of work.
  • Contribute to product selection, configuration standards, and best practices and educate the sales team members on these products and services to enhance the sales process.
  • Provide support, maintenance, and administration for HBS' customers.
  • Work in a team atmosphere between regional and virtual practices while at all times maintaining a professional and respectful demeanor.
  • Provide time estimates and project scopes for systems related projects.
  • Maintain current vendor/industry specific certifications and stay current on new products and solutions.
  • Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.

Requirements
Competencies:
  • Accountability - Ability to accept responsibility and account for his\her actions.
  • Adaptability - Ability to fit into a changing environment.
  • Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition.
  • Decision Making - Selecting an effective course of action while controlling resources and expenditures.
  • Detail Orientated - Ability of an individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
  • Ethical - Ability to be guided by the company's accepted principles of moral conduct.
  • Organized - Ability of an individual to be structured and methodical in working skills.
  • Persistence - Ability to continue in a course of action in the face of adversity.
  • Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge.

Required Experience:
  • 6 months to 1 year in a technical related field, internship, or equivalent

Preferred Experience:
  • At least one year in a technical related field
  • Experience working as a consultant

Required Skills, Education and/ or Certifications:
  • Associates degree, equivalent certifications or equivalent work experience
  • CCNA or Equivalent
  • Working knowledge of one of the following Collaboration solutions (Cisco On Prem and/or Webex, Zoom Calling, Microsoft Teams Voice)

Preferred Skills, Education and/ or Certifications:
  • Bachelor's Degree or equivalent education/certifications
  • CCNP, CCA-V, VCA-DCV, MCA
  • Microsoft Teams Voice Certification (MS-721)
  • Zoom Competencies
  • Cisco Webex Calling Professional

Equal Opportunity Employer - Including Disabled and Veterans
#HBS

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