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Internship Knowledge Base Content Jobs in Ohio (NOW HIRING)

Superior Trim

Quality Internship

Springfield, OH · On-site

$14.25 - $18.75/hr

This internship will cover the practices and procedures of writing work instructions from concept ... content and ensure instructions reflect actual process conditions. * Convert existing knowledge ...

UNION HOME MORTGAGE CORP

Accounting Intern

Strongsville, OH

$14.75 - $18.75/hr

... knowledge base. We pride ourselves in providing innovative programs for our interns in order for them to learn and grow they progress through their careers. Some of the programs we offer include ...

Union Home Mortgage Corp.

Accounting Intern

Strongsville, OH · On-site

$14.75 - $18.75/hr

... knowledge base. We pride ourselves in providing innovative programs for our interns in order for them to learn and grow they progress through their careers. Some of the programs we offer include ...

UNION HOME MORTGAGE

Accounting Intern

Strongsville, OH

$14.75 - $18.75/hr

... knowledge base. We pride ourselves in providing innovative programs for our interns in order for them to learn and grow they progress through their careers. Some of the programs we offer include ...

SIERTEK

Knowledge Management Specialist*

Dayton, OH · On-site

Coordinate with Wing leadership, the AFRL FOIA Manager, and Base FOIA Office. * Provide guidance ... Coordinate records management using Content Server/Livelink and other approved systems. * Ensure ...

UNION HOME MORTGAGE CORP

Payroll Intern

Strongsville, OH

$13.75 - $18.50/hr

... knowledge base. We pride ourselves in providing innovative programs for our interns in order for them to learn and grow they progress through their careers. Some of the programs we offer include ...

UNION HOME MORTGAGE CORP

Compliance Intern

Strongsville, OH

$36K - $44K/yr

... knowledge base. We pride ourselves in providing innovative programs for our interns in order for them to learn and grow they progress through their careers. Some of the programs we offer include ...

UNION HOME MORTGAGE

Compliance Intern

Strongsville, OH

$36K - $44K/yr

... knowledge base. We pride ourselves in providing innovative programs for our interns in order for them to learn and grow they progress through their careers. Some of the programs we offer include ...

Union Home Mortgage Corp.

Payroll Intern

Strongsville, OH · On-site

$13.75 - $18.50/hr

... knowledge base. We pride ourselves in providing innovative programs for our interns in order for them to learn and grow they progress through their careers. Some of the programs we offer include ...

UNION HOME MORTGAGE

Payroll Intern

Strongsville, OH

$13.75 - $18.50/hr

... knowledge base. We pride ourselves in providing innovative programs for our interns in order for them to learn and grow they progress through their careers. Some of the programs we offer include ...

Union Home Mortgage Corp.

Compliance Intern

Strongsville, OH · On-site

$36K - $44K/yr

... knowledge base. We pride ourselves in providing innovative programs for our interns in order for them to learn and grow they progress through their careers. Some of the programs we offer include ...

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All JobsKnowledge Base Content JobsInternship Knowledge Base Content JobsInternship Knowledge Base Content Jobs in Ohio

Internship Knowledge Base Content information

What is the difference between Internship Knowledge Base Content vs Data Analyst?

AspectInternship Knowledge Base ContentData Analyst
Required CredentialsTypically pursuing or recent graduate, some familiarity with industry toolsBachelor's degree in related field, certifications like SQL, Excel, or Tableau often preferred
Work EnvironmentInternship setting, often in office or remote, supervised by team membersProfessional office environment, collaborative teams, often full-time
Employer & Industry UsageUsed by companies to onboard interns, provide training resources, and document knowledgeUsed by organizations for data analysis, reporting, and decision-making processes

The main difference is that Internship Knowledge Base Content focuses on training and onboarding interns with foundational information, while Data Analysts use detailed data tools and analysis skills to interpret data and support business decisions.

Internship Knowledge Base Content jobs near you

Help Desk Technician (Level 1)

Integra Testing Services, LLC

Painesville, OH • On-site

$17.50 - $23.50/hr

Full-time

Posted 8 days ago

Job description

Position Summary

We are seeking a Level 1 Help Desk Technician to serve as the first point of contact for end users in a Microsoft 365 and Azure-centric environment. This role is responsible for responding to inbound support requests, resolving common desktop, application, and account issues, and escalating more complex problems to the Tier 2 team.

The ideal candidate brings a friendly, customer-first attitude, an eagerness to learn, and a methodical approach to troubleshooting. You will support users remotely across multiple sites and provide in-person support on site.


Key Responsibilities

End-User and Desktop Support

  • Serve as the first point of contact for end users through phone, email, chat, and walk-up requests
  • Troubleshoot and resolve common Windows desktop, laptop, printer, and peripheral issues
  • Provide first-line support for Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
  • Assist with basic workstation setup, software installation, and device configuration
  • Escalate unresolved or complex issues to Tier 2 with clear, detailed troubleshooting notes

Identity and Access Support

  • Perform password resets and assist users with MFA enrollment and sign-in issues
  • Submit and process account, group, and license requests in Entra ID (Azure AD) and Active Directory
  • Support onboarding and offboarding activities, including equipment setup and account activation
  • Assist users with access to shared drives, distribution lists, and mailboxes

Ticketing and Documentation

  • Log, categorize, and track all support requests in the IT service management (ITSM) platform
  • Follow standard operating procedures and knowledge base articles to resolve recurring issues
  • Keep users informed of ticket status and expected resolution timelines
  • Document troubleshooting steps and contribute to the knowledge base

Hardware and Asset Support

  • Prepare, image, and deploy workstations and peripherals for new and existing users
  • Track hardware assets and assist with inventory and basic stock management
  • Support conference room AV setup and basic connectivity issues


Required Qualifications

  • 1-2 years of help desk, customer service, or IT support experience
  • Basic understanding of Windows 10/11 and Microsoft 365 applications
  • Familiarity with common desktop hardware, printers, and peripherals
  • Strong customer-service orientation with clear written and verbal communication skills
  • Ability to follow documented procedures and escalate issues appropriately
  • High school diploma or equivalent experience

Preferred Qualifications

  • Industry certifications or coursework such as CompTIA A+, MS-900, or AZ-900, or active pursuit of these credentials
  • Experience with ITSM or ticketing platforms such as ServiceNow, Atera, Freshservice, or similar tools
  • Familiarity with Entra ID (Azure AD) and Active Directory fundamentals
  • Experience supporting remote and hybrid users
  • Prior IT internship, technical lab, or home-lab experience

Core Competencies

  • Friendly, patient, customer-focused attitude
  • Eagerness to learn and develop technical skills
  • Strong organizational skills and consistent follow-through
  • Ability to explain technical steps in clear, plain language
  • Dependable team player

Apply