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Internship Knowledge Base Administrator Jobs (NOW HIRING)

DivIHN

Systems Administrator

Austin, TX · On-site

Systems Administrator Location: On-site at Austin, TX Duration: 12 Months Only W2 candidates are ... Knowledge Base Development and Maintenance: * Create and publish knowledge base articles for ...

Biz Karts Inc

Sales Administrator

Fort Lauderdale, FL

$30K - $35K/yr

We are seeking a Sales Administrator to join our exciting team, BIZ Karts is pushing to expand its ... a knowledge base of the evolving products and services * Manage the social media accounts and ...

Biz Karts Inc

Sales Administrator

Fort Lauderdale, FL

$30K - $35K/yr

We are seeking a Sales Administrator to join our exciting team, BIZ Karts is pushing to expand its ... a knowledge base of the evolving products and services * Manage the social media accounts and ...

SoFi

Encompass Admin

Charlotte, NC · On-site +1

The Encompass Administrator Team is responsible for all configuration and customization of the ... Research and diagnose issues using the Encompass Knowledge Base and by creating/managing cases with ...

asrcfh

Google Administrator

Peachtree City, GA · Remote

The Google Administrator ensures the secure, reliable, and efficient operation of collaboration ... Develop and maintain system documentation, standard operating procedures (SOPs), and knowledge base ...

asrcfh

Google Administrator

Peachtree City, GA · Remote

The Google Administrator ensures the secure, reliable, and efficient operation of collaboration ... Develop and maintain system documentation, standard operating procedures (SOPs), and knowledge base ...

Cayuse Holdings

M365 Exchange Administrator

$50 - $65/hr

M365 Exchange Administrator Cayuse Company: Cayuse Commercial Services / Cayuse Talent Solutions ... Create and maintain Knowledge Base (KB) articles for use by Service Desk and Deskside Support teams ...

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Internship Knowledge Base Administrator information

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$46.5K

How much do internship knowledge base administrator jobs pay per year?

As of May 31, 2026, the average yearly pay for internship knowledge base administrator in the United States is $35,549.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,000.00 and $38,000.00 per year, depending on experience, location, and employer.
What cities are hiring for Internship Knowledge Base Administrator jobs? Cities with the most Internship Knowledge Base Administrator job openings:
What are the most commonly searched types of Knowledge Base Administrator jobs? The most popular types of Knowledge Base Administrator jobs are:
What states have the most Internship Knowledge Base Administrator jobs? States with the most job openings for Internship Knowledge Base Administrator jobs include:
Internship Knowledge Base Administrator jobs near you
Infographic showing various Internship Knowledge Base Administrator job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Nights. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $35,549 per year, or $17.1 per hour.
BMC TrackIt! Administrator, Service Desk

BMC TrackIt! Administrator, Service Desk

CMT Services, Inc.

Washington, DC • On-site

Contractor

Posted 21 days ago

Job description

ABOUT US:

CMT Services Inc. is a dynamic and small business supporting Federal, State, and Local government agencies. As an SBA-certified HUBZone, Woman Owned Small Business (WOSB), we deliver quality, professional services to supportthe missions and strategic business goals of our clients.

PositionTitle: BMC TrackIt! Administrator, Service Desk

Place of Performance:

Peace Corps HQ

1275 NE First St,

Washington, DC 20526

On-site

Full time


Position Summary: The BMC Track-It! Administrator, Service Desk will administer and maintain the BMC Track-It! ticketing environment supporting the Peace Corps IT Service Desk. This position is responsible for workflow configuration, ticket categories, coding changes, dashboards, metrics, platform maintenance, upgrades, vendor coordination, Self-Service Portal support, SharePoint updates, Knowledge Base support, and process documentation.

Key Responsibilities

  • Administer BMC Track-It! workflows, ticket categories, custom fields, dashboards, reports, queues, and role-based views.
  • Configure and maintain ticket coding, routing, escalation logic, and SLA/PRS reporting support.
  • Support planned and unplanned platform maintenance and upgrades.
  • Troubleshoot BMC Track-It! issues and coordinate with vendor support when needed.
  • Maintain executive, operational, and technician-level dashboards.
  • Support ticket metrics, SLA reporting, trend analysis, and recurring deliverables.
  • Administer and support the BMC Track-It! Self-Service Portal.
  • Update and maintain the Domestic Support Services SharePoint page and IT Services Knowledge Base.
  • Develop and maintain ticketing-system support process documentation.
  • Support change control, testing, configuration management, and reporting integrity.


Required Qualifications

  • Experience administering BMC Track-It! or a comparable ITSM/ticketing platform in a production service desk environment.
  • Experience with workflow configuration, ticket categories, dashboards, reporting, platform maintenance, vendor coordination, and user support.
  • Knowledge of ITIL-based incident, request, escalation, knowledge, configuration, and reporting processes.
  • Experience supporting Self-Service Portals, Knowledge Bases, SharePoint pages, and service desk documentation.
  • Strong attention to data integrity, reporting accuracy, configuration control, and process discipline.


Education & Experience

  • Bachelor's degree in information technology, Computer Science, Information Systems, Systems Administration, Data Management, Business Systems.


Required Certification

  • Preferred: BMC Helix, BMC Remedy, ServiceNow, Jira Service Management, Zendesk, Microsoft Power BI, SQL, SharePoint, Microsoft 365 Administrator, CompTIA A+, Network+, or Security+ certification.


Join Our Team:

AtCMT Services, we believe that extraordinary results come from empowering exceptional people. If you're ready to lead innovative projects, solve complex challenges, and contribute to meaningful infrastructure development while advancing your career in a supportive, collaborative environment, we want to hear from you.

Disclaimer:

By submitting your resume for this job posting, you authorize CMT Services, Inc. to forward your resume to all applicable internal and external managers, agencies, and recruitment personnel for review and consideration to hire.

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