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Internship Cyber Security Help Desk Jobs in San Francisco Bay Area, CA

Royal Bank of Canada

XVA Desk Associate

Toronto, ON

The desk manages counterparty-related risks (CVA, FVA, KVA, ColVA, CTD) across all derivative asset ... Understanding of XVA frameworks (CVA, FVA, MVA, KVA, ColVA) from coursework, internships, or ...

Hatch

IT Service Desk Student - Mississauga

Mississauga, ON · On-site

CA$22 - CA$25/hr

... cyber security, network administration or similar field of study. * Ability to support Dell, HP ... Familiarity with standard helpdesk software and knowledge of remote user support. * Understanding ...

Hatch

IT Service Desk Student - Mississauga

Mississauga, ON · On-site

CA$22 - CA$25/hr

... cyber security, network administration or similar field of study. * Ability to support Dell, HP ... Familiarity with standard helpdesk software and knowledge of remote user support. * Understanding ...

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Internship Cyber Security Help Desk information

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$13

$23

$31

How much do internship cyber security help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for internship cyber security help desk in San Francisco Bay Area, CA is $23.96, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Internship Cyber Security Help Desk, and why are they important?

To thrive as an Internship Cyber Security Help Desk, you need a basic understanding of computer networks, operating systems, and cybersecurity principles, often supported by coursework or entry-level certifications like CompTIA Security+. Familiarity with ticketing systems, antivirus software, network monitoring tools, and remote desktop applications is typical for the role. Strong problem-solving abilities, attention to detail, and effective communication skills help interns resolve issues efficiently and support end-users. These skills and qualities are crucial for maintaining organizational security, providing timely technical support, and building a foundation for a career in cybersecurity.

What types of tasks and responsibilities can I expect as an intern on a Cyber Security Help Desk team?

As an intern on a Cyber Security Help Desk team, you can expect to assist with responding to security-related support requests, troubleshooting user issues related to access, malware, and phishing attempts, and escalating more complex incidents to senior analysts. You'll likely help monitor security tools and alerts, document incident reports, and support end-users in following security best practices. This role offers valuable hands-on experience in real-time threat response and provides an opportunity to learn from experienced cybersecurity professionals within a collaborative team environment.

What does an Internship Cyber Security Help Desk role involve?

An Internship Cyber Security Help Desk position typically involves assisting with the identification, troubleshooting, and resolution of security-related issues within an organization. Interns in this role help monitor networks for security threats, respond to incidents, and provide support to users experiencing security concerns such as phishing or malware. They also learn about cybersecurity policies, tools, and best practices, gaining hands-on experience while supporting the IT security team. This role is ideal for those looking to start a career in cybersecurity, as it provides foundational knowledge and exposure to real-world security challenges.

What is the difference between Internship Cyber Security Help Desk vs Cyber Security Analyst Intern?

AspectInternship Cyber Security Help DeskCyber Security Analyst Intern
Required CredentialsBasic IT certifications, knowledge of security fundamentalsRelevant certifications like CompTIA Security+ or CEH, some security coursework
Work EnvironmentHelp desk support, troubleshooting user issues, ticket managementSecurity analysis, monitoring networks, vulnerability assessments
Employer & Industry UsageIT departments, managed service providers, security firmsSecurity teams within organizations, cybersecurity consulting firms
Search & Comparison IntentEntry-level support roles, basic cybersecurity supportSecurity analysis, threat detection, and mitigation roles

Internship Cyber Security Help Desk roles focus on providing technical support, troubleshooting, and assisting with security-related user issues. Cyber Security Analyst Intern positions involve more in-depth security monitoring, analysis, and vulnerability assessment. Both roles serve as entry points into cybersecurity but differ in responsibilities and skill requirements.

What are popular job titles related to Internship Cyber Security Help Desk jobs in San Francisco Bay Area, CA? For Internship Cyber Security Help Desk jobs in San Francisco Bay Area, CA, the most frequently searched job titles are:
What job categories do people searching Internship Cyber Security Help Desk jobs in San Francisco Bay Area, CA look for? The top searched job categories for Internship Cyber Security Help Desk jobs in San Francisco Bay Area, CA are:
What cities near San Francisco Bay Area, CA are hiring for Internship Cyber Security Help Desk jobs? Cities near San Francisco Bay Area, CA with the most Internship Cyber Security Help Desk job openings:
Internship Cyber Security Help Desk jobs near you
Infographic showing various Internship Cyber Security Help Desk job openings in San Francisco Bay Area, CA as of May 2026, with employment types broken down into 100% Internship. Highlights an 100% In-person job distribution, with an average salary of $49,842 per year, or $24 per hour.

Service Desk Analyst- Contract

Black & McDonald Limited

Markham, ON • On-site

CA$22 - CA$26/hr

Full-time

Retirement

Posted 7 days ago

Job description

Career Opportunity

Service Desk Analyst- Contract

Markham, ON

BUILD YOUR CAREER AT BLACK & MCDONALD

Black & McDonald is an integrated, multitrade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With 100 years of diverse market experience, we are a forwardthinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald's Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Service Desk Analyst is located in Markham, ON and typically reports directly to the Service Desk Team Lead.

The Service Desk Analyst is responsible for providing first-line technical support to end users, ensuring timely resolution of IT incidents and service requests. The role focuses on delivering high-quality customer service, troubleshooting hardware/software issues, and maintaining operational efficiency aligned with ITIL best practices.

Key Responsibilities

  • Provide Level 1 / Level 2 technical support via phone, email, chat, or ticketing system
  • Log, categorize, and prioritize incidents and service requests in the ITSM tool
  • Troubleshoot and resolve issues related to:
  • Windows operating systems
  • Office 365 / Microsoft 365 applications
  • Email, Teams, and collaboration tools
  • Network connectivity (VPN, Wi-Fi, LAN)
  • Printers, peripherals, and mobile devices
  • Perform user account management tasks:
  • Password resets
  • Account unlocks
  • Access provisioning/deprovisioning (IAM coordination)
  • Escalate unresolved issues to appropriate support teams (Deskside, Infrastructure, Security, etc.)
  • Maintain accurate documentation of incidents, resolutions, and knowledge articles
  • Follow ITIL processes (Incident, Request, Problem, and Change management)
  • Monitor ticket queues and ensure adherence to SLAs and KPIs
  • Participate in shift rotations, if required
  • Assist in asset tracking and inventory management
  • Contribute to continuous improvement of service desk processes and user experience

Required Qualifications

  • Diploma or degree in Information Technology, Computer Science, or related field
  • 13 years of experience in a Service Desk or IT Support role
  • Strong knowledge of:
  • Microsoft Windows OS and desktop environments
  • Microsoft 365 / Office 365 suite
  • Active Directory / Azure AD (Entra ID)
  • Experience with ITSM tools (e.g., ServiceDesk Plus, ServiceNow, Jira Service Management)
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
  • Familiarity with remote support tools
  • Excellent troubleshooting and problem-solving skills
  • Strong communication and customer service skills

Preferred Qualifications

  • ITIL Foundation certification
  • Experience with endpoint management tools (e.g., Intune)
  • Knowledge of identity and access management (IAM) processes
  • Exposure to cybersecurity best practices

Key Competencies

  • Customer-focused mindset
  • Ability to work under pressure and manage multiple priorities
  • Strong attention to detail
  • Effective documentation skills
  • Team collaboration and communication
  • Analytical and critical thinking

The expected salary range for this role is between $22-$26/hr. The starting salary will be determined based on several factors such as the successful candidate's qualifications, including but not limited to education and experience. Base pay is one component of Black & McDonald's total rewards package. Total rewards vary by position and may include additional offerings such as group insurance benefits, pension plan, annual discretionary bonus, career development programs, and other HR programs.


Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

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