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Internship Customer Success Manager Edtech Jobs in Washington

The Customer Success Manager (CSM) at ISI serves as the customer relationship owner for a portfolio of managed services customers. This role is responsible for driving customer retention, renewal ...

Customer Success Manager II

Rockville, MD · On-site

$56.25 - $68.75/hr

Customer Success Manager II DealerOn, INC | Rockville, Maryland, United States About this Position About DealerOn We are an online marketing company providing website and agency services to ...

New

... Customer Success Managers to drive renewals, expansion and long‑term value across our publisher ecosystem. You will ensure the team operates with clarity and accountability around pipeline ...

As the Customer Success Manager for SimioAccelerate, you will sit at the center of everything: our customers, our product, and our quality. You'll own customer success from onboarding through renewal ...

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

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Enterprise Customer Success Manager

VisibleThread, LLC

Arlington, VA • On-site

$90 - $130/hr

Other

Medical, PTO

Posted 21 days ago


Job description

VisibleThread's RFP Intelligence Platform helps the world's largest government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare.

You'll own the relationship with a portfolio of enterprise customers. Your job: get close to their world, understand the pain and challenges they're solving for, and show them how to use VisibleThread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement.

About the Role
  • Build trust fast. Become the go-to person for your accounts. understand their goals, their workflows, and where they're getting stuck.
  • Own $3M in ARR across a number of large Enterprise Accounts
  • Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of VisibleThread.
  • Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance.
  • Solve problems. Be the bridge between customers and our product and support teams when issues come up.
  • Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them.
  • 5+ years’ experience in customer success, account management, or a customer-facing SaaS role.
  • Experience working in the GovCon industry would be beneficial
  • Strong program management experience, change management and supporting user adoption
  • Must be AI savvy
  • Comfortable with technology — you can learn a product deeply and explain it simply.
  • A genuine curiosity about customers' problems, and the drive to solve them.
  • Sharp communication skills, written and verbal.
  • A self-starter who thrives on ownership, not hand-holding.
  • Work with major global brands across Defense, IT Services, and Healthcare.
  • A flat, fast-moving team with real career growth.
  • 100% paid private medical insurance.
  • Flexible working schedule.
  • Competitive salary and annual leave.
  • Monthly all-hands and team events with people worldwide.
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