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Employment Opportunity - Software Sales Operations Manager

Location: ITASCA Minneapolis, Minnesota, USA

Join the Cutting-Edge Team at Itasca Consulting Group!

We are seeking an experienced and highly organized Software Sales Operations Manager to lead the operational backbone of our global software sales organization. This role ensures that our sales systems, processes, and fulfillment workflows operate efficiently, compliantly, and at scale across direct, reseller, and e-commerce channels.

You will partner closely with Sales, Marketing, Product Management, Finance, Legal, and Operations teams and manage sales operations personnel, including a full-time CRM Specialist, and a part-time Operations Specialist responsible for reporting and analytics. If you thrive in an execution-focused, cross-functional role and enjoy improving how complex sales organizations operate, we want to meet you.

Why Choose ITASCA?

1.Innovation and Collaboration: Experience an unparalleled work environment that fosters a culture of innovation and collaboration. We encourage our employees to think outside the box and contribute their unique perspectives, enabling us to tackle complex challenges effectively.

2.Collegial Atmosphere: Join a team that values camaraderie and teamwork. At ITASCA, we foster a collegial atmosphere where collaboration, mutual respect, and support are the foundation of our success. You'll have the opportunity to work alongside colleagues who are passionate about their work and driven to excel.

3.Diversity and Inclusion: At ITASCA, we celebrate and embrace differences, creating a highly diverse workforce that thrives on varied perspectives and backgrounds. We believe that diversity drives innovation, fosters creativity, and enriches our work environment.

4.Rewards and Benefits: We value your contributions and offer a comprehensive benefits package, including:

-Competitive salary commensurate with experience

-Performance bonuses (cash and company stock)

-Health, dental, and vision benefits for you and your family

-Generous paid time off from day one

-Paid holidays

-401(k) with company match

-Paid parental leave

-Company-paid Short-Term Disability, Long-Term Disability, and Life Insurance

Primary position responsibilities include:

-Lead CRM administration, governance, data integrity, and operational enhancements

-Manage lead assignment workflows across direct sales, resellers, and event-generated leads

-Oversee international direct and reseller order processing

-Coordinate invoicing, collections support, and customer database management with Finance

-Ensure compliance with export controls, sanctions regulations, and international trade requirements

-Coordinate pricing updates, discount policies, product changes, and reseller agreements

-Oversee vendors, operational supplies, and software fulfillment process improvements

-Support onboarding of new resellers and sales representatives, including CRM setup and operational training

-Collaborate with Sales and Product Management on RFIs, RFQs, and deal-specific operational needs

-Oversee sales department workflows and reseller program execution

-Monitor and improve e-commerce order flow, fulfillment accuracy, and B2C operational customer experience

-Manage Sales Operations staff, including a full-time CRM Specialist, and a part-time Operations Specialist responsible for reporting and analytics

Minimum Requirements:

-Bachelor's degree or equivalent experience in business, operations, or a related field

-7+ years of experience in Sales Operations, Revenue Operations, or Sales Systems within a software or SaaS environment

-Hands-on experience administering CRM platforms such as Salesforce

-Experience managing operational staff and cross-functional initiatives

-Strong understanding of reseller models, international sales operations, and order fulfillment

-Ability to work full-time in our Minneapolis office

Additional Requirements

-Successful completion of Criminal background check

-Verification of employment history, education, and licenses

-Talent and skills assessment

-Must be legally authorized to work in the U.S. without present or future sponsorship (e.g., H-1B, L-1, TN). Candidates on or for CPT/OPT are ineligible.

Salary: $90,000.00-$110,000.00

Take the next step in your career and become a valued member of our employee-owned company. Join us at ITASCA, where innovation meets excellence!

ITASCA is an equal opportunity employer, a drug-free workplace, and complies with ADA regulations as applicable.

Employment Type: FULL_TIME