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Internship Client Onboarding information

What is an internship client onboarding role?

An Internship Client Onboarding role involves assisting new clients as they begin their relationship with a company, typically in financial services or technology sectors. Interns in this position help collect client information, assist with documentation, and ensure all compliance requirements are met. They work closely with internal teams to coordinate a smooth onboarding process, learn about regulatory standards, and develop customer service skills. This role is ideal for students interested in client relations, operations, or compliance.

What are some common challenges an intern might face during the client onboarding process, and how can they address them?

Interns in client onboarding often encounter challenges such as understanding complex client requirements, managing multiple tasks simultaneously, and adapting to various onboarding software tools. To address these, it's helpful to ask clarifying questions, take thorough notes during training, and proactively communicate with team members. Additionally, seeking feedback and collaborating closely with both the onboarding team and clients can help interns quickly adapt and contribute effectively.

What are the key skills and qualifications needed to thrive as an internship client onboarding specialist?

To thrive as an Internship Client Onboarding Specialist, you need strong organizational skills, attention to detail, and a foundational understanding of client relationship management, typically supported by ongoing education in business or a related field. Familiarity with CRM systems, onboarding software, and productivity tools like Microsoft Office is usually expected. Excellent communication, problem-solving abilities, and a proactive attitude help interns build rapport with clients and coordinate effectively with internal teams. These skills ensure smooth onboarding processes, satisfied clients, and valuable learning experiences for career development.

What is the difference between Internship Client Onboarding vs Client Onboarding Specialist?

AspectInternship Client OnboardingClient Onboarding Specialist
CredentialsTypically students or entry-level with basic knowledgeRelevant certifications or experience in onboarding processes
Work EnvironmentInternship setting, supervised, learning-focusedProfessional, client-facing, ongoing responsibilities
Employer & Industry UsageInternship programs across industriesFinancial, tech, or service industries with client onboarding needs

Internship Client Onboarding roles are entry-level, learning-focused positions designed for students or recent graduates. They often involve assisting with onboarding tasks under supervision. Client Onboarding Specialists are experienced professionals responsible for managing client integration processes independently, requiring relevant certifications and industry experience. While both roles involve onboarding, the internship is a training opportunity, whereas the specialist role is a full-time professional position.

What are the most commonly searched types of Client Onboarding jobs in Oregon? The most popular types of Client Onboarding jobs in Oregon are:
What are popular job titles related to Internship Client Onboarding jobs in Oregon? For Internship Client Onboarding jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Internship Client Onboarding jobs in Oregon look for? The top searched job categories for Internship Client Onboarding jobs in Oregon are:
Internship Client Onboarding jobs near you

Commercial Account Manager

IMA Financial Group

Portland, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 hours ago

IMA Financial Group rating

8.6

Company rating: 8.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Essential job responsibilities include but are not limited to:
  • Supports and demonstrates IMA's core values
  • Values and understands the importance of diversity, equity, and inclusion among all IMA associates
  • Serves as the day-to-day contact for all client requests within a book of business (comprised of a mix of Mid-Market & Large/Complex accounts) and with direction from the Account Executive, prepares (or delegates where applicable) all relevant renewal materials (Premium & Loss summary, exposures, coverage comparison, premium & rate, etc.)
  • Owns meeting facilitation, client interactions, negotiations, technical analysis, and program design with minimal oversight from AE
  • Supports in winning new business & supports AE with new client onboarding
  • Demonstrates ability to anticipate client problems and provide solutions proactively
  • Using the client workbook, and under the direction of the Account Executive, creates the marketing submission, and manages ongoing negotiations with carriers
  • Receives quotes, reviews for accuracy and desired coverages, terms, pricing from submission, generates and populates the proposal, and sends to Account Executive for completion/review
  • Receives policies, sends instructions to the applicable COE, and keeps COE abreast of any changes that occur during negotiations with ability to process the policy if needed
  • Performs premium allocations, surplus lines template preparation, Certificate of Insurance request template preparation & master approval, on-demand certificates, basic contract reviews, policy endorsements, resolves coverage and premium discrepancy issues, and conducts audits on expired and/or non-renewed policies
  • As needed, serves as a team lead, mentor, and/or manager for other Account Managers within the department. This includes ensuring quality control standards of the team are continually maintained and works with the Commercial Lines Leader regarding department strategies, needs, and performance

Required Experience and Skills include but are not limited to:
  • 5+ yrs. applicable insurance experience with specialty experience preferred
  • Ability to work within AMS and maintain data completeness standards
  • Possesses strong organizational skills
  • Ability to work independently, and lead special project assignments
  • Demonstrates ability to build underwriter and client relationships
  • Ability to delegate to appropriate parties when necessary
  • Experience with MS Office products required (specifically PowerPoint, Outlook, Word, and Excel)
  • Holds or is pursuing formal specialty designation [ARM, CPCU, Industry specific designation] preferred
  • Some travel required (up to 30% depending on book of business & industry)
  • Strong communication skills both written and verbal

Competencies & Traits:
  • Professionalism
  • Manage Client Relationships
  • Agility/Flexibility
  • Interpersonal skills
  • Communicating

#LI-JS1
Compensation & Benefits
Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:
Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Well-Being Stipend, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate's geographic location, prior relevant experience, and their knowledge, skills, and abilities.
*These benefits do not apply to internship roles.
Why Join IMA?
We've built a reputation for putting our associates first
What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It's this unique ownership business model that makes working at IMA so appealing.
We work in teams. We sell in teams. We win and prosper as a team
We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we're big enough to write business all over the world and small enough to implement your ideas quickly.
We are recognized nationally as a leader in our industry
  • 2020-2023 Business Insurance Magazine Best Places to Work in Insurance
  • 2023 Inc. Magazine's Best Workplaces
  • 2023 Denver Business Journal's Best Places to Work
  • 2022-2023 Connecticut Top Work Places
  • 2021-2023 Inc. 5000's List of Fastest Growing Companies
  • 2019-2022 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
  • 2022-2023 Kansas City Business Journal's Best Places to Work
  • 2021-2023 Charlotte Business Journal's Best Places to Work
  • 2021-2023 Los Angeles Business Journal's Best Places to Work
  • 2021-2023 The Salt Lake City Tribune Top Work Places
  • 2021-2022 Puget Sound Business Journal's Washington's Best Workplaces
  • 2021-2022 Wichita Business Journal's Best Places to Work, #1 in extra-large category
  • 2021 Dallas Business Journal's Best Places to Work
  • 2021 Alaska Journal of Commerce's Best Workplaces in Alaska

This Job Description is not a complete statement of all duties and responsibilities comprising this position.
The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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