About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:Located on the southeastern coast of the pristine island of Lāna'i, lies the secluded retreat of Four Seasons Resort Lāna'i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna'i, a kid's club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.
OBSERVATORY GUIDE The Four Seasons Resorts Lāna'i is looking for an
Observatory Guide who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
WHAT YOU'LL DO The Observatory Guide delivers immersive observatory experiences that combine astronomy, Hawaiian culture, and luxury guest service. This role leads nightly stargazing programs with a 1-meter telescope, conducts presentations and workshops, and maintains observatory equipment. The position works closely with resort teams and community partners, supports cultural programming, training, and special events, and consistently upholds high standards of service, safety, and cultural respect. Responsibilities include, but are not limited to:
- Lead and facilitate nightly observatory experiences, including storytelling, cultural interpretation, Hawaiian wayfinding, and guided stargazing for group and private sessions
- Operate and oversee the safe use of a 1-meter telescope and related systems; conduct safety briefings and guide guests through celestial viewing experiences (planets, galaxies, star clusters)
- Manage observatory bookings and guest communications using internal systems (Outlook, Book4Time, Key), including scheduling, reservations, waivers, and coordination of guest preferences and flow in collaboration with resort teams
- Support internship programs, team development, and community outreach by mentoring students and assisting with training, educational events, and community nights
- Partner with Activities, Concierge, Guest Services, and Cultural teams to coordinate programming, events, guest logistics, and transportation while supporting cultural programming as scheduled
- Maintain observatory equipment (telescope, optics, cameras, software), monitor environmental conditions for optimal viewing, and assist with astrophotography and image processing to enhance guest experiences
WHAT TO BRING - Successful candidate must possess legal work authorization in United States
- The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
- Hawaii Driver's Abstract and PUC Certification is required for this role
- Ability to stand for extended periods, lift up to 30 lbs., and push/pull as needed during shifts
- Strong public speaking and storytelling skills, with the ability to engage and educate diverse audiences
- Knowledge of or willingness to learn astronomy, Hawaiian wayfinding, and celestial navigation
- Additional cultural or astronomy-related certifications are preferred
JOIN OUR 'OHANA & ENJOY OUR AMAZING BENEFITS: - 100% Employer contributed Medical, Dental, and Vision benefits
- Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
- Inclusive and diverse employee engagement & recognition events all year-round
- Complimentary stays and exclusive discounts at Four Seasons Worldwide
- Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
- Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
- Comprehensive learning and development programs to help you master your craft
- Energizing Employee Culture where you are encouraged to be your true self!
We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it's like to work at Four Seasons Resorts Lana'i, visit us: Twitter: https://twitter.com/FSLanai
Facebook: https://www.facebook.com/FourSeasonsResortsLanai
Instagram: https://www.instagram.com/fslanai/
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
