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Internship Amazon Customer Service Jobs in New Jersey

Unikoo Glass And Hardware Inc

Be Seen First

Ecommerce Customer Relations Rep

Union, NJ · On-site

$23 - $25/hr

We are looking for a detail-oriented and dependable E-commerce Customer Service Representative to support our online sales channels, including Amazon, Home Depot, Wayfair, Shopify, and our direct ...

Deloitte

Amazon Connect Technical Architect

Morristown, NJ

$68.25 - $82.25/hr

Work You'll Do An Amazon Connect Technical Architect is responsible for the design of our Amazon ... The Team Our Sales & Service offering drives global customer transformation by designing and ...

Deloitte

Amazon Connect Technical Architect

Princeton, NJ · On-site

$69.50 - $83.75/hr

Work You'll Do An Amazon Connect Technical Architect is responsible for the design of our Amazon ... The Team Our Sales & Service offering drives global customer transformation by designing and ...

Deloitte

Amazon Connect Technical Architect

Jersey City, NJ · On-site

$69.25 - $83.50/hr

Work You'll Do An Amazon Connect Technical Architect is responsible for the design of our Amazon ... The Team Our Sales & Service offering drives global customer transformation by designing and ...

Amazon

Software Development Engineer

Newark, NJ · On-site

BASIC QUALIFICATIONS - 4+ years of non-internship professional software development experience - 3+ ... Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran ...

Coty

Supply Chain Customer Service Intern

Cedar Brook, NJ · Hybrid

$17.75 - $24/hr

The Hub Customer Service team is co-located with other supply chain functions, such as supply ... Paid internship with a 6-month prolongable internship contract * Omni-Working: Hybrid flexible ...

Coty

Supply Chain Customer Service Intern

Cedar Brook, NJ · Hybrid

$17.75 - $24/hr

The Hub Customer Service team is co-located with other supply chain functions, such as supply ... Paid internship with a 6-month prolongable internship contract * Omni-Working: Hybrid flexible ...

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Ecommerce Customer Relations Rep

Unikoo Glass And Hardware Inc

Union, NJ • On-site

$23 - $25/hr

Full-time

Medical, Dental, PTO

Posted 8 days ago

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Job description

Unikoo Glass & Hardware is a growing supplier of shower doors, glass, hardware, LED mirrors, and related products serving customers across multiple sales channels. We support contractors, glass shops, distributors, homeowners, and online retail customers through our direct website and major e-commerce platforms.

We are looking for a detail-oriented and dependable E-commerce Customer Service Representative to support our online sales channels, including Amazon, Home Depot, Wayfair, Shopify, and our direct website. This role is ideal for someone who is organized, responsive, professional, and comfortable working in a fast-paced environment.

Key Responsibilities
The E-commerce Customer Service Representative will be responsible for supporting customers, orders, and issue resolution across Unikoo’s online sales channels.

Responsibilities include:

  • Respond to customer inquiries through email, phone, platform messaging, and website communication channels.
  • Process returns, exchanges, replacements, refunds, and order adjustments according to company policies.
  • Monitor order flow, shipping status, tracking updates, delivery issues, and shipping exceptions.
  • Coordinate with warehouse, operations, sales, and logistics teams to resolve customer concerns.
  • Handle Amazon, Home Depot, Wayfair, Shopify, and website cases, tickets, disputes, and escalations.
  • Communicate with customers in a professional, timely, and solutions-focused manner.
  • Maintain accurate customer, order, return, and case records.
  • Follow internal SOPs for customer communication, returns, replacements, claims, and escalations.
  • Support product listing updates, product information accuracy, and basic troubleshooting.
  • Assist with damaged product claims, missing parts, delivery delays, and replacement requests.
  • Help identify recurring customer issues and communicate trends to management.
  • Maintain a high level of responsiveness, accuracy, and customer satisfaction.

Qualifications

  • 1–2 years of e-commerce, customer service, order support, or related experience preferred.
  • Experience working with e-commerce platforms or online marketplace orders.
  • Familiarity with Amazon Seller Central, Home Depot, Wayfair Partner Home, Shopify, or similar platforms is a plus.
  • Strong written and verbal communication skills.
  • Strong problem-solving skills with the ability to stay calm and professional during escalations.
  • Ability to multitask, prioritize, and stay organized in a fast-paced environment.
  • Detail-oriented with strong follow-through.
  • Comfortable using computers, order management systems, email, spreadsheets, and customer service platforms.
  • Dependable, responsive, and able to work well with internal teams.
  • Bilingual preferred: English/Spanish and/or Mandarin.

Preferred Skills

  • Experience handling returns, refunds, replacements, shipping claims, and customer escalations.
  • Knowledge of online marketplace policies and customer service expectations.
  • Ability to read order details, product information, tracking updates, and customer case history.
  • Experience supporting products that require parts, measurements, specifications, or technical explanation.
  • Strong sense of urgency and ownership.

We are looking for someone who is:

  • Reliable and punctual.
  • Professional with customers and coworkers.
  • Organized and accurate.
  • Comfortable handling multiple platforms and customer issues at the same time.
  • Willing to learn Unikoo’s products, systems, and internal processes.
  • Able to communicate clearly and follow through until the issue is resolved.

Company Description

About us
Unikoo Glass & Hardware is a fast-growing company in the glass and hardware business in El Monte, CA Santa Ana, CA, New Jersey, distributors and business partners in major cities in the U.S.
To create a quick-responding yet friendly environment for our customers and partners, we seek self-motivated individuals with cheerful attitudes and a strong team spirit.
If this is the culture you are looking for, welcome to join us!