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Internship Airbnb Customer Service Jobs (NOW HIRING)

Airbnb

Staff Software Engineer, Build (Bazel)

$204K - $255K/yr

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has ... Our internal customer teams deliver systems used by product engineers across backend, web, and ...

Airbnb

Senior Staff Machine Learning Engineer, Guest & Host

$107K - $146K/yr

We connect Airbnb's community with the right information, in the right place, at the right time. We ... We believe our current customer experiences in these domains are only scratching the surface of the ...

Airbnb

Senior Software Engineer, Agent Core Products

$125K - $165K/yr

... customer support specialists to deliver the highest standard of service to the guests and hosts we ... Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas ...

airbnb, Inc.

$150 - $210/hr

The Service Tools team's mission is to enable Airbnb backend developers to develop, test, and ... Your customers will be all engineers at Airbnb. * A player/coach of our high-performance team to ...

Airbnb

Staff Software Engineer, Build (Bazel)

We work on infrastructure that accelerates Airbnb's engineering productivity across all stages of ... Our internal customer teams deliver systems used by product engineers across backend, web, and ...

Airbnb

Staff Backend Engineer - Ads Platform

... with the Airbnb product to understand the customer journey. Your Expertise: * 9+ years of ... services and solutions. All qualified individuals are encouraged to apply. We strive to also ...

Airbnb

Senior Staff Software Engineer, Trust

$125K - $165K/yr

... developers as customers and championing self-service, documentation, and delightful DX ... Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas ...

Airbnb

Market Manager

San Diego, CA · On-site

... legal, tax and customer support to ensure Airbnb's long-term market success. * Acquire ... services and solutions. All qualified individuals are encouraged to apply. We strive to also ...

New

Airbnb

Staff Backend Engineer - Ads Platform

... with the Airbnb product to understand the customer journey. Your Expertise: * 9+ years of ... services and solutions. All qualified individuals are encouraged to apply. We strive to also ...

Airbnb

Senior Staff Operations Engineer, BizTech

The Global Operations team at BizTech manages production services across Airbnb's corporate ... customer and community value while balancing near- and long-term needs. * You will own the AIOps ...

Airbnb

Senior Staff Software Engineer, Trust

$125K - $165K/yr

... developers as customers and championing self-service, documentation, and delightful DX ... Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas ...

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Internship Airbnb Customer Service information

What is an internship Airbnb customer service?

An Internship Airbnb Customer Service role involves assisting Airbnb users by addressing their questions, concerns, and issues related to bookings, payments, and account management. Interns in this position typically work under the guidance of experienced customer service representatives and learn how to resolve problems efficiently while providing a positive experience for guests and hosts. This internship is ideal for those interested in hospitality, customer relations, and gaining hands-on experience in a fast-paced, global company.

What are the typical responsibilities and team dynamics for an intern in Airbnb customer service?

As an intern in Airbnb Customer Service, you can expect to handle a variety of tasks, such as responding to guest and host inquiries, assisting with issue resolution, and supporting the process of bookings or cancellations. You'll likely collaborate closely with experienced customer service agents and team leads, learning from their expertise while contributing to daily operations. Interns are often included in team meetings and training sessions, giving insight into best practices and the company's customer-focused culture. This role provides hands-on experience in communication, problem-solving, and teamwork, making it a valuable stepping stone for future roles in customer support or hospitality.

What are the key skills and qualifications needed to thrive as an internship Airbnb customer service representative?

To thrive as an Internship Airbnb Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a background in customer service or hospitality. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and proficiency in multiple languages are often advantageous. Outstanding interpersonal skills, patience, and adaptability help you build rapport with guests and resolve issues effectively. These competencies are crucial for delivering excellent customer experiences and maintaining Airbnb's reputation in a dynamic environment.

What is the difference between Internship Airbnb Customer Service vs Internship Hospitality Customer Service?

AspectInternship Airbnb Customer ServiceInternship Hospitality Customer Service
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service experienceHigh school diploma or equivalent; hospitality or tourism experience beneficial
Work EnvironmentOnline/remote support, handling bookings and guest inquiriesOn-site or remote, assisting guests in hotels, resorts, or travel settings
Employer & Industry UsageAirbnb, online lodging platform, tech industryHotels, resorts, travel agencies, hospitality industry
Common Search & ComparisonYesYes

Internship Airbnb Customer Service focuses on supporting guests and hosts through online platforms, emphasizing remote communication skills. In contrast, Internship Hospitality Customer Service involves assisting guests in physical or virtual hospitality settings, often requiring on-site presence. Both roles require strong communication skills and customer service experience but differ mainly in work environment and industry specifics.

What cities are hiring for Internship Airbnb Customer Service jobs?

Cities with the most Internship Airbnb Customer Service job openings:

What are the most commonly searched types of Airbnb Customer Service jobs?

The most popular types of Airbnb Customer Service jobs are:

What states have the most Internship Airbnb Customer Service jobs?

States with the most job openings for Internship Airbnb Customer Service jobs include:

Internship Airbnb Customer Service jobs near you
Infographic showing various Internship Airbnb Customer Service job openings in the United States as of June 2026, with employment types broken down into 5% Internship, 56% As Needed, 2% Full Time, 33% Part Time, 2% Temporary, and 2% Summer. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Staff Software Engineer, Build (Bazel)

Airbnb

Remote

$204K - $255K/yr

Full-time

Re-posted yesterday

Airbnb rating

6.1

Company rating: 6.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

15th of 21 rated holiday rentals

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The Developer Infrastructure organization's mission is to enable Airbnb engineers and AI Coding Agents to ship high quality software with confidence and speed. We work on infrastructure that accelerates Airbnb's engineering productivity across all stages of the build/test/deploy software development lifecycle.
The Difference You Will Make:
Build infrastructure has the potential to be one of the highest-leverage investments for our engineering organization as we attempt to accelerate the iteration loop of engineers and AI agents operating within our developer platform.
To deliver these improvements, you will operate within the CI+Build team, which owns developer infrastructure that includes remote build systems, CI clusters, flaky test management, and merge queues. The team's goal is to keep mainline green and PR cycle times fast.
Your role will give you the opportunity to define and deliver world-class build systems at Airbnb's scale, while driving technical direction for build infrastructure spanning multiple platform teams. Our internal customer teams deliver systems used by product engineers across backend, web, and mobile. Furthermore, to be successful in this role, you will need to be comfortable diving into the application architecture of some of our largest internal backend services as we manage a build graph that continues to grow in complexity.
A Typical Day:
  • Architecting improvements to our existing Bazel installation, and remote build/cache infrastructure to improve correctness, reproducibility, and speed.
  • Setting the technical roadmap for software build system reliability and performance.
  • Accelerating inner-loop development velocity, along with CI run-times, by diagnosing and resolving build performance bottlenecks, including remote execution efficiency, cache hit rates, and critical path analysis.
  • Driving organizational alignment on build system investments across multiple teams and technical domains.
  • Serving as the technical authority on build systems across Airbnb: setting standards, mentoring senior engineers, and owning build architecture decisions across multiple repos.
  • Partnering with Security on optimizing build processes related to base images.
  • Ensuring a commitment to craft and operational excellence.

Your Expertise:
  • 8+ years industry experience
  • Bachelor's and/or Master's degree, preferably in CS, or equivalent experience.
  • Metrics-driven approach to decision-making, with a track record for delivering quantifiable impact and presenting to engineering leadership.
  • Expertise in Bazel, and concepts such as action graph, dependency analysis, remote caching.
  • Driving cross-organizational alignment and decisions for investments.
  • Strong ability to review code.

Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$204,000-$255,000 USD

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