Internship Access Provisioning Jobs (NOW HIRING)

Job Summary:
Three Saints Bay, LLC, a government contracting industry leader, is seeking an experienced Help Desk Technician I. This role serves as the first point of contact for IT support requests, guiding users through technical challenges and providing exceptional customer service in a fast-paced environment.
Responsibilities:
• Serve as the primary point of contact for IT support requests received via our help desk ticketing system, phone, and email
• Triage, prioritize, and resolve incoming support tickets related to hardware, software, connectivity, and Microsoft 365 applications
• Guide end users through troubleshooting steps with patience and clarity, regardless of their technical skill level — including senior management
• Support device enrollment and management through Microsoft Intune, including BYOD (Bring Your Own Device) onboarding for Windows, macOS, iOS, and Android
• Assist users with Microsoft 365 applications and services including Teams, Outlook, SharePoint, OneDrive, and Exchange Online
• Manage user accounts, group memberships, and access provisioning via Azure Active Directory / Entra ID
• Troubleshoot LAN/WAN and remote connectivity issues including VPN, Wi-Fi, and remote desktop
• Image, configure, and deploy computer assets; set up new employees and conduct brief IT orientations
• Create and maintain clear technical documentation and end-user guides
• Escalate unresolved issues to Tier 2/3 teams with thorough documentation of steps taken
• Verify resolution with the customer and close/update tickets accurately
• Support printer services and peripheral setup as needed
• May occasionally lift and move equipment up to 50 lbs
Qualifications:
Required:
• Serve as the primary point of contact for IT support requests received via our help desk ticketing system, phone, and email
• Triage, prioritize, and resolve incoming support tickets related to hardware, software, connectivity, and Microsoft 365 applications
• Guide end users through troubleshooting steps with patience and clarity, regardless of their technical skill level — including senior management
• Support device enrollment and management through Microsoft Intune, including BYOD (Bring Your Own Device) onboarding for Windows, macOS, iOS, and Android
• Assist users with Microsoft 365 applications and services including Teams, Outlook, SharePoint, OneDrive, and Exchange Online
• Manage user accounts, group memberships, and access provisioning via Azure Active Directory / Entra ID
• Troubleshoot LAN/WAN and remote connectivity issues including VPN, Wi-Fi, and remote desktop
• Image, configure, and deploy computer assets; set up new employees and conduct brief IT orientations
• Create and maintain clear technical documentation and end-user guides
• Escalate unresolved issues to Tier 2/3 teams with thorough documentation of steps taken
• Verify resolution with the customer and close/update tickets accurately
• Support printer services and peripheral setup as needed
• May occasionally lift and move equipment up to 50 lbs
• 1–2 years of IT support, help desk, or customer-facing technical experience (internships and coursework count)
• Demonstrated ability to provide exceptional customer service — especially in high-stress or time-sensitive situations
• Familiarity with Microsoft 365 suite and cloud-based environments
• Basic understanding of networking concepts (DNS, DHCP, TCP/IP, VPN)
• Strong written and verbal communication skills
• Positive attitude, eagerness to learn, and ability to multitask in an agile environment
• Must be a U.S. Citizen
• Ability to obtain and maintain a U.S. Government security clearance
• Subject to background investigation, drug screening, and credit check upon offer of employment
Preferred:
• Experience with Microsoft Intune or other MDM/EMM platforms
• Familiarity with Azure Active Directory / Entra ID for user and device management
• Experience supporting BYOD environments and mobile device management
• Hands-on experience with a ticketing system (ZenDesk, ServiceNow, Jira Service Management, etc.)
• CompTIA A+, Microsoft 365 Fundamentals (MS-900), or similar certification (or in progress)
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred — or equivalent hands-on experience
Company:
A Family of Companies Three Saints Bay is the Holding Company for a group of 8(a), Alaska Native Corporation (ANC)-owned, Small Disadvantaged Business service companies. Founded in 2002, the company is headquartered in Manassas, USA, with a team of 1001-5000 employees. The company is currently Late Stage.