Internal Communications Content Coordinator Jobs

North Carolina

Fixed Term

ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.

ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.

We are not afraid to seize opportunities and make things happen – both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.

The Fixed-Term Internal Communications Content Partner, Americas supports the delivery of high-quality internal communications across the Americas by providing hands-on content development, coordination and execution support. This role is designed to strengthen day-to-day communications capacity across Americas business priorities, transformation activity, leadership communications, employee channels and internal storytelling. Reporting to the Americas Internal Communications Lead, the role will help draft, edit, coordinate and execute communications that are clear, timely, audience-focused and aligned to business priorities. The Americas Internal Communications Lead retains ownership of communications strategy, stakeholder alignment, channel governance, leadership messaging and final messaging decisions.

Content Development - Draft, edit communications content for employees, leaders. Develop materials including Employee announcements, Newsletter copy, Viva Engage posts, Intranet content, talking points, FAQs, Leadership messages, Presentation content, Translate complex business, project or change information into clear employee-facing communications. Ensure content is practical, accurate, audience-focused, aligned to the appropriate tone. Provide strong hands-on writing, editing support to reduce reliance on agency support for day-to-day communications.

Channel Coordination & Execution - Support planning, sequencing and execution across communications channels. Coordinate content for: Weekly newsletter, Intranet/SharePoint pages, Viva Engage, Digital screens, Leader cascade materials, other employee communication channels as needed, maintain visibility of upcoming communications activity, support an integrated channel calendar. Help manage timing, approvals, distribution to reduce overlap, duplication, employee fatigue. Support light publishing and content coordination where required.

Transformation & Change Communications Support - Support communications activity related to transformation priorities. Help adapt global or project-level materials for internal audiences. Support development of: Leader-facing materials, FAQs, Cascade content, Employee updates, post-announcement engagement materials. Help ensure local activation is clear, timely, aligned to broader messaging. Support communications planning for milestones. Identify communication gaps, risks or areas where employees and leaders may need additional clarity.

Business & Functional Storytelling - Support internal storytelling that connects employees to business priorities. Draft, coordinate content across areas such as: Commercial activity, Field sales, Brand initiatives, Manufacturing, Consumer-focused work, Leadership priorities. Partner with internal stakeholders to gather inputs, shape narratives, prepare content for internal channels. Help bring strong visibility to work happening across teams, functions, sites.

Stakeholder Coordination - Work with P&C Business Partners, functional leads, project teams, Global Communications, Transformation Communications, agency partners to gather inputs, coordinate content. Help prepare materials for review, approval. Keep stakeholders aligned on timelines, deliverables, required inputs. Escalate risks, gaps or competing priorities. Support coordinated, consistent employee communications experience across the Americas.

Agency & Resource Coordination - Support more deliberate use of agency partnership by helping keep day-to-day communications execution in-house where appropriate. Coordinate with agency partners when creative, design, video or production support is required. Help ensure agency work is focused on areas where external support adds the most value. Support tracking of communications outputs and agency-related activity where needed.

Key Capabilities

Strong internal communications writing and editing skills.

Sound content judgment and ability to tailor messaging for different audiences.

Ability to simplify complex information without losing accuracy.

Strong coordination and stakeholder management skills.

Ability to manage multiple priorities and deliver at pace.

Experience supporting transformation, change or business-sensitive communications.

Understanding of internal communications channels and content planning.

Strong attention to detail.

Practical, organized and able to operate with limited supervision.

Comfortable working across functions, levels and geographies.

Role Parameters

Fixed-term contractor role for up to one year.

Partners with P&C, functional stakeholders, Global Communications, Transformation Communications and agency partners as needed.

Supports content development, coordination and execution.

• Competitive benefits package that includes medical/dental/vision/life insurance/disability plans
• Dollar for dollar 401k match up to 6% and 5% annual company contribution
• 15 Company-paid holidays
• Generous paid time off
• Employee recognition and discount programs
• Education assistance
• Employee referral bonus program
• Hybrid workplace – remote / in office
• Summer hours