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Intern Operational Technology Jobs in Worcester, MA

Consigli Construction

IT Co-op (Fall 2026)

Milford, MA · On-site

$23 - $28/hr

Information Technology Work Schedule: Full-time/40-hours - In Person Salary Range: $23 - $28/hour The Information Technology Intern supports the Support and Jobsite Operations teams in ...

Great Clips

Hair Stylist Intern

Sutton, MA

Hands-on learning around salon operations, customer service, and teamwork * Opportunities to ... Experience using salon systems, tools, and technology * A supportive setting to ask questions ...

Great Clips

Hair Stylist Intern

Shrewsbury, MA

Hands-on learning around salon operations, customer service, and teamwork * Opportunities to ... Experience using salon systems, tools, and technology * A supportive setting to ask questions ...

Great Clips

Hair Stylist Intern

Oxford, MA

Hands-on learning around salon operations, customer service, and teamwork * Opportunities to ... Experience using salon systems, tools, and technology * A supportive setting to ask questions ...

Medtronic

Engineering Intern - Summer 2027

Newton, MA

$18.25 - $23.75/hr

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore ... Operations Engineering * Design and support manufacturing processes, procedures, and production ...

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All JobsIntern Operational Technology JobsIntern Operational Technology Jobs in Worcester, MA

Intern Operational Technology information

What is the difference between Intern Operational Technology vs Intern Cybersecurity?

AspectIntern Operational TechnologyIntern Cybersecurity
Required CredentialsRelated coursework in engineering, technology, or industrial systemsComputer science, information security, or cybersecurity coursework
Work EnvironmentIndustrial facilities, manufacturing plants, or utility companiesIT departments, security operations centers, or corporate offices
Employer & Industry UsageManufacturing, energy, utilities, industrial sectorsIT firms, financial institutions, government agencies
Common Search & Comparison IntentUnderstanding roles in industrial techUnderstanding roles in cybersecurity

Intern Operational Technology focuses on industrial systems and automation, often within manufacturing or utilities, requiring knowledge of industrial processes. Intern Cybersecurity centers on protecting digital assets and networks, with a focus on IT security. Both roles involve technical skills but differ in environment and industry focus.

What is an intern operational technology?

Intern Operational Technology (OT) roles are entry-level positions where students or recent graduates gain practical experience working with systems and infrastructure that monitor and control industrial operations. These interns often assist in maintaining, troubleshooting, and improving technologies like SCADA systems, PLCs, and industrial networks. The role typically involves supporting senior engineers, learning about cybersecurity in OT environments, and participating in projects that ensure the efficiency and safety of operational processes. It's a valuable opportunity to develop technical skills and understand how information technology integrates with physical systems in industries such as manufacturing, energy, and transportation.

What types of projects or tasks can an intern operational technology expect to work on during their internship?

As an Intern in Operational Technology (OT), you can expect to assist with monitoring and maintaining industrial control systems, supporting cybersecurity improvements, and helping with system upgrades or troubleshooting. You'll often collaborate with engineers and IT professionals to ensure equipment and network reliability within manufacturing or utility environments. Interns may be involved in collecting data, documenting processes, and participating in team meetings to learn about OT best practices. This hands-on experience provides valuable exposure to the intersection of technology and operations, setting a strong foundation for future career growth in the field.

What are the key skills and qualifications needed to thrive as an intern operational technology, and why are they important?

To thrive as an Intern Operational Technology, you typically need foundational knowledge in engineering, computer science, or information technology, often pursuing or possessing a relevant degree. Familiarity with industrial control systems (ICS), SCADA platforms, and cybersecurity basics is advantageous, along with experience using analytical tools and Microsoft Office Suite. Strong problem-solving, attention to detail, and effective communication skills help you collaborate with teams and manage technical challenges. These capabilities are essential for supporting operational efficiency, maintaining system integrity, and ensuring safe and reliable technology operations in industrial environments.
What are popular job titles related to Intern Operational Technology jobs in Worcester, MA? For Intern Operational Technology jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Intern Operational Technology jobs in Worcester, MA look for? The top searched job categories for Intern Operational Technology jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Intern Operational Technology jobs? Cities near Worcester, MA with the most Intern Operational Technology job openings:
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Infographic showing various Intern Operational Technology job openings in Worcester, MA as of August 2026, with employment types broken down into 51% Internship, and 49% Full Time. Highlights an 100% In-person job distribution.

IT Service Desk Intern

Wilson Language Training

Oxford, MA • On-site

$18 - $20/hr

Full-time, Internship

Posted 26 days ago

Job description

Here at Wilson Language Training, we are committed to working together for our mission to achieve literacy for all. We believe literacy is a fundamental right and should be attainable for all people. We strive to reflect this belief in our work.
The success of our team members is no less paramount. We're dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work. Are you ready to be a changemaker?
Wilson Language training is growing and is looking to hire a Service Desk Intern. If you are a student or someone looking to learn and grow in the Information Technology space, this may be an ideal position for you.
Job Summary:
The IT Service Desk Intern provides technical support on hardware, software, and applications to internal staff across Wilson Language Training. Working under the direct supervision of the IT Service Desk Manager and senior team members, the intern learns and supports a broad range of computing technologies while gaining hands-on experience in a professional ITSM environment. This role is designed to build foundational IT competencies and prepare candidates for a full-time IT Service Desk Support Specialist position.
Essential Job Functions:
Under direct daily supervision:
  • Provide technical support across hardware (laptops, desktops, mobile devices, printers/copiers, A/V equipment), software, operating systems, and applications.
  • Respond to and resolve assigned tickets received through the Freshservice ticketing system in accordance with ticket priority rules; communicate action plans to end users professionally and promptly.
  • Deliver exceptional customer service by communicating professionally, comprehensively, and promptly for all incidents and requests.
  • Accept assigned tickets from SD Specialist II/III and IT Operations that are routine and well-defined, requiring limited complexity and guidance.
  • Promote and contribute to the Service Knowledge Management System by documenting incidents, service requests, and resolutions reported via portal, phone, email, or Teams.
  • Ensure hardware is properly documented, configured, and ready for operation; replace equipment as needed (laptops, desktops, peripherals).
  • Maintain component supply inventory (keyboards, mice, cables) and create purchase requisitions as needed.
  • Process inbound returned equipment; inspect for damage, update CMDB asset records, and stage devices for reimaging or disposal as directed
  • Assist with routine printer maintenance, including toner replacement.
  • Support the CMDB by updating asset information and configuration item changes; assist with inventory reporting, equipment procurement tracking, and logging new assets upon receipt - all under senior team oversight.
  • Participate in the creation, maintenance, and review of technical documentation and knowledge base articles.
  • Prepare outbound equipment shipments including laptops and peripherals for employee onboarding, offboarding, and equipment swap requests; ensure devices are properly wiped, packaged, and labeled prior to shipping
  • Adhere to all IT Service Desk Policies, Processes, and SOC II compliance requirements.
  • Works with IT Service Desk Support Specialist's, IT Operations, and SD Manager to create, maintain and review technical documentation and knowledge base articles
  • Understand and demonstrate Wilson Language Training's core values.
  • Perform other duties as assigned.

Minimum Requirements:
Skills:
  • Proficiency with computer hardware and common desktop software
  • Ability to troubleshoot, analyze, and solve technical problems with guidance
  • Ability to manage multiple tasks and adapt to changing priorities
  • Basic knowledge of networking concepts and Windows operating systems
  • Effective Communication via Phone, Email, and Microsoft Teams
  • Ability to work independently and as part of a team
  • Strong attention to detail and organizational skills
  • Working knowledge of Microsoft Windows and Microsoft 365
  • Familiarity with macOS / iPadOS / Chromebook a plus

Education or Certification:
  • Ideally enrolled in an IT related program in a vocational high school or college
  • A+ Certification or active pursuit of A+ Certification is a plus

Experience
  • 0-2 years of relevant IT experience; coursework or lab experience accepted
  • Prior Help Desk or Technical Support experience in a Windows environment preferred
  • Experience with an ITSM tool (Freshservice, ServiceNow, Remedy, etc.) a plus

Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations.
Anticipated Salary Range: $18 to $20 per hour
Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace.

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