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Intern Cx Analyst Jobs in California (NOW HIRING)

Intern Cx Analyst information

What does an Intern CX Analyst do?

An Intern CX (Customer Experience) Analyst assists in analyzing customer interactions and feedback to help improve a company’s products, services, and overall customer satisfaction. They support senior analysts by collecting, organizing, and interpreting data from various touchpoints such as surveys, support tickets, and social media. Their work often involves creating reports, identifying trends, and suggesting actionable insights to enhance the customer journey. This role provides valuable hands-on experience with data analysis tools and customer experience strategies, making it a great entry point into the field.

What are the key skills and qualifications needed to thrive as an Intern CX Analyst?

To thrive as an Intern CX Analyst, you generally need analytical skills, a basic understanding of customer experience principles, and preferably a degree in business, marketing, or a related field. Familiarity with data analysis tools like Excel, survey platforms, and customer relationship management (CRM) systems is often required. Strong communication, attention to detail, and a collaborative attitude are standout soft skills for this role. These skills are crucial for accurately interpreting customer data, supporting CX initiatives, and delivering actionable insights that improve customer satisfaction.

What types of projects or tasks can an Intern CX Analyst expect to work on during their internship?

As an Intern CX (Customer Experience) Analyst, you can expect to support the CX team by gathering and analyzing customer feedback, mapping customer journeys, and assisting with the development of reports on customer satisfaction metrics. You'll likely work closely with data, helping to identify trends and pain points, and may participate in brainstorming sessions to propose solutions for improving the customer experience. Collaboration with cross-functional teams, such as marketing, product, and support, is common to ensure a holistic understanding of customer needs and business goals. This role offers a valuable opportunity to develop analytical and communication skills in a fast-paced, team-oriented environment.

What is the difference between Intern Cx Analyst vs Customer Service Representative?

AspectIntern Cx AnalystCustomer Service Representative
Required CredentialsTypically pursuing or recent graduate in business, marketing, or related fieldsHigh school diploma or equivalent; some roles may require specific training
Work EnvironmentOffice setting, often part of a team analyzing customer data and feedbackCustomer-facing roles, handling inquiries and resolving issues directly with customers
Employer & Industry UsageUsed in companies focusing on customer experience improvement, often in tech, retail, or service sectorsCommon across retail, telecom, banking, and service industries

While both roles involve customer interaction, the Intern Cx Analyst focuses on analyzing customer data and improving experience strategies, often in a learning capacity. In contrast, a Customer Service Representative directly interacts with customers to resolve issues and provide support. The roles differ mainly in responsibilities and career stage, but both contribute to enhancing customer satisfaction.

What are the most commonly searched types of Cx Analyst jobs in California?

The most popular types of Cx Analyst jobs in California are:

What cities in California are hiring for Intern Cx Analyst jobs?

Cities in California with the most Intern Cx Analyst job openings:

$23.35 - $30.21/hr

Full-time

Posted 6 days ago


Key responsibilities

  • Support cost planning, financial analysis, and business case development for current and future initiatives

  • Build and maintain analytical tools, databases, and financial simulations using Microsoft Excel and Access

  • Support digital services initiatives, including building business cases for new digital opportunities and assisting with customer experience improvements


American Honda Motor rating

7.2

Company rating: 7.2 out of 10

Based on 449 frontline employees who took The Breakroom Quiz

23rd of 45 rated automakers


Job description

Business Co-op/Intern – Spring 2027

This job description reflects potential openings for the Spring 2027 Co-op/Internship Session (January-April/May). This is a general job description and represents multiple openings in various departments. Honda offers both single and multi-semester co-ops and internships. College students must apply to the requisition pertaining to their major and semester of interest.  

Please note: Sponsorship for employment visa status for these positions is unavailable. Applicants requiring sponsorship for employment visa status now or in the future (e.g., F-1 CPT/OPT, H-1B, TN, etc.) will not be considered.

More about the Business Co-op/Intern at Honda

The descriptions below reflect potential environments and duties within our various Business Co-op/Intern positions that we offer. Work environments and projects may include but are not limited to:

Business Analysis, Planning, and Strategy

  • Support cost planning, financial analysis, and business case development for current and future initiatives
  • Build and maintain analytical tools, databases, and financial simulations using Microsoft Excel and Access
  • Conduct market sizing, forecasting, and scenario analysis to support long‑range planning and profitability
  • Analyze emerging consumer, industry, and societal trends to assess future business and market impacts
  • Assist with long‑range market, model volume, and business performance forecasting

Supply Chain Management

  • Prepare and analyze Requests for Quotes (RFQs) and supplier cost data for accuracy and competitiveness
  • Analyzing quotes for accuracy
  • Cost comparisons to standards and targets
  • Creating cost management databases and analysis tools using Microsoft Excel and Access

Finance & Accounting

  • Perform cost comparisons against standards and targets
  • Support general ledger activities, including balance sheet account analysis and reconciliation
  • Assist with financial statement compilation and reporting

Human Resources & Talent Operations

  • Support daily Associate Relations activities and provide Human Resources customer service support
  • Assist with benefits administration, Human Resources systems inquiries, and Leave of Absence (LOA) audits
  • Participate in information‑sharing sessions related to company programs and initiatives
  • Support competency management, mentoring programs, and associate development resources
  • Research and document best practices related to performance management and talent development
  • Assist with Total Rewards research, payroll best practices, and development of operational standards

Digital Services, Customer Experience, and Marketing Support

  • Support Digital Services business initiatives with a focus on connected and emerging technologies
  • Build business cases for new digital opportunities, including financial modeling and market research
  • Assist Customer Experience (CX) teams with initiatives that improve customer satisfaction and loyalty
  • Support coordination, enhancement, and scaling of digital systems and CX products
  • Help ensure consistent, high‑quality experiences across customers, associates, and dealer touchpoints

Consumer Insights & Market Planning

  • Support the definition of target customer personas, usage scenarios, product requirements, and unique selling propositions (USPs)
  • Assist with future market planning by monitoring macro‑level developments and industry trends
  • Translate customer and market insights into actionable recommendations for product and business teams

What you need to be successful in this role

Required:

  • Legally authorized to work in the U.S. without sponsorship
  • General Business Coursework
  • Minimum 2.5 Cumulative GPA or higher (You will be required to provide your current transcript)
  • Class status- Sophomore (by credit hour) or above
  • Availability to work a minimum of 10 weeks at 40 hours per week
  • Enrollment in a Bachelor's or Master's degree program studying Purchasing, Supply Chain, Operations Management, or related field
  • Valid U.S. Driver's License (exceptions considered on a case-by-case basis)
  • Ability to secure own transportation to and from work each day
    • *Public transportation and ride share services are limited in some of our locations.  Co-ops are responsible for securing their own transportation to and from work each day and must have a reliable plan for transportation in order to be eligible for a position. Regular in-person attendance is required, and transportation issues will not be excused.

Position Locations

Business Co-op/Intern positions are offered in the cities/ states listed below: 

  • Marysville, Ohio (45 minutes northwest of Columbus, Ohio)
  • Torrance, California (30 minutes south of Downtown Los Angeles, California) 
  • Lincoln, Alabama (45 minutes northeast of Birmingham, Alabama)

Honda Co-operative and Learning Internships Program Benefits

Housing Accommodations: Honda offers housing at a shared cost or a housing stipend based on location for our Co-ops and Interns. It is not required to opt-in to but is available should you need housing at the time of your Co-op/ Internship with Honda.

Honda Business Resource Groups: One of the ways Honda gives diversity a voice is through its business resource groups. The associate-led, company-supported groups have members aligned across different dimensions of diversity such as gender, ethnicity, ability, life stage and experiences. The groups provide networking opportunities, a chance to give back and professional development. Some groups have even given feedback on Honda products, making them more appealing to all. Embracing all views is what will drive us into the future. Honda wants passionate, driven people to be a part of that future.

Performance Feedback: Honda Co-ops and Interns will have the opportunity to receive informal and formal feedback from their leaders, ask questions and express future interest in a scheduled mid-term and final evaluation.

Mentorship: Each Co-op/Intern is assigned a mentor in your department to help you navigate your time at Honda.

On-site Wellness Center: Co-ops and Interns have access to join our Wellness Centers (varies by location). Our Wellness Centers are full gyms equipped with cardio machines, weights, basketball courts, pools, dieticians, personal trainers and group fitness classes.

Paid overtime: Co-ops and Interns will receive 1.5 times their hourly rate of pay for any overtime worked.

Consideration for full-time employment: Our Cooperative Learning Internships program is utilized as a talent pipeline for our full-time positions!

Hourly Wage Rage:    $23.35-$30.21

Pay will be based on several variables that include, but not limited to, geographic location, work experience, education, etc.

Additional details regarding Honda Co-op and Intern benefits are provided upon offer.


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