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Intern Call Center Representative Jobs in Boca Raton, FL

Guardian Recovery

CALL CENTER REP

Delray Beach, FL · On-site

$65K - $85K/yr

Call Center Representative answers client referrals, gathers information on prospective clients, mails information packets, and tours prospective clients and their families. The Call Center ...

Guardian Recovery Services

CALL CENTER REP

Delray Beach, FL · On-site

$14.50 - $18.75/hr

Call Center Representative answers client referrals, gathers information on prospective clients, mails information packets, and tours prospective clients and their families. The Call Center ...

Guardian Recovery

CALL CENTER REP

Delray Beach, FL

$14.50 - $18.75/hr

Call Center Representative answers client referrals, gathers information on prospective clients, mails information packets, and tours prospective clients and their families. The Call Center ...

Ocwen

Call Center Representative

West Palm Beach, FL

$18.50 - $20.50/hr

As a front-line representative of the Onity brand, this role is accountable for delivering results ... Minimum of one year experience in a call center, collections, inside sales or customer service ...

Onity

Call Center Representative

West Palm Beach, FL · On-site

$15.50 - $19.25/hr

The Coordinator, Customer Resolutions - Flex Agent is a call center phone agent position within the Company's forward mortgage servicing business. This position reports to a Team Lead, Customer ...

Florida Window & Door

Call Center Representative

Lake Worth, FL · On-site

$14.25 - $17.75/hr

Comfortable working with scripts and call-tracking software. * Resilient, coachable, and team-oriented. Benefits What We Offer * Guaranteed hourly base + bonuses + weekly cash spiffs * Paid training ...

Florida Window & Door

Call Center Representative

Lake Worth, FL · On-site

$14.25 - $17.75/hr

Comfortable working with scripts and call-tracking software. * Resilient, coachable, and team-oriented. Benefits What We Offer * Guaranteed hourly base + bonuses + weekly cash spiffs * Paid training ...

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Intern Call Center Representative information

What are the key skills and qualifications needed to thrive as an Intern Call Center Representative, and why are they important?

To thrive as an Intern Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer applications is typically expected. Active listening, patience, and a customer-focused attitude are essential soft skills that set top performers apart. These competencies are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive company image.

What can an Intern Call Center Representative expect in terms of training and mentorship during their internship?

Intern Call Center Representatives typically receive structured training that covers company policies, customer service best practices, and software tools used for handling calls. Most call centers pair interns with experienced agents or supervisors who provide on-the-job guidance, feedback, and support. This mentorship helps interns develop communication skills, learn effective problem-solving techniques, and gradually take on more complex customer inquiries. Regular check-ins and performance reviews are common, ensuring interns are supported as they build confidence and competence in the role.

What does an Intern Call Center Representative do?

An Intern Call Center Representative supports the operations of a call center by assisting customers over the phone, answering questions, and resolving basic issues. They are typically responsible for handling inquiries, providing information about products or services, and escalating more complex issues to senior staff. Interns in this role learn effective communication skills, customer service best practices, and gain hands-on experience in a fast-paced environment. This position often serves as an entry point for those interested in a career in customer service or related fields.
What are the most commonly searched types of Call Center Representative jobs in Boca Raton, FL? The most popular types of Call Center Representative jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Intern Call Center Representative jobs? Cities near Boca Raton, FL with the most Intern Call Center Representative job openings:
Intern Call Center Representative jobs near you
Call Center Representative

Call Center Representative

NATIONAL FLOORS DIRECT INC

Boca Raton, FL • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers’ home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment to the customer experience.

We are currently seeking a highly motivated and adaptable Call Center Representative to join our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives.

In this role, you will be the first customer touch point, the beginning of the customer experience, and a representative of the National Floors Direct brand. You will be responsible receiving inbound calls and making outbound calls from customers regarding their needs for new floor-coverings.

Responsibilities:

• Handling inbound calls and making outbound calls.

• Engaging with prospective customers regarding their floor covering needs.

• Passionate about delivering a great customer experience.

• Making outbound calls from internet generated leads.

• Providing a positive and informative customer experience.

• Use internal tools to document all costumer touch points and communications.

• Availability to work some nights and weekends.

• Ability to build rapport with customers.

• Contribute to the achievement of team goals and outcomes.

• Setting qualified appointments for our Field Sales Representatives.

• Participate in regular training and development meetings as required.

• Represent the brand in line with our mission of delivering an amazing customer experience.


Qualifications:

• 2+ years of Call Center, Customer Service, or other customer facing experience.

• Familiarity with Customer Relationship Management (CRM) software and best practices.

• Technologically proficient,

• Excellent listening and communication skills.

• Must possess a positive, can-do attitude.


Benefits and Compensation:

• Performance Bonuses

• 100% Paid Training

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Flexible Schedules

• Employee Discounts

• Paid Time Off (PTO)

• 401k


What Our Employees Say About Us?

• Indeed Employee Reviews: 88%

• Glassdoor Employee Reviews: 96%


What Our Customers Say About Us?

• Consumer Affairs Customer Reviews: 90%

• Trustpilot Customer Reviews: 90%

• Houzz Customer Reviews: 94%

• Google Customer Reviews: 94%


How Our Call Center Representatives Are Set Up For Success?

• Ongoing Training

• Learning and Development

• Career Pathing

• Opportunities for Growth


This a fantastic opportunity for all, focused, driven, and motivated professionals looking for an opportunity to develop with a growing organization. We take pride in investing in, training and developing our people. There are opportunities for career development within the Call Center function, as well as the organization as a whole. If you are committed to achieving your personal and professional goals – all while having the flexibility to design your own schedule, this could be the best next career step for you.

National Floors Direct is committed to equal opportunity in all conditions of employment, for all employees and all job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. National Floors Direct also complies with all applicable national, state and local laws governing nondiscrimination in employment.


Monday 8a to 9p
Tuesday 8a to 9p
Wednesday 8a to 9p
Thursday 8a to 9p
Friday 8a to 9p
Saturday 8a to 6p
Sunday 10:30a to 6p