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Intermediate Representative Jobs in Pennsylvania

Pep Boys

Commercial Sales Rep

Philadelphia, PA · On-site

$70K - $80K/yr

Intermediate knowledge of Microsoft Outlook, Word and Excel is required * Intermediate knowledge of ... representative of those that must be met by an employee to successfully perform the essential ...

Pep Boys

Commercial Sales Rep

Philadelphia, PA · On-site

$70K - $80K/yr

Intermediate knowledge of Microsoft Outlook, Word and Excel is required * Intermediate knowledge of ... representative of those that must be met by an employee to successfully perform the essential ...

Pep Boys

Commercial Sales Rep

Philadelphia, PA

$70K - $80K/yr

Intermediate knowledge of Microsoft Outlook, Word and Excel is required * Intermediate knowledge of ... representative of those that must be met by an employee to successfully perform the essential ...

Pep Boys

Commercial Sales Rep

Philadelphia, PA · On-site

$70K - $80K/yr

Intermediate knowledge of Microsoft Outlook, Word and Excel is required * Intermediate knowledge of ... representative of those that must be met by an employee to successfully perform the essential ...

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Intermediate Representative information

What is an intermediate representative?

Intermediate Representatives are professionals who serve as a bridge between entry-level and senior roles within an organization, typically in customer service, sales, or administrative departments. They handle more complex tasks and inquiries than junior team members, often resolving escalated issues, mentoring new staff, and ensuring customer satisfaction. Their responsibilities may include processing transactions, providing information, and maintaining client relationships. Intermediate Representatives are expected to possess solid communication and problem-solving skills, as well as a good understanding of company policies and procedures.

What skills and qualifications are needed to thrive as an intermediate representative?

To thrive as an Intermediate Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, phone systems, and basic office software is commonly required. Excellent communication, patience, and attention to detail are standout soft skills in this role. These competencies are vital for efficiently resolving customer inquiries, maintaining client satisfaction, and supporting organizational operations.

How does an intermediate representative typically collaborate with other departments within a company?

Intermediate Representatives often serve as a crucial link between customers, internal teams, and management. They frequently communicate with departments such as sales, customer service, and technical support to resolve client issues and ensure smooth transactions. This collaboration requires clear communication, attention to detail, and a willingness to coordinate with various teams to meet customer needs. Building strong working relationships with colleagues across departments can enhance problem-solving efficiency and contribute to professional growth within the organization.

What are the most commonly searched types of Representative jobs in Pennsylvania?

The most popular types of Representative jobs in Pennsylvania are:

What are popular job titles related to Intermediate Representative jobs in Pennsylvania?

For Intermediate Representative jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Intermediate Representative jobs in Pennsylvania look for?

The top searched job categories for Intermediate Representative jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Intermediate Representative jobs?

Cities in Pennsylvania with the most Intermediate Representative job openings:

Intermediate Representative jobs near you
Infographic showing various Intermediate Representative job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 2% Contract, and 1% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Customer Service Rep (QTC)

Three Wire Systems

Bedford, PA • On-site

$13/hr

Full-time

Re-posted 3 days ago

Job description

MyAdvisor/VetAdvisor care coordination program provides expert care for those that serve others. From behavioral health to career development, MyAdvisor will triage individual needs to find the best resources for ongoing support.

With over 12 years of proven success, MyAdvisor provides support to those who are responsible for the safety and welfare of others. Three Wire delivers practice, preventative, and integrated care coordination to private and public sector employers. This care coordination, in turn, supports clinical tele-behavioral health, holistic wellness, navigational advocacy and family stability, and thus helps individuals thrive in their career and family life.

Job Summary:

Responsible for answering, processing, and documenting all calls from customers and representatives. Acts as service liaison between the customer and internal operational staff and delivers exceptional customer service at all touch points.

Shift: Monday, Tuesday, Wednesday, Saturday 8:30am-7pm

Location: Must live within 90 minutes driving distance of Bedford, PA.

Training: 2 weeks onsite training

Essential Duties and Responsibilities:

  • Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customer requests

  • Triages customer needs to include verification of demographics, appointment inquires, and mileage check inquires

  • Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities

  • Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level

  • Promotes electronic communication services by recognizing opportunities to utilize advanced case management technology

  • Accurately documents all call information in case management system according to standard operating procedures

  • Efficiently utilizes tools and available resources such as: ECW, UCM, examinee portal, and other tools as necessary

  • Any other duties as assigned


Competencies:

  • Ability to prioritize customer follow up calls when necessary

  • Adaptable with the ability to follow standardized process workflow on a daily basis

  • Provide exceptional customer service to both internal and external customers

  • Strong knowledge of administrative processes

  • Demonstrated ability to work as a team member as well as an individual contributor

  • Ability to interact with all levels of staff

  • Ability to effectively manage competing priorities in a fast paced environment

  • Proficient in relevant computer applications (i.e. call center phone systems, Electronic Scheduling software) with an ability to learn new software quickly

  • Excellent data entry and typing skills

  • Ability to work various shifts and hours to cover multiple times zones


Education and/or Experience: (includes certificate & licenses)

  • Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

Education

Required

GED, High School Diploma or higher.


Required

1-3 years: Customer Service experience.


Skills

Preferred

Customer Service

Intermediate

Sense of Urgency

Intermediate

Problem Solving

Intermediate

Interpersonal

Intermediate

Team Player

Intermediate

Written Communication

Intermediate

Verbal Communication

Intermediate

Organization

Intermediate

Excel

Intermediate

Word

Intermediate

Medical Terminology

Intermediate

MS Office

Intermediate

Multi-line phone

Intermediate

Behaviors

Preferred

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations