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Interface Support Engineer Jobs (NOW HIRING)

Anthropic

Support Engineer

San Francisco, CA · On-site

As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript) * Understanding ...

KeyMark Inc

Support Engineer

Liberty, SC · On-site

Work with Senior Support Engineers and Support Engineering Management staff to set objectives ... Experience * Prefer multiple years of customer interface, via helpdesk or other professional ...

Cloud Campaign

Support Engineer

Portland, OR · On-site

Support Engineer Reports To: VP, Revenue Employment Type: Full-Time Who We Are Cloud Campaign is ... interface with our engineering team to discover and implement solutions. What You'll Do * Reproduce ...

Anthropic

Support Engineer

San Francisco, CA · On-site

$210K - $250K/yr

As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript) * Understanding ...

Brandes Associates Inc.

$165K - $175K/yr

The PSE is the primary interface between our customers' operational team and AET's support and ... Collaborate with engineers and software developers to vet design solutions and ensure the ...

Sensiple Inc.

Application Support Engineer

Liberty, NC · On-site

Application Support Engineer - Manufacturing Systems Location: Liberty, NC | Hybrid Type: Contract ... Troubleshoot application, interface, database, and communication issues * Support manufacturing ...

CGI Inc.

Production Support Engineer

Lafayette, LA · On-site

$40 - $52.25/hr

Having Coding knowledge on React UI, Java/Spring Boot backend service, integration, database, cache ... support activities. . Apply Generative AI, prompt engineering, RAG, and AI assisted tools to ...

Bechtel

Procurement Support Engineer

Phoenix, AZ · On-site

Working under the direction of the Engineering Procurement Lead, the Procurement Support Engineer interfaces with discipline engineering teams, procurement personnel, suppliers, and project controls ...

Jobtailor

Support Engineer

Boston, MA · On-site

Interface with the Project Implementation team on deployment, documentation, repair, and ... Knowledge and experience of DevOps or cloud environment support is highly desirable * Skills with ...

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As of Sep 15, 2026, the average hourly pay for interface support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

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Support Engineer

San Francisco, CA • On-site

Anthropic
Software Development • 11 - 50 employees
Learn more about Anthropicexternal

Full-time

Re-posted 25 days ago

Job description

About the role

We are hiring Support Engineers to serve as the named, dedicated Product Support point of contact for Anthropic's most strategic enterprise customers. As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book of accounts - embedded in your customers' shared channels, known by name to their stakeholders, and partnering closely with Sales, Customer Success, and Applied AI as the technical support voice on the account team.

You'll bring deep knowledge of how each of your customers is built on Claude to every interaction, so you can investigate, diagnose, and resolve their most complex technical needs with nuance and speed - and ensure the right internal teams are engaged when needed.

Responsibilities
  • Serve as the named technical support contact for a defined book of strategic enterprise accounts, embedded in customer channels and joining recurring account cadences as the support voice
  • Own your customers' technical support needs end to end - investigate, diagnose, and resolve complex issues directly, and partner with internal Engineering and Product teams to drive resolution when needed
  • Build deep, durable context on each customer's architecture, integrations, and use cases so you can respond with nuance rather than from a script
  • Partner closely with the Customer Success Manager, Account Executive, and Applied AI team on each account as part of a single, coordinated account team
  • Capture technical feedback and product friction from your accounts and route it to Product with the impact data and detail needed to prioritize it correctly
  • Manage high-urgency issues for your accounts with extreme ownership, and coordinate cleanly with the broader Product Support team for continuous coverage
  • Help build the foundations of the Support Engineer function - runbooks, escalation paths, tooling, and the metrics we'll use to measure its value
  • Become an expert in all Anthropic products across the API, Claude for Enterprise, and Claude Code
You may be a good fit if you
  • Have 5+ years in technical product support, with meaningful time in an escalated, priority, or named-account support team for enterprise customers
  • Have been the person an enterprise customer knows by name and reaches for first when they need technical help
  • Are deeply fluent with APIs and technical SaaS products, and can read technical documentation, error logs, and request traces with ease
  • Have hands-on experience troubleshooting SSO, SAML, OAuth, and enterprise authentication flows
  • Are persistent and curious - you delight in the hunt of tracking down a bug, and are energized by fixing it for every similar user going forward
  • Possess strong user empathy and crisp, kind written communication; you can translate between a frustrated customer engineer and an internal platform team without losing either
  • Are comfortable operating in ambiguity, making informed decisions in never-before-seen situations, and knowing when to pull the escalation cord
  • Enjoy building trust and collaborating closely with go-to-market partners (Sales, CS, Applied AI) without owning the commercial relationship yourself
  • Have contributed to the foundations of a support team before - the essential, often unglamorous work of writing the first runbook
  • Are excited about Anthropic's products and the opportunity to shape how the world's largest companies get support for them
Strong candidates may also have
  • SQL proficiency for querying logs and usage data to investigate issues
  • Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript)
  • Understanding of LLM capabilities, prompt engineering patterns, and current limitations
  • Familiarity with enterprise networking concepts, cloud infrastructure (AWS, GCP), and IT environments
  • Experience working inside a customer's shared Slack or similar embedded-support model
  • Background as a Technical Account Manager, Support Engineer, or Designated/Premier Support contact at a developer-platform or infrastructure company

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