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Interface Support Engineer Jobs in Virginia (NOW HIRING)

Product Support Engineer

Springfield, VA · On-site

$60K - $100K/yr

The Role As a Production Support Engineer at OnePay, your mandate will be to help bridge the gap ... Interface with critical vendor systems using a mix of SQL and API calls to research a customer ...

Be Seen First

The Application Support Engineer is responsible for delivering high-quality software application ... interface. We enable clients to optimize the digital customer journey, harnessing insight-driven ...

Ground Systems Engineer

Chantilly, VA · On-site

$100K - $215K/yr

This role focuses on requirements traceability, system documentation, interface support, and verification activities under the guidance of senior engineers. The engineer applies foundational systems ...

... I/UX for interfacing with data to scaling our services and infrastructure across millions of ... Databricks is seeking a Senior Support Engineer (GovOps) to join our Cleared Engineering team in ...

This role focuses on requirements traceability, system documentation, interface support, and verification activities under the guidance of senior engineers. The engineer applies foundational systems ...

... I/UX for interfacing with data to scaling our services and infrastructure across millions of ... Databricks is seeking a Senior Support Engineer (GovOps) to join our Cleared Engineering team in ...

Senior Production Support Engineer

Richmond, VA · On-site

$41.50 - $54.25/hr

Programming experience interfacing with web and backend system interfaces. * Experience supporting multiple authentication methods, such as Kerberos or SiteMinder. Benefits Overview * Everforth Apex ...

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AWS Optics Support Engineer, AWS Optics Support Engineering

Herndon, VA • On-site

Amazon Web Services (AWS)
IT Services • 10K+ employees

Other

Posted 2 days ago

New


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,182 frontline employees who took The Breakroom Quiz


Job description

Description

The Amazon Web Services (AWS) Optics Support Engineer works across IT Systems and provides technical support; security response for logical services and physical data center systems and signals to support AWS security, customers, and partners.

Description

The Amazon Web Services (AWS) Optics Support Engineer works across IT Systems and provides technical support; security response for logical services and physical data center systems and signals to support AWS security, customers, and partners. Candidates for this role will possess both knowledge of security principles and experience with practical application of security best practices. An ideal candidate will have a proven record of accomplishment in one or more of the following domains: emergent/military/network operation centers, logical security, and technical customer support. They will possess excellent verbal and written communication skills and be able to multitask effectively through multiple incidents or workflows. Successful candidates will demonstrate good judgement and critical thinking while following Optics Configuration procedures and guidelines. They will have a technical background with the ability to identify and troubleshoot operating system and web application security issues across the physical and the logical space. They will be proactive, adaptable, professional, and insist on the highest standards of work. The AWS Optics Support Engineering Team is a 24/7/365 operation and shift work will be required to include days, nights, weekends, and holidays. This role also requires flexibility of schedule and the ability and willingness to work outside of normal daytime business hours (including overnight shifts).

Key job responsibilities
  • Drive security findings, research mitigations, and analyze potential vulnerability information from various sources to remediate root cause.
  • Manage high security events, communicate risks to AWS stakeholders, and escalation to drive mitigation.
  • Assess security risks across the organization using sound judgment and escalation accordingly.
  • Create innovative solutions to security issues through technology or process improvement.
  • Produce progress reports, briefs, and white papers regarding security concerns and operational improvement opportunities affecting AWS data center operations.
  • Consult with Amazon security and service teams on AWS security posture issues, bringing stakeholders together to address findings until a business owner is identified.
  • Interface with technical teams, stakeholders, and leadership to translate security mitigation plans into actionable items.
  • Manage communications (email, phone, chat), generate and manage trouble tickets, and provide technical support including troubleshooting Windows/Linux systems and applications.
Required

As an AWS Optics Support Engineer, you will employ security strategies and procedures in accordance with service level agreements, policies, standards, and operating procedures. You will manage communications, security response and escalations, facilitate operational needs, and provide additional services as required. Specifically, the Support Engineer will:

A day in the life

The AWS Optics Support Engineering Team is expanding physical and logical security services to support data center growth. We seek a self-motivated Support Engineer with security technology experience, problem-solving abilities, and strong customer obsession to improve security on a global scale across new and existing AWS infrastructure.

Amazon Security offers diverse career paths, work-life balance, and inclusive team culture. Security

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What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US