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Interactions Llc Jobs in Raleigh, NC (NOW HIRING)

Ritchie Bros.

GSA Program Vehicle Specialist

Clayton, NC · On-site

$19.26 - $24.06/hr

Respond to inquiries, resolve issues, and ensure all customer interactions reflect RB's commitment ... LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global ...

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Interactions Llc information

What is Interactions LLC?

Interactions LLC is a company that specializes in providing artificial intelligence-powered customer engagement solutions. Their primary focus is on developing conversational AI technologies, such as virtual assistants and intelligent virtual agents, that help businesses automate and improve their customer service interactions. Interactions LLC works with various industries to enhance customer experiences by enabling more natural, efficient, and personalized conversations between companies and their customers.

What are some typical challenges faced by customer service representatives at Interactions LLC, and how can new hires prepare for them?

Customer Service Representatives at Interactions LLC often handle high volumes of customer inquiries, which can involve resolving complex issues in real-time. One common challenge is adapting to the fast-paced environment while maintaining accuracy and empathy in communication. New hires can prepare by familiarizing themselves with the company’s AI-driven platforms and practicing effective multitasking and active listening skills. Support from experienced team members and ongoing training help ease the learning curve and foster professional growth.

What are the key skills and qualifications needed to thrive as a customer service representative at Interactions LLC, and why are they important?

To thrive as a Customer Service Representative at Interactions LLC, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and adaptability help individuals excel when handling diverse customer inquiries and fast-paced situations. These skills are crucial for delivering high-quality support, ensuring customer satisfaction, and maintaining a positive brand reputation.

What is the difference between Interactions Llc vs Customer Service Representative?

AspectInteractions LlcCustomer Service Representative
CredentialsTypically no specific certifications requiredOften requires high school diploma or equivalent
Work EnvironmentCall centers, remote, or office settingsCall centers, retail, or office environments
Industry UsageCustomer engagement, sales, support servicesCustomer support, sales, technical assistance
Common Search/ComparisonInteractions Llc vs Customer Service Representative

Interactions Llc and Customer Service Representative roles both focus on customer engagement, often in call center or office settings. While Interactions Llc may refer to a specific company or platform, the Customer Service Representative is a common job title across many organizations. Both roles typically require similar credentials and are used within customer support and sales industries. Understanding these differences helps job seekers identify the right opportunities based on their skills and career goals.

What are popular job titles related to Interactions Llc jobs in Raleigh, NC?

For Interactions Llc jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Interactions Llc jobs in Raleigh, NC look for?

The top searched job categories for Interactions Llc jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Interactions Llc jobs?

Cities near Raleigh, NC with the most Interactions Llc job openings:

Interactions Llc jobs near you
Infographic showing various Interactions Llc job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service Advocate

Marpai Administrators LLC

Cary, NC • Remote

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Marpai Administrators is a technology company transforming the Third-Party Administration sector serving employers with self-funded health plans. Marpai Administrators (“Marpai”) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes. 
 
ABOUT THE POSITION:
The Customer Service Advocate is responsible for ensuring Marpai Administrators' interactions are executed at all levels for our clients, members, and providers. This position is responsible for the resolution of all incoming interactions.  The Customer Service Advocate will be interacting with members, providers, and vendors through phone, fax, email, SMS, and chat. 
 
WHAT YOU WILL BE DOING: 
  • Handle incoming interactions received from members, providers, and vendor contacts within defined service protocols.
  • Resolve member and provider issues concerning eligibility, benefits, and claims.
  • Outbound interactions with members and providers following up on a task.
  • Educating and counseling members and providers:
  1. Eligibility Information 
  2. Benefit Information 
  3. Pre-Certification Information
  4. Claim Information
  5. Doctor and/or Facility Network Validation  
  • Outbound interactions with providers to ensure Pre-Certification/Authorization is completed.
  • Work closely with the claims department to ensure claims are accurately processed.
  • Create and document CRM to precisely communicate with the members and providers.
  • Provide excellent verbal communication utilizing company resources.
  • Recommend network providers, wellness programs, and additional employer-offered benefits.
  • Anticipate customer needs, following up with previous customers to offer additional information and service.
  • Training completed 100% Online.
  • Other duties as assigned 
WHAT DO YOU NEED
  • Minimum of 3 years of Customer Service experience in a call center is required.
  • Ability to communicate with all levels of people to illustrate superior professionalism.
  • Excellent written communication and documentation skills.
  • Ability to manage multiple projects to a successful conclusion.
  • Analytical ability to research and deal with situations where limited standardization exists.
  • Attention to detail with the ability to prioritize and meet deadlines.
  • Must have basic knowledge of all desktop computer applications such as MS Office including Outlook, Word, Excel, PowerPoint, and Adobe Reader.
  • Ability to adapt and be flexible in a variety of situations.
  • Ability to multitask and possess strong time management skills.
  • Medical terminology and/or insurance experience.
  • Experience in a fast pace, high call volume environment.
  • HS Diploma, college a plus
 WORK REQUIREMENTS:
  • Fast paced, dynamic work environment requiring the ability to be adaptive, innovative and flexible
  • Travel minimal
 WHY WORK AT MARPAI?  
We have great benefits: 
  • Generous PTO
  • Medical and Prescription 
  • EAP 
  • FSA / HSA / Dependent Care
  • Dental 
  • Vision 
  • Life and Disability 
  • STD/LTD
  • Voluntary Benefits: Critical Illness, Accident, Hospital
  • 401k with Employer Match
  • LegalShield
  • Identity Theft Protection
 
Marpai is an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
 

This is a remote position.