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Integration Support Analyst Jobs in Virginia (NOW HIRING)

SAIC

Customer Support Analyst

Quantico, VA · On-site

$80K - $120K/yr

Description SAIC is seeking a Customer Support Analyst to provide support to our DCSA/OneIT program ... We integrate emerging technology, rapidly and securely, into mission critical operations that ...

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management ... integration, data movement and database administration preferred. * Demonstrated expertise with ...

World Market

DC Support Analyst

Windsor, VA · On-site

Monitor device connectivity, network performance, and system integrations proactively; partner with ... Experience supporting and working with end users to troubleshoot and resolve issues. * Working ...

World Market

DC Support Analyst

Windsor, VA · On-site

$28.50 - $36/hr

Monitor device connectivity, network performance, and system integrations proactively; partner with ... Experience supporting and working with end users to troubleshoot and resolve issues. * Working ...

Cexec

Operations Support Analyst

Arlington, VA · On-site

$90K - $135K/yr

CEXEC Inc is looking for an Operations Support Analyst to join our team supporting our long-term ... Provide functional support for NC3 capability management responsibilities to advance integration ...

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Integration Support Analyst information

What is the difference between Integration Support Analyst vs Application Support Specialist?

AspectIntegration Support AnalystApplication Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like Cisco, Microsoft, or cloud certifications are commonSimilar credentials; often holds degrees in IT or related fields and certifications in specific applications or platforms
Work EnvironmentWorks in IT teams supporting system integrations, troubleshooting technical issues, and ensuring data flow between systemsSupports end-users, troubleshoots application issues, and maintains software applications within organizations
Employer & Industry UsageCommon in tech, finance, healthcare, and enterprise sectors focusing on system integrationsFound across various industries, especially in companies with complex software applications and user support needs

The Integration Support Analyst focuses on maintaining and troubleshooting system integrations between different platforms, while the Application Support Specialist primarily supports end-users and maintains specific software applications. Both roles require technical skills and certifications but differ in their focus areas within IT support.

Is an Integration Support Analyst a good job?

An Integration Support Analyst is a technical role focused on assisting with the integration of software systems, often requiring knowledge of APIs, troubleshooting skills, and familiarity with tools like SQL or scripting languages. It can offer stable employment opportunities, especially in technology-driven industries, with potential for career growth into roles such as systems analyst or technical consultant.

What does an integration support analyst do?

An integration support analyst is responsible for assisting with the implementation, troubleshooting, and maintenance of software integrations between different systems. They analyze technical issues, coordinate with development teams, and use tools like APIs and middleware to ensure seamless data flow and system connectivity. Strong problem-solving skills and knowledge of integration platforms are essential for this role.

What is an integration support analyst job description?

An integration support analyst is responsible for assisting with the implementation, troubleshooting, and maintenance of software integrations between different systems. They analyze technical issues, coordinate with development teams, and ensure seamless data flow and system functionality. Proficiency in scripting, APIs, and integration tools is often required, along with strong problem-solving skills and knowledge of relevant platforms.

What cities in Virginia are hiring for Integration Support Analyst jobs?

Cities in Virginia with the most Integration Support Analyst job openings:

Infographic showing various Integration Support Analyst job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Customer Support Analyst

Quantico, VA • On-site

Science Applications International Corporation
IT Services • 10K+ employees
Learn more about Science Applications International Corporationexternal

$90K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

SAIC rating

7.6

Company rating: 7.6 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

103rd of 226 rated it services

Job description


SAIC is seeking a Customer Support Analyst to provide support to our DCSA/OneIT program; this is a fully onsite position out of Quantico, VA.
(THIS POSITION REQUIRES A TS/SCI CLEARANCE & Sec+ CERTIFICATION. Target salary is $90k).
Introduction
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a Customer Support Analyst to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secure and adaptable IT infrastructure, provide customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
Job Description
  • Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
  • Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support.
  • Provides on-site and remote technical support to approved seat service DCSA end users.
  • Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
  • Coordinates, resolves, and closes service requests beyond first call resolution.
  • Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms.
  • Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered.
  • Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience.
  • Tracks customer satisfaction benchmarks and metrics.
  • Provides weekly, monthly, and customer service ad-hoc reports.
  • Executes change management to perform smoother transition migrations.
  • Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities.
  • Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
  • Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.

Qualifications
It is required that the Customer Support Analyst have the following qualifications:
  • Associates Degree in a related discipline and Six (6) or more years of related experience. An additional two (2) years of relevant experience may be considered in lieu of a degree.
  • Active Top Secret clearance with SCI eligibility.
  • IAT-II Certification in one of the following areas: CCNA-Security, CySA+, Security+ CE, and/or CND.

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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