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Product Implementation Manager

Are you passionate about helping healthcare organizations successfully implement innovative technology solutions that improve clinical decision-making and patient outcomes?

Do you enjoy partnering with customers and cross-functional teams to solve complex technical challenges and deliver measurable value?

About our Team

Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and support a more personalized and localized healthcare experience. All for the benefit of every patient.

About the Role

As a Product Implementation Manager, you will lead the technical deployment, configuration, integration, and go-live of Elsevier healthcare software solutions for health systems and provider organizations. You will work closely with customers and internal stakeholders to ensure solutions meet technical, business, and clinical requirements while driving successful adoption and value realization.

Responsibilities

• Lead technical implementation, configuration, deployment, testing, go-live, and post-go-live support for Elsevier healthcare software solutions.

• Design, configure, and troubleshoot integrations with customer healthcare systems, EHR platforms, FHIR APIs, SMART on FHIR applications, REST integrations, and HL7 v2 interfaces.

• Translate customer business, clinical, and technical requirements into implementation plans, workflows, solution configurations, and readiness activities.

• Serve as the primary technical contact for customer IT, clinical informatics, interoperability, and operational stakeholders throughout implementation.

• Partner with Project Management, Product, Engineering, Customer Success, and Support to manage risks, resolve issues, improve processes, and drive successful adoption.

Requirements

• Experience in healthcare software implementation, technical consulting, solutions engineering, or technical project delivery.

• Experience implementing enterprise software in healthcare provider, health system, or healthcare technology environments.

• Knowledge of healthcare interoperability standards and technologies, including HL7 v2, FHIR, SMART on FHIR, REST APIs, web services, and healthcare authentication/security frameworks.

• Experience working directly with customer IT, interoperability, and application teams.

• Strong analytical, troubleshooting, communication, organizational, and prioritization skills.

• Experience with major EHR ecosystems such as Epic, Oracle Health (Cerner), Meditech, or athenahealth preferred.

• Experience with integration engines such as Mirth Connect, Cloverleaf, Rhapsody, or Corepoint is helpful.

• Familiarity with OAuth 2.0, OpenID Connect, SAML, SSO, HIPAA, healthcare privacy, security, and compliance requirements.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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