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Intake Representative Jobs in Atlanta, GA (NOW HIRING)

Aldridge Pite LLP

Intake Processor

Atlanta, GA · On-site

$17 - $22.75/hr

Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice ... Purpose Aldridge Pite LLP has an immediate need for a Bankruptcy Intake Processor. This position ...

Help At Home

Intake Client Associate

Atlanta, GA · On-site

$21 - $24/hr

We're seeking a Intake Client Associate who is passionate about making a difference and driving ... representative for Help at Home within the community, enhancing brand awareness and supporting ...

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All JobsIntake Representative JobsIntake Representative Jobs in Atlanta, GA

Intake Representative information

See Atlanta, GA salary details

$29.8K

$42.7K

$80.3K

How much do intake representative jobs pay per year?

As of Aug 22, 2026, the average yearly pay for intake representative in Atlanta, GA is $42,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $41,400.00 per year, depending on experience, location, and employer.

What is an intake representative?

Intake Representatives are professionals who serve as the first point of contact for clients or patients seeking services from an organization, such as a healthcare facility, law firm, or social service agency. They are responsible for gathering initial information, assessing client needs, and ensuring that all necessary documentation is completed accurately. Intake Representatives play a crucial role in streamlining the onboarding process, helping clients navigate available services, and directing them to the appropriate departments or specialists. Their work requires strong communication, organizational, and customer service skills.

What skills and qualifications are needed to be an intake representative?

To thrive as an Intake Representative, you need strong organizational skills, attention to detail, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with case management software, electronic records systems, and basic office applications is typically required. Excellent interpersonal communication, active listening, and problem-solving skills help you effectively gather information and assist clients. These abilities ensure accurate data collection, efficient intake processes, and a positive experience for clients seeking services.

What challenges do intake representatives face and how can they manage their workload?

Intake Representatives often encounter periods of high call or inquiry volume, which can be challenging when trying to maintain accuracy and provide excellent customer service. Effective time management, prioritizing urgent cases, and utilizing available technology or workflow tools are helpful strategies. Additionally, clear communication with team members and supervisors can ensure that complex cases receive appropriate attention. Building resilience and maintaining a calm demeanor are also important for managing stress in a fast-paced environment.

What is the difference between Intake Representative vs Customer Service Representative?

AspectIntake RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certification in healthcare or insuranceHigh school diploma; customer service experience often preferred
Work EnvironmentHealthcare facilities, insurance companies, or social servicesRetail, call centers, or service-oriented businesses
Employer & Industry UsageHealthcare, insurance, social servicesRetail, telecommunications, hospitality
Common Search & Comparison IntentUnderstanding role differences, job requirements, industry contextCustomer interaction, service skills, job duties

Intake Representatives primarily handle initial client or patient intake, verifying information and gathering necessary documentation in healthcare or insurance settings. Customer Service Representatives focus on assisting customers, resolving issues, and providing support across various industries. While both roles involve communication skills, Intake Representatives often work in specialized environments requiring specific knowledge, whereas Customer Service roles are broader and more customer-facing.

What are popular job titles related to Intake Representative jobs in Atlanta, GA?

For Intake Representative jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Intake Representative jobs in Atlanta, GA look for?

The top searched job categories for Intake Representative jobs in Atlanta, GA are:

Intake Representative jobs near you
Infographic showing various Intake Representative job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $42,694 per year, or $20.5 per hour.

Intake Processor

Aldridge Pite LLP

Atlanta, GA • On-site

$17 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 hours ago

Job description

Remote Work from Home!


Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.

Purpose

Aldridge Pite LLP has an immediate need for a Bankruptcy Intake Processor. This position will be responsible for opening and reviewing high volumes of new Legal Referrals from multiple clients.

Specific Duties and Responsibilities

• Open new Legal Referrals in Aldridge Pite, LLP’s internal case management software

• Download all corresponding documents from client systems and PACER

• Review referrals for all necessary information and documents according to client/court/judge requirements in order to proceed with the file

• Request and follow-up on any missing information or documents necessary to proceed with the file

• Forward complete files to appropriate department/attorney to ensure appropriate and timely handling of file

• Assist with additional projects as needed

Job Requirements

• High school diploma

• Prior Bankruptcy experience preferred but not required

• Self motivated and able to work efficiently in a fast paced environment

• Be able to open and review high volumes of new referrals effectively and accurately

• Must have the ability to communicate with coworkers, attorneys and other staff members regarding files

• Must have ability to interpret client systems.

• Must be proficient in software tools including but not limited to Word, Excel, Outlook and the Internet

• Must be organized and multi-task oriented

• Must have excellent communication skills both verbal and written

General Competencies

• Demonstrates strong written and verbal communication skills. Effectively communicates with all clients (via Client Systems, e-mail and phone).

• Provides exceptional customer service to internal and external customers.

• Identifies and resolves problems in a timely manner.

• Conscientious with respect to work completion, deadlines, time management and attendance.

• Takes initiative in face of obstacles and identifies what needs to be done and takes action.

• Demonstrates commitment to Firm’s vision, mission, and core values.

• Processes work in compliance with Client requirements as well as SOPs and Operations Matrices.

• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.

• Excellent problem solving and organizational skills.

• Must be a team player and willing to help others in their department whenever necessary.

• Develops professional relationships and builds rapport with others.

• Overall good work ethic and willingness to adapt to change.

In addition to remote work for most positions, we offer a comprehensive benefit program including:

  • Company Paid Life and Disability Insurance plans
  • Medical, Dental and Vision Plans with Prescription coverage
  • 401K Retirement Savings Plan
  • Flexible scheduling (within reason, depending on position)
  • Generous PTO plan for all full-time employees
  • Full equipment station at no cost for remote employees, including dual monitors
  • Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
  • Wellness programs and employee discounts
  • Learning and development training opportunities for both personal and professional growth
  • And so much more!

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Job Details
Job FamilyAldridge Pite, LLP
Pay TypeHourly