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Intake Manager Jobs in Cleveland, OH (NOW HIRING)

Kisling, Nestico & Redick

Intake Specialist

Fairlawn, OH · On-site

$16 - $21.50/hr

This person reports directly to the Intake Manager and acts under his or her direction. Specific Responsibilities: * Answer phones in high-volume call center * Create and field client intakes

Positive Education Program

Intake Specialist

Cleveland, OH · On-site

$17.25 - $23/hr

Administer certain standardized measures, appropriate to employee's licensure and certifications. • Work cooperatively with the Intake Manager to schedule and process all referrals to Connections ...

Kisling, Nestico & Redick, LLC

Case Coordinator

Fairlawn, OH · On-site

$17.25 - $23.50/hr

This person reports directly to the Intake Manager and acts under his or her direction. Essential Duties/Responsibilities: * Collect list of new cases opened and input data into case management ...

DiCello Levitt LLP

Intake Specialist

Mentor, OH · On-site

$15.75 - $21.25/hr

Enter intake data into the Firm's case management system (CMS) timely, accurately, and efficiently. * Ensure clients feel supported, informed, and valued throughout the intake process. * Work closely ...

Kisling, Nestico & Redick

Case Coordinator

Fairlawn, OH · On-site

$17.25 - $23.50/hr

This person reports directly to the Intake Manager and acts under his or her direction. Essential Duties/Responsibilities: * Collect list of new cases opened and input data into case management ...

Benesch Law

Accounting Intake Specialist

Cleveland, OH · On-site

$62K - $84K/yr

Key duties include ensuring the client/matter is set up correctly in the system from the intake team, managing client billing rates and assisting the finance team to ensure outside counsel guidelines ...

Kisling, Nestico & Redick, LLC

Case Coordinator

Fairlawn, OH · On-site

$17.25 - $23.50/hr

This person reports directly to the Intake Manager and acts under his or her direction. Essential Duties/Responsibilities: * Collect list of new cases opened and input data into case management ...

Benesch

Accounting Intake Specialist

Cleveland, OH · Hybrid

$62K - $82K/yr

Key duties include ensuring the client/matter is set up correctly in the system from the intake team, managing client billing rates and assisting the finance team to ensure outside counsel guidelines ...

Applewood

Intake & Admissions Specialist

Cleveland, OH · On-site

$50K - $52K/yr

We are seeking an Intake & Admissions Specialist to be the "front door" of the Agency to families ... Manage admission waitlists and referrals and schedule initial appointments for the Office Based ...

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All JobsIntake JobsIntake Manager JobsIntake Manager Jobs in Cleveland, OH

Intake Manager information

See Cleveland, OH salary details

$34.4K

$64.8K

$106K

How much do intake manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for intake manager in Cleveland, OH is $64,835.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $76,500.00 per year, depending on experience, location, and employer.

What is an intake manager?

Intake Managers are professionals responsible for overseeing the initial assessment and processing of clients, cases, or applications within an organization. They coordinate the intake process to ensure that information is accurately gathered, requirements are met, and clients are directed to the appropriate services or departments. Intake Managers often work in healthcare, legal, social services, or customer service settings and play a critical role in ensuring a smooth entry experience for new clients or cases.

What does an intake manager do?

The job duties of an intake manager involve working to assist patients or clients in accessing the services that they need. In this career, you may do an initial evaluation to assess the needs of each patient, collect documentation, and facilitate referrals if necessary. Your responsibilities could also involve insurance verification or the collection of other administrative information. This position is common in the medical field in hospitals and clinics. You may also find employment in mental health facilities, crisis centers, and nursing homes.

What skills and qualifications are needed to be an intake manager?

To thrive as an Intake Manager, you need strong organizational skills, experience with case management, and typically a background in social services, healthcare, or law, often with a relevant degree. Familiarity with client management systems, intake software, and data entry tools is usually required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help Intake Managers effectively assess client needs and coordinate services. These skills ensure efficient, accurate intake processes that support client satisfaction and organizational effectiveness.

What challenges do intake managers face when balancing high volumes of incoming cases with quality standards?

Intake Managers often encounter the challenge of managing large volumes of new cases or clients while ensuring that each intake is processed accurately and efficiently. Balancing speed with thoroughness is crucial, as errors or omissions during intake can impact downstream workflows and client satisfaction. Successful Intake Managers employ strong organizational skills, leverage technology to streamline data collection, and work closely with their teams to distribute workloads effectively. Open communication with other departments also helps address bottlenecks and maintain quality standards.

What is the difference between Intake Manager vs Case Coordinator?

AspectIntake ManagerCase Coordinator
CredentialsOften requires a bachelor's degree in social work, healthcare, or related fieldTypically requires a high school diploma or associate degree, with some roles preferring social services training
Work EnvironmentHealthcare facilities, social service agencies, or clinicsCommunity organizations, healthcare settings, or social service agencies
Primary ResponsibilitiesOverseeing client intake processes, managing initial assessments, coordinating servicesSupporting clients through case management, scheduling, and follow-up

While both roles involve client interaction and service coordination, Intake Managers focus on overseeing the intake process and initial assessments, often in healthcare or social service settings. Case Coordinators typically handle ongoing case management and client support. The roles complement each other but differ in scope and responsibilities.

More about Intake Manager jobs

What are the most commonly searched types of Intake jobs in Cleveland, OH?

The most popular types of Intake jobs in Cleveland, OH are:

What are popular job titles related to Intake Manager jobs in Cleveland, OH?

For Intake Manager jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Intake Manager jobs in Cleveland, OH look for?

The top searched job categories for Intake Manager jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Intake Manager jobs?

Cities near Cleveland, OH with the most Intake Manager job openings:

Intake Manager jobs near you
Infographic showing various Intake Manager job openings in Cleveland, OH as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $64,835 per year, or $31.2 per hour.

Y-Haven Intake Manager (Y-Haven)

Cleveland, OH • On-site

YMCA of Greater Cleveland
501 - 1,000 employees
Learn more about YMCA of Greater Clevelandexternal

$47K - $59K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Y-Haven provides temporary housing and drug and alcohol treatment to adults in Cuyahoga County who are most in need. Formed in 1993 by the YMCA of Greater Cleveland, Y-Haven has helped thousands recover from addiction, secure permanent housing, and re-build their lives. Y-Haven offers healing and hope.
Job Title:
Y-Haven Intake Manager
Department:
Y-Haven
FLSA Status:
Exempt
Employment Status:
Full-Time
Reports To:
Phil Buck
Supervises:
Three (3) Intake / Continuing Recovery Specialists; Interns
Date:
April 2026
GENERAL FUNCTION
The Y-Haven Intake Manager provides both direct clinical service and operational leadership for Y-Haven's intake and continuing recovery functions. Operating in a hybrid model, this role dedicates 1/3 (33%) of available time to direct clinical service and 2/3's time (67%) to intake coordination and team management. The Intake Manager directly supervises three Intake / Continuing Recovery (ICR) Specialists, driving recruitment efforts across Y-Haven's programs while developing Y-Haven's Continuing Recovery track and laying the groundwork for expanded outpatient services for non-residents.
ESSENTIAL FUNCTIONS
Clinical Direct Service (33%)
  • Provide direct reimbursable clinical services at a rate consistent with the hybrid model (33% of each work week).
  • Conduct intake screenings, comprehensive diagnostic assessments, and orientations for new residents admitted to Y-Haven, Open Door, and Rising Hope.
  • Provide case management services to prospective residents preparing for admission.
  • Identify and address comorbid conditions of new or returning clients including chronic physical illness and mental health concerns.
  • Coordinate with the Clinical Director on all critical clinical issues.
  • Provide IOP or Continuing Care group facilitation on a limited, as-needed basis.

Intake Coordination & Growth (67%)
  • Lead and coordinate the Intake & Continuing Care Team for Y-Haven ensuring the Team achieves KPIs, including meeting census goal of 90% occupancy.
  • Oversee and implement insurance pre-authorization process for incoming clients, ensuring compliance and efficiency.
  • Drive intake growth with a focus on recruiting clients from non-treatment organizations such as shelters, social service organizations, hospitals, diversion centers, and community programs.
  • Manage the intake hotline assuring calls and emails are answered and returned in a timely manner
  • Oversee outreach and screening by Intake Team engaging potential clients wherever they are located - including emergency shelters, detox units, street locations, jails, prisons, and hospitals.
  • Expand Y-Haven's Continuing Recovery track for former residents, including laying groundwork for expanded outpatient services for non-residents.
  • Establish and maintain collaborative relationships with shelters, hospitals, social service organizations, and community programs that serve prospective and former residents.

Supervisory & Leadership
  • Directly supervise three Intake and Continuing Recovery (ICR) Specialists, providing mentoring, training, accountability, performance feedback, and professional development.
  • Train ICR Specialists thoroughly in Clarity software and permanent housing navigation tools and best practices.
  • Supervise interns assigned to the intake and continuing recovery functions.
  • Participate in and lead quality assurance activities and committee work.
  • Participate in daily team meetings, in-service trainings, and coordination meetings.
  • Conduct new staff interviewing activities as needed.

Administrative
  • Assure Intake team maintains accurate and thorough records for all clients served in the AWARDS electronic health record, including timely progress notes.
  • Ensure timely and accurate use of Clarity software by Intake team for housing navigation and client tracking.
  • Supply data for and reports on intake, census, and continuing recovery outcomes.
  • Ensure all intake documentation and insurance pre-authorization records are completed accurately and on time.

Program & Organizational
  • Model and communicate the YMCA's core values of caring, honesty, respect, and responsibility in all interactions with clients, volunteers, and staff.
  • Follow all established policies and procedures, including safety practices and personnel policies.
  • Participate in and support association events and fundraising activities.
  • Maintain a clean and orderly work environment.
  • Fulfill all mandated reporter obligations: follow the child abuse and neglect reporting process, complete required reporting forms, notify appropriate supervisors, Risk Management, and Human Resources.
  • Other duties as assigned by supervisor.

QUALIFICATIONS
Education & Experience
  • Master's Degree in Social Work, Psychology, or a related field required (or current enrollment in a Master's program) required.
  • Minimum of 3 years' experience in the social service field, with successful experience in intake, screening, assessment, and supervision strongly preferred.
  • Extensive knowledge of issues affecting individuals experiencing homelessness, chemical dependency, and mental illness.
  • Demonstrated experience with or ability to learn Clarity software and housing navigation frameworks.
  • Experience with insurance pre-authorization processes preferred.

Professional Certifications
  • LICDC, LPCC, or LISW required.
  • CPR, First Aid, and AED certifications required within 30 days of hire.

WORK ENVIRONMENT & PHYSICAL DEMANDS
  • Regularly required to talk and actively listen to clients, staff, and volunteers.
  • Some off-site outreach required, including visits to shelters, detox programs, hospitals, and other community locations.

About YMCA of Greater Cleveland: At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. That's why we offer an exceptional package that includes:
  • A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).
  • Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.
  • Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation.

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