Intake Manager Jobs in West Virginia (NOW HIRING)

At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

As our Dev Ops Transformation Program Manager, you will play a pivotal role in driving our ambitious enterprise transformation program. You will:

• Lead the integrated transformation program execution across Platform Engineering, SRE, FinOps, DevSecOps, AIOps, demand intake, service ownership, operating-model change, and vendor transition.
• Establish a governance and decision cadence by crafting an executive steering committee, working groups, decision logs, and clear decision rights across various groups.
• Accountable for turning the DevOps target operating model into an executable transformation system with clear outcomes, sequencing, governance, adoption, risk control, and value realization.
• Establish demand intake and capacity-management field so hidden work becomes visible, priorities are clearer, and transformation capacity is protected.
• Build concise executive and operating scorecards that connect transition readiness, service ownership, DORA, SLO readiness, incident trends, toil reduction, platform adoption, and key risk indicators.
• Lead coordination among different departments and guide change processes, securing agreement across groups and handling communication, role definitions, and adoption goals.
• Drive service ownership practices so priority services have clear owners, readiness expectations, operating standards, and measurable improvement paths.
• Track value realization across operational improvement and financial impact, with the top two critical examples being reduced reactive work and finance-validated savings.
  

To succeed in this position, you will need:

• Demonstrable experience in program management, particularly within DevOps or enterprise transformation programs.
• Maintain a prioritization model that connects work to business outcomes and requires explicit tradeoff decisions when capacity, risk, or sequencing constraints emerge.
• Experience running programs for platform, infrastructure, developer experience, or internal technology products, including roadmap ownership, user discovery, backlog prioritization, adoption metrics, and feedback loops.
• Driving service ownership practices so priority services possess clear owners, readiness expectations, operating standards, and measurable improvement paths.
• Outstanding governance and decision-making skills.
• Ability to formulate and coordinate extensive roadmaps and rollout plans.
• Proven skills in dependency management, risk assessment, and cutover controls.
• Experience crafting executive-level dashboards and reports.
• Strong abilities in coordinating across functions and handling change effectively.
• A solid understanding of FinOps, DevSecOps, AIOps, and SRE principles.
• Good communication skills and the ability to drive alignment across diverse teams.
  

Join us at Cengage, and be a part of an outstanding team that drives innovation and transformative change in education!

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

In this position, you will be eligible to participate in the company'sdiscretionaryincentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.