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Intake Investigator Jobs (NOW HIRING)

kindeva

Complaint Investigator

Maryland Heights, MO

This role will focus on complaint intake, performance of complaint investigations, and complaint sample processing, along with other administrative tasks as needed. Role Responsibilities * Perform ...

New

kindeva

Complaint Investigator

Maryland Heights, MO · On-site

This role will focus on complaint intake, performance of complaint investigations, and complaint sample processing, along with other administrative tasks as needed. Role Responsibilities * Perform ...

New

Coral Connect LLC

Intake Specialist

$18.25 - $24.25/hr

Initiate benefits investigation for pharmacy and infusion services * Identify payer requirements, coverage limitations, and prior authorization needs * Communicate findings to internal teams and ...

Coral Connect LLC

Intake Specialist

Boca Raton, FL · On-site +1

$16.75 - $22.50/hr

Initiate benefits investigation for pharmacy and infusion services * Identify payer requirements, coverage limitations, and prior authorization needs * Communicate findings to internal teams and ...

Coral Connect LLC

Intake Specialist

Boca Raton, FL · Remote

$16.75 - $22.50/hr

Initiate benefits investigation for pharmacy and infusion services * Identify payer requirements, coverage limitations, and prior authorization needs * Communicate findings to internal teams and ...

Red River Pharmacy Services

Intake Coordinator

Texarkana, TX · On-site

$16 - $22/hr

Intake Specialist - Home Infusion Location: Texarkana, Texas Position: Full-Time Intake Specialist ... Coordinate insurance verification and benefits investigation for home infusion services and ...

Echo IT Solutions

Intake Specialist

Indianapolis, IN · On-site

$17 - $22.75/hr

Intake Specialist Indianapolis, IN Local to IN candidates only, in person interview required ... Prepare investigative work case files for investigations * Send Notice of Complaints and ...

DaVita, Inc.

Employment Investigator

Denver, CO · On-site

$78K - $119K/yr

Maintains required documentation within case management system, including intake, investigative notes, supporting documents, and final reports. * Demonstrates an advanced knowledge of the laws and ...

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Intake Investigator information

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$30.5K

$70.1K

$114K

How much do intake investigator jobs pay per year?

As of Aug 21, 2026, the average yearly pay for intake investigator in the United States is $70,123.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $85,000.00 per year, depending on experience, location, and employer.

What is an intake investigator?

Intake investigators are professionals who serve as the first point of contact for individuals or organizations filing complaints, reports, or claims in various settings such as law enforcement, human resources, or social services. Their main responsibility is to gather initial information, assess the validity of complaints, and determine whether further investigation is warranted. They often conduct interviews, collect evidence, and document findings to help ensure that cases are handled efficiently and appropriately. Intake investigators play a crucial role in ensuring that all reports are managed fairly and in compliance with relevant policies and regulations.

How does an intake investigator typically collaborate with other departments during a case review?

Intake Investigators often work closely with legal, compliance, and case management teams to ensure a thorough and timely review of incoming reports or complaints. They gather initial information, assess the urgency or validity of cases, and may participate in cross-departmental meetings to discuss findings and next steps. This collaborative approach allows for a comprehensive evaluation, ensuring that all relevant details are considered and that cases are appropriately assigned for further investigation or resolution.

What are the key skills and qualifications needed to thrive as an intake investigator, and why are they important?

To thrive as an Intake Investigator, you need strong analytical skills, attention to detail, and a background in criminal justice, social work, or a related field. Familiarity with case management software, investigative databases, and relevant legal or regulatory guidelines is typically required. Excellent interpersonal communication, critical thinking, and organizational skills help Intake Investigators gather information effectively and handle sensitive situations. These skills and qualities ensure accurate, timely assessments and support the fair resolution of cases.

What is the difference between Intake Investigator vs Case Worker?

AspectIntake InvestigatorCase Worker
Required CredentialsTypically requires a bachelor's degree in social work, criminal justice, or related field; certifications may be preferredUsually requires a bachelor's degree in social work, psychology, or related field; licensure or certification may be needed
Work EnvironmentConducts interviews, investigations, and assessments, often in office or field settingsProvides ongoing support, case management, and services to clients, often in community or office settings
Employer & Industry UsageUsed by child protective services, law enforcement, and social service agenciesCommonly employed by social service agencies, healthcare organizations, and community programs

While both roles involve working with individuals and require social work or related credentials, Intake Investigators focus on initial assessments and investigations, whereas Case Workers provide ongoing support and case management. The roles often overlap but serve different stages of client engagement.

How do you become an intake investigator?

To become an intake investigator, candidates typically need a high school diploma or equivalent, with some roles requiring a bachelor's degree in social work, criminal justice, or a related field. Relevant skills include strong communication, interviewing, and assessment abilities, and some positions may require background checks or certifications such as CPR or first aid. Experience in social services or law enforcement can also be beneficial.
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Intake Investigator jobs near you
Infographic showing various Intake Investigator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $70,123 per year, or $33.7 per hour.

Complaint Investigator

kindeva

Maryland Heights, MO

Full-time

Posted yesterday

New

Kindeva rating

6.7

Company rating: 6.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Role Summary

The Complaint Investigator will manage their assigned workflow and provide support for the complaints department.

This role will focus on complaint intake, performance of complaint investigations, and complaint sample processing, along with other administrative tasks as needed.

 Role Responsibilities

  • Perform initial complaint intake including acknowledgement of initial complaint receipt and opening the initial complaint record.
  • Perform assigned complaint investigations.
  • Perform initial complaint sample intake including logging samples, completing associated sample logs, and tracking sample retention.
  • Assist with other tasks in support of complaint investigations including, but not limited to, reviewing traceability documents, working with QC Labs regarding complaint sample testing, document creation and review, and completion and review of logbook entries

Basic Qualifications

A minimum of 3 years relevant work experience

  • BS (science-based field preferred)
  • Quality Assurance experience within the pharmaceutical industry or a related field

Preferred:

  • Experience performing investigations.
  • Experience working in a Quality Management System (QMS).

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