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Intake Investigator Jobs (NOW HIRING)

Echo IT Solutions

Intake Specialist

Indianapolis, IN · On-site

$17 - $22.75/hr

Intake Specialist Indianapolis, IN Local to IN candidates only, in person interview required ... Prepare investigative work case files for investigations * Send Notice of Complaints and ...

StateJobsNY

Counsel (Director of Intake)

Manhattan, NY · On-site

$145K - $167K/yr

Duties Description The Director of Intake is an experienced attorney who is responsible for ... Under the statute, the Commission is authorized to conduct a full range of investigative functions ...

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$30.5K

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How much do intake investigator jobs pay per year?

As of Jul 8, 2026, the average yearly pay for intake investigator in the United States is $70,123.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $85,000.00 per year, depending on experience, location, and employer.

How does an Intake Investigator typically collaborate with other departments during a case review?

Intake Investigators often work closely with legal, compliance, and case management teams to ensure a thorough and timely review of incoming reports or complaints. They gather initial information, assess the urgency or validity of cases, and may participate in cross-departmental meetings to discuss findings and next steps. This collaborative approach allows for a comprehensive evaluation, ensuring that all relevant details are considered and that cases are appropriately assigned for further investigation or resolution.

What jobs make $1,000,000 a year?

While most jobs do not reach a $1,000,000 annual salary, some high-level executive roles such as CEOs, successful entrepreneurs, and certain investment bankers can earn this amount through salary, bonuses, and stock options. Additionally, top professionals in fields like hedge fund management, private equity, and entertainment may achieve this level of income, often requiring extensive experience, advanced skills, and significant risk-taking.

How to become an intake officer?

To become an intake officer, candidates typically need a high school diploma or equivalent, with some roles requiring a bachelor's degree in social work, criminal justice, or a related field. Relevant skills include strong communication, assessment, and organizational abilities, and some positions may require background checks or certifications such as CPR or first aid. Gaining experience through internships or entry-level roles in social services can also be beneficial.

How to get a job in detective cold cases without a degree?

To work as an intake investigator or in cold case investigations without a degree, gaining relevant experience through law enforcement or criminal justice training is essential. Developing skills in interviewing, evidence analysis, and case management, along with obtaining certifications such as criminal investigation courses, can improve job prospects. Many agencies value practical experience and specialized training over formal education alone.

What are the key skills and qualifications needed to thrive as an Intake Investigator, and why are they important?

To thrive as an Intake Investigator, you need strong analytical skills, attention to detail, and a background in criminal justice, social work, or a related field. Familiarity with case management software, investigative databases, and relevant legal or regulatory guidelines is typically required. Excellent interpersonal communication, critical thinking, and organizational skills help Intake Investigators gather information effectively and handle sensitive situations. These skills and qualities ensure accurate, timely assessments and support the fair resolution of cases.

What are intake investigators?

Intake investigators are professionals who serve as the first point of contact for individuals or organizations filing complaints, reports, or claims in various settings such as law enforcement, human resources, or social services. Their main responsibility is to gather initial information, assess the validity of complaints, and determine whether further investigation is warranted. They often conduct interviews, collect evidence, and document findings to help ensure that cases are handled efficiently and appropriately. Intake investigators play a crucial role in ensuring that all reports are managed fairly and in compliance with relevant policies and regulations.

What is the highest paying investigator job?

The highest paying investigator roles are often senior positions such as private investigators, corporate security investigators, or specialized federal agents like FBI or DEA investigators, with salaries exceeding $100,000 annually. Factors influencing pay include experience, certifications, and the complexity of investigations conducted.

What is the difference between Intake Investigator vs Case Worker?

AspectIntake InvestigatorCase Worker
Required CredentialsTypically requires a bachelor's degree in social work, criminal justice, or related field; certifications may be preferredUsually requires a bachelor's degree in social work, psychology, or related field; licensure or certification may be needed
Work EnvironmentConducts interviews, investigations, and assessments, often in office or field settingsProvides ongoing support, case management, and services to clients, often in community or office settings
Employer & Industry UsageUsed by child protective services, law enforcement, and social service agenciesCommonly employed by social service agencies, healthcare organizations, and community programs

While both roles involve working with individuals and require social work or related credentials, Intake Investigators focus on initial assessments and investigations, whereas Case Workers provide ongoing support and case management. The roles often overlap but serve different stages of client engagement.

More about Intake Investigator jobs
What cities are hiring for Intake Investigator jobs? Cities with the most Intake Investigator job openings:
What states have the most Intake Investigator jobs? States with the most job openings for Intake Investigator jobs include:
What job categories do people searching Intake Investigator jobs look for? The top searched job categories for Intake Investigator jobs are:
Intake Investigator jobs near you
Infographic showing various Intake Investigator job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,123 per year, or $33.7 per hour.
Certified Investigator/ODP

Certified Investigator/ODP

RHA Health Services

Levittown, PA • On-site

Full-time

Medical, Retirement, PTO

Posted 17 hours ago

RHA Health Services rating

5.3

Company rating: 5.3 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

182nd of 234 rated social care providers

Job description

We are hiring for:
Certified Investigator/ODP
Type:
Regular
If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!
The Certified Investigator is responsible for conducting thorough, timely, and objective investigations of reportable incidents in accordance with the Office of Developmental Programs (ODP) Incident Management Bulletin and RHA Health Services policies. This role partners closely with the Incident Manager and cross-functional teams to support continuous quality improvement, regulatory compliance, and risk mitigation across all IDD programs.
In addition to investigative responsibilities, this position supports staff training, compliance oversight, quality assurance activities, and risk management initiatives to promote the safety, dignity, and well-being of individuals supported by RHA.
Sign On Bonus: $2500
DUTIES AND RESPONSIBILITIES:
Incident Intake, Investigation & Regulatory Compliance
  • Conduct objective, comprehensive investigations of reportable incidents in compliance with ODP Incident Management Bulletin requirements.
  • Participate in all stages of investigations involving suspected abuse, neglect, exploitation, or misconduct by staff, family members, guardians, or others.
  • Collect, review, and analyze evidence, including interviews, documentation, and on-site assessments.
  • Maintain strict confidentiality and adhere to all applicable regulatory, legal, and ethical standards.
  • Immediately respond to urgent investigations.
  • Collaborate with internal leadership, Human Resources, external providers, and regulatory agencies throughout the investigative process.
  • Ensure investigations are completed in accordance with required timelines, including submission of final reports within the 30-day timeframe.
  • Identify trends and patterns in incidents and recommend corrective and preventive actions.
  • Support development and implementation of risk mitigation strategies.

Training & Education
  • Provide training and technical assistance to staff related to incident management, abuse prevention, reporting requirements, and compliance procedures.
  • Support staff understanding of regulatory expectations and investigative best practices.
  • Monitor regulatory updates and adjust training materials and programs to reflect changes in ODP regulations, policies, and guidance.

Audit, Quality Assurance & Compliance Support
  • Support quality assurance initiatives through monitoring, analysis, and reporting of incident trends.
  • Make recommendations for process improvements.
  • Assist with internal and external audits, licensing reviews, and accreditation activities.
  • Ensure investigation records are properly maintained, secured, and accessible for compliance reviews.
  • Support the integration and implementation of organizational quality assurance policies, procedures, and state-specific regulatory requirements.
  • Promote adherence to contractual and accreditation standards across all programs.

Safety, Risk Management & Crisis Response
  • Participate in monthly Safety Committee meetings and quarterly Incident Management meetings.
  • Collaborate with operational and clinical teams to implement risk-reduction strategies that enhance program safety.
  • Support crisis intervention protocols and response strategies as identified in individuals' treatment and support plans.
  • Contribute to organization-wide initiatives focused on safety, prevention, and regulatory readiness.

Other Responsibilities
  • Perform other duties as assigned.
  • Travel to program sites and training sessions as needed.

Supervisory Responsibilities
This position has no supervisory responsibilities.
MINIMUM QUALIFICATIONS:
  • Associate's or Bachelor's degree in criminal justice, social work, human services, healthcare administration, or a related field (preferred).
  • Minimum of five (5) years of experience in the Intellectual and Developmental Disabilities (IDD) field.
  • Required: Certified Investigator under Pennsylvania ODP guidelines, or willingness to obtain certification upon hire.
  • Prior experience as a Certified Investigator and in Quality Management preferred.
  • Demonstrated knowledge of ODP Incident Management regulations and compliance standards.
  • Strong investigative, analytical, and report-writing skills.
  • Ability to manage multiple investigations under strict deadlines while maintaining accuracy and objectivity.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to collaborate effectively with internal teams, providers, and regulatory partners.
  • Proficiency in Microsoft Office Suite and electronic documentation systems.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
  • Ability to perform tasks requiring sustained physical activity, such as sitting, standing, walking, or repetitive hand movements.
  • Frequent use of standard office equipment, including computers, phones, and other peripherals.
  • Ability to lift and carry items within a reasonable weight range, if necessary.
  • Regular use of technology and exposure to prolonged periods of screen time.

RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.
Pre-employment screening:
  • Complete criminal background
  • Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
  • Drug testing
  • Education verification and other credentialing based on position requirements.
  • Proof of employment history or references (if required)
  • Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

We offer the following benefits to employees:
  • Payactiv: early access to the money you've earned from hours you've already worked, before payday!
  • Employee perks and discount program: to help you save money!
  • Paid Time Off (full-time employees only)
  • Health/Insurance (full-time employees only)
  • 401(k) retirement savings program
  • Wellbeing Programs: Physical, Emotional and Financial
  • Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
  • Training: Free CPR, first aid, and job-specific training opportunities

*contract/contingent workers and interns do not qualify for any of the above benefits
EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.
About RHA:
At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.
For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.
If you are ready to make a difference in the lives of people we serve and support apply to join the team today.

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About RHA Health Services

Sourced by ZipRecruiter

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, and Tennessee.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Asheville, NC, US

Year founded

1989

Social media

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