Intake Counselor Jobs in Raleigh, NC (NOW HIRING)

The Clinical Pharmacist provides comprehensive clinical oversight and ensures the safe, accurate dispensing of prescriptions for an assigned patient care team. This role manages designated pharmacy staff, delivers high-quality clinical support and counseling to patients, and ensures all activities comply with state, federal, and board of pharmacy regulations. The Clinical Pharmacist serves as a primary point of contact for new referrals, supports evidence-based treatment plans, and delivers exceptional service to patients and clinicians in a hybrid work setting.

Responsibilities

• Provide oversight and safety for all daily operations of the assigned patient care team.
• Manage and support assigned pharmacy staff to ensure efficient and compliant workflow.
• Serve as the primary intake contact for all new team referrals initiated by telephone.
• Conduct comprehensive clinical reviews of pharmacotherapy for each patient, including drug utilization evaluation, compliance assessment, drug interaction screening, and side effect profiling.
• Provide drug administration support and guidance to ensure patient treatment plans align with evidence-based clinical standards.
• Deliver clear, empathetic counseling to patients regarding their medications, therapy regimens, and potential side effects.
• Offer clinical support and consultation to patients and clinicians to optimize therapeutic outcomes.
• Ensure that all prescriptions are dispensed accurately and in full compliance with state, federal, and board of pharmacy laws and regulations.
• Build and maintain strong, professional relationships with patients and clinicians to foster trust and engagement in care.
• Demonstrate a commitment to exceptional customer service in accordance with internal service standards.
• Handle a high volume of inbound and outbound calls, potentially up to 30 calls per day, while maintaining quality and accuracy.
• Document clinical interventions, counseling, and communications in appropriate systems in a timely and accurate manner.
• Use computer systems and pharmacy software efficiently to support order entry, verification, documentation, and communication.
• Collaborate with the broader care team to resolve medication-related issues and support continuity of care.

• Doctor of Pharmacy (PharmD) degree.
• 2–3 years of experience in counseling and direct patient care.
• Strong clinical pharmacy knowledge, including pharmacotherapy review and evidence-based practice.
• Proficiency in conducting drug utilization reviews, drug interaction screening, and side effect profiling.
• Demonstrated experience providing medication counseling and education to patients.
• Ability to manage and oversee daily operations for an assigned patient care team.
• Strong telephone-based customer service skills and comfort handling high call volumes (up to 30 calls per day).
• Excellent multitasking abilities in a fast-paced, patient-focused environment.
• Computer savvy with the ability to quickly learn and effectively use pharmacy and clinical information systems.
• Clear, professional verbal and written communication skills.

• Experience building and maintaining collaborative relationships with patients and clinicians.
• Demonstrated commitment to delivering exceptional, patient-centered customer service.
• Strong organizational skills and attention to detail in clinical documentation and prescription processing.
• Ability to work both independently and as part of a multidisciplinary care team.
• Comfort working in a hybrid environment with both in-office and remote responsibilities.
• Residence within approximately one hour of the office to support onsite training and hybrid work requirements.

This position follows a hybrid schedule, generally working from 9:00 a.m. to 6:00 p.m., with two days per week in the office and three days working from home. Initial training takes place onsite for approximately 3–4 weeks, so the Clinical Pharmacist should live within about an hour of the office. The role involves significant telephone-based interaction, with call volume potentially reaching up to 30 calls per day, requiring comfort with frequent patient and clinician communication. The work environment is technology-driven, relying on computer systems and pharmacy software, and requires strong comfort with working on a computer throughout the day. The setting emphasizes collaborative, patient-centered care, high-quality clinical service, and a culture of exceptional customer service.

Job Type & Location

This is a Contract position based out of Cary, NC.

The pay range for this position is $60.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Cary,NC.

This position is anticipated to close on Jun 10, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.