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Intake Counselor Jobs in Dallas, TX (NOW HIRING)

NEXUS FAMILY RECOVERY CENTER

Admissions Counselor

Dallas, TX · On-site

$34K - $46K/yr

The admission counselor is responsible for screening, triage, intake and following the admissions process. They assist in answering incoming calls, screen callers, and place them on the wait-list ...

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Intake Counselor information

See Dallas, TX salary details

$13

$21

$31

How much do intake counselor jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for intake counselor in Dallas, TX is $21.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $24.71 per hour, depending on experience, location, and employer.

What is an intake counselor?

An intake counselor is responsible for taking information from a patient before they are admitted to see a physician for treatment. They work as a coordinator to ensure the orderly flow of patients into a medical facility. The main purpose of their job is to accurately identify the patients and gather enough information to determine an initial assessment of the patient's condition. The information is then used to make sure the patient is set up with the right medical staff to get them the care they need. Other duties include filing and securing paperwork as well as making sure it is filled out legibly. For a career as an intake counselor, qualifications include a bachelor’s degree, some volunteer experience, and strong interpersonal skills.

What does an intake counselor do?

An Intake Counselor is a mental health professional who conducts initial assessments with clients seeking counseling or other social services. Their main role is to gather information about the client’s needs, history, and current situation to determine the most appropriate support or treatment plan. Intake Counselors often serve as the first point of contact, helping clients understand available services and making referrals to therapists, support groups, or community resources as needed.

What are the key skills and qualifications needed to thrive as an intake counselor, and why are they important?

To thrive as an Intake Counselor, you need a background in psychology, social work, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and standardized assessment tools is typically required. Exceptional interpersonal skills, active listening, and cultural sensitivity help Intake Counselors build rapport and accurately assess client needs. These competencies are crucial for accurately evaluating clients, ensuring appropriate service referrals, and supporting positive client outcomes.

What are the typical challenges an intake counselor faces when assessing new clients?

Intake Counselors often encounter challenges such as gathering accurate information from clients who may be in distress or hesitant to share personal details. Balancing empathy with the need for thorough assessment and documentation is essential. Additionally, Intake Counselors must quickly identify urgent needs and coordinate with various departments to ensure clients receive timely and appropriate care. Managing a high volume of intakes while maintaining quality and confidentiality can also be demanding.
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What cities near Dallas, TX are hiring for Intake Counselor jobs?

Cities near Dallas, TX with the most Intake Counselor job openings:

Intake Counselor jobs near you
Infographic showing various Intake Counselor job openings in Dallas, TX as of August 2026, with employment types broken down into 2% As Needed, 88% Full Time, 5% Part Time, and 5% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $45,239 per year, or $21.7 per hour.

Revenue Cycle Manager - Intake

Vital Care Infusion Services

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Recognized as a “Best Place to Work Modern Healthcare” – Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.
Vital Care (www.vitalcare.com) is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.
What we offer:
  • Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
  • Paid time off, personal days, and company-paid holidays.
  • Paid Paternal Leave.
  • Volunteerism Days off.
  • Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
  • 401(k) matching and tuition reimbursement.
  • Employee assistance programs include mental health, financial and legal.
  • Rewards programs offered by our medical carrier.
  • Professional development and growth opportunities.
  • Employee Referral Program.
Job Summary:
Perform functions to manage the reimbursement activities of multiple infusion and specialty pharmacy business units, focusing on referral intake, authorizations, billing, and collections, depending on the area of responsibility. Will cultivate an environment of outstanding customer service in all interactions with franchise partners, payers, and patients. Includes developing a highly effective team to meet the critical challenges of timely, successful reimbursement from payers. Focusing on regulatory compliance as a foundation of all revenue cycle policies and procedures. Perform functions to manage the reimbursement activities of multiple infusion and specialty pharmacy business units, focusing on referral intake, authorizations, billing, and collections, depending on the area of responsibility. Will cultivate an environment of outstanding customer service in all interactions with franchise partners, payers, and patients. Includes developing a highly effective team to meet the critical challenges of timely, successful reimbursement from payers. Focusing on regulatory compliance as a foundation of all revenue cycle policies and procedures.
Duties/Responsibilities:
  • Manage multiple teams in processing new patient referrals, insurance benefit investigation, prior authorizations, billing, and collections depending on area of responsibility. Up to 60 people.
  • Manage resource allocations to meet KPIs. Track workload distribution and conduct ongoing needs assessments to identify staffing opportunities.
  • High degree of focus on meeting and exceeding financial and department metrics.
  • Conduct 1:1 coaching and mentoring with Supervisors to create a highly effective Team. In addition to annual performance reviews. Provide counseling when required to address performance.
  • Monitor payroll for accuracy to ensure proper processing.
  • Serve as escalation agent for supervisors and team to resolve complaints from franchise partners or patients.
  • Create, implement, communicate, and maintain Standard Operating Procedures covering functional areas of responsibilities.
  • Cultivate an environment of customer service through training, feedback, and staff mentoring.
  • Audit transactions processed by the team to ensure accuracy and compliance with policies and procedures to identify training opportunities.
  • Interview and select staff to meet business requirements and create a highly effective Team.
  • Perform other related duties as assigned.
Education and Experience:
  • Bachelor’s degree or equivalent work experience preferred.
  • Minimum 3-5 years of home infusion therapy experience required.
  • Minimum 5 years of Management experience.
Physical Requirements:
  • Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
  • Keyboarding: Frequent use of a keyboard for typing and data entry.
  • Reaching: Occasionally reaching for items such as files, documents, or office supplies.
  • Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork
  • Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.
Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.
Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status, or any other basis protected by applicable federal, state, or local law.
Vital Care is a U.S.-based employer and hires only individuals who are authorized to work in the United States and who perform their work from within the United States. Applicants and employees must accurately disclose their current work location and work authorization status during the application and hiring process. Any material misrepresentation or omission regarding identity, location, work authorization, qualifications, or other employment-related information may result in withdrawal of a job offer, immediate termination of employment, and pursuit of any remedies available under applicable law.
Vital Care Infusion Services participates in E-Verify.
This position is full-time and remote. The salary range for this position is $64,766 - $80,957.

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