Intake Coordinator Jobs in Springfield, MO (NOW HIRING)

Description

About Jordan Valley Health:

Jordan Valley Community Health (JVH) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical, dental, vision, and behavioral health. Our mission is simple: Improve our community's health through access and relationships. By working collaboratively with partners and continually innovating, JVH strives to be a leader in providing essential healthcare for the underserved, ensuring everyone in our community has access to quality healthcare.

Job Overview:

The Jordan Valley Senior Care (JVSC) Development Coordinator is responsible for growing and sustaining participant enrollment in the program by building strong referral relationships throughout the community. This role serves as the primary liaison to skilled nursing facilities (SNFs), hospitals, senior centers, and other community partners, and leads internal program education efforts within Jordan Valley Health. The Development Coordinator also serves as a trained backup to the Intake/Enrollment Coordinator, ensuring continuity of the enrollment process during absences or periods of high volume.

Key Responsibilities:

Community Outreach & Referral Development

• Identify, cultivate, and maintain referral relationships with skilled nursing facilities, hospitals, discharge planners, senior centers, physician offices, and other community-based organizations serving older adults.
• Develop and execute a proactive outreach plan to generate program referrals and grow enrollment within the program's service area.
• Represent JVSC at community events, health fairs, senior center presentations, and provider meetings.
• Track outreach activity, referral sources, and conversion outcomes; report trends and opportunities to program leadership.
• Serve as the primary point of contact for referral partners, responding promptly to inquiries and following up on referral status in collaboration with the Intake Coordinator.
• Support the development of marketing and educational materials, in coordination with program leadership, to facilitate referral partner and community education.

Internal Education & Promotion

• Promote awareness and understanding of the JVSC program among Jordan Valley Health staff, providers, and departments.
• Develop and deliver internal presentations, trainings, and materials to help staff identify appropriate JVSC referral candidates.
• Serve as an internal subject-matter resource on program eligibility, enrollment, and the scope of services provided.
• Coordinate with clinical and administrative teams to strengthen internal referral pathways into JVSC.
• Promotes the education and development of students, interns, residents, apprentices, and other new staff by sharing expertise, responding to questions, and fostering a positive and supportive learning environment.

Intake/Enrollment Support

• Train on and maintain working knowledge of the full intake and enrollment process, including eligibility screening, application processing, and required documentation.
• Serve as backup coverage for the Intake/Enrollment Coordinator during absences, vacations, or periods of high referral volume.
• Support timely follow-up with prospective participants and families throughout the enrollment process as needed.
• Ensure enrollment activities remain compliant with program, state, and federal requirements while providing coverage.

Regulatory Requirements

• Only act within the scope of his/her authority to practice.
• Meet a standardized set of competencies for the specific position description established by Jordan Valley Senior Care and approved by regulatory agencies before working independently.
• Be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact.
• Pass a criminal background which will verify that the candidate is: not excluded from participation in Medicare and Medicaid programs; has not been convicted of criminal offenses related to their involvement in Medicaid, Medicare, other health insurance or health care programs, or social services programs under title XX of the Act; and have not been convicted of physical, sexual, drug or alcohol abuse. 

Benefits Overview:

• Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits. Includes access to telemedicine services via Teladoc.
• Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
• Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs, allowing pre-tax contributions for qualified expenses.
• Dental and Vision Coverage: Dental insurance through Cigna's DPPO network and vision coverage through EyeMed's Insight network.
• Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
• Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost, with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.
• Employee Assistance Program (EAP): Free confidential support for personal and professional challenges, including counseling and crisis intervention.
• Additional Voluntary Benefits: Options for critical illness, accident, hospital care, and pet insurance through MetLife.
• Pay on Demand Available.

Holidays:

• Nine paid holidays per year.

Health Requirements:

All employees are required to provide proof of vaccination for Flu, Hepatitis B and Tuberculosis (TB) as part of our commitment to maintaining a safe and healthy workplace.

Application Process:

Interested applicants should submit a resume and cover letter through the JVH career portal at Careers & Education - Jordan Valley. Applications will be accepted on a rolling basis until the position is filled.

Jordan Valley Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Requirements

Required Qualifications:

• 2+ years of experience in community outreach, healthcare business development, referral relations, or intake/enrollment, preferably in a senior care, PACE, or long-term care setting. 
• Either one year of experience working with a frail or elderly population or, in the absence of such experience, receive appropriate training from the JVSC on working with a frail or elderly population upon hire.
• Basic Life Support (BLS) required, must obtain within first 90 days of employment
•  Valid driver's license and reliable transportation.

Preferred Qualifications:

• Bachelor's degree in healthcare administration, social work, marketing, public health, or a related field preferred; equivalent experience considered.
• PACE experience preferred.