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Intake Coordinator Behavioral Health Jobs (NOW HIRING)

Banyan

Intake Coordinator

Lisle, IL · On-site

$18 - $20/hr

Intake / Behavioral Health Support Schedule: Full time, Monday - Friday 8 - 4:30 pm Compensation: 18- 20 hourly Key Responsibilities Intake Coordination & Admissions Support * Monitor Salesforce for ...

Cutting Edge Staffing LLC

Intake Coordinator

Lisle, IL

$17.75 - $24.25/hr

Intake / Behavioral Health Support Schedule: Full time, Monday - Friday 8 - 4:30 pm Compensation: 18- 20 hourly Key Responsibilities Intake Coordination & Admissions Support * Monitor Salesforce for ...

TMH Behavioral Services

Intake Coordinator

Chicago, IL · Hybrid

$25 - $30/hr

Supportive, mission-driven work environment committed to behavioral health equity KEY RESPONSIBILITIES Client Intake Coordination * Serve as the primary point of contact for all incoming client ...

TMH Behavioral Services

Intake Coordinator

Chicago, IL · On-site

$25/hr

Supportive, mission-driven work environment committed to behavioral health equity KEY RESPONSIBILITIES Client Intake Coordination * Serve as the primary point of contact for all incoming client ...

TMH Behavioral Services

Intake Coordinator

Chicago, IL · On-site

$25 - $30/hr

Supportive, mission-driven work environment committed to behavioral health equity KEY RESPONSIBILITIES Client Intake Coordination * Serve as the primary point of contact for all incoming client ...

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Intake Coordinator Behavioral Health information

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How much do intake coordinator behavioral health jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for intake coordinator behavioral health in the United States is $26.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $31.73 per hour, depending on experience, location, and employer.

What does an intake coordinator in behavioral health do?

An Intake Coordinator in Behavioral Health is responsible for managing the initial contact with clients seeking mental health or substance use services. They assess client needs, gather relevant personal and medical information, and determine the appropriate level of care or service. Intake Coordinators also schedule appointments, verify insurance, and ensure all necessary documentation is completed. Their role is crucial in helping clients start treatment smoothly and efficiently.

How does an intake coordinator in behavioral health typically collaborate with clinical and administrative teams during the patient onboarding process?

As an Intake Coordinator in Behavioral Health, you’ll work closely with both clinical staff (such as therapists, psychiatrists, and nurses) and administrative teams to ensure a smooth intake process for new patients. Your responsibilities include gathering patient information, verifying insurance, and scheduling initial assessments. Effective communication and coordination are key, as you will relay important details to clinicians and help patients navigate the system. This collaborative environment helps ensure patients receive timely and appropriate care while meeting regulatory and organizational standards.

What are the key skills and qualifications needed to thrive as an intake coordinator in behavioral health, and why are they important?

To thrive as an Intake Coordinator in Behavioral Health, you need a solid understanding of mental health services, intake processes, and strong organizational skills, often supported by a degree in psychology, social work, or a related field. Familiarity with electronic health record (EHR) systems, intake software, and sometimes certification in mental health or case management is typically required. Excellent communication, empathy, and problem-solving abilities help build rapport with clients and efficiently coordinate care. These skills ensure accurate client assessment, smooth intake operations, and effective support for both patients and clinical teams.

What is the difference between Intake Coordinator Behavioral Health vs Mental Health Case Manager?

AspectIntake Coordinator Behavioral HealthMental Health Case Manager
CredentialsTypically requires a high school diploma or associate degree; certifications like CPR or mental health-related certifications are commonUsually requires a bachelor's degree in social work, psychology, or related field; licensure or certification may be preferred
Work EnvironmentHealthcare facilities, mental health clinics, outpatient centersCommunity agencies, hospitals, outpatient clinics
Job FocusInitial patient intake, scheduling, insurance verification, data collectionOngoing support, care coordination, treatment planning

While both roles involve working with mental health clients, the Intake Coordinator Behavioral Health primarily handles the initial intake process, including scheduling and documentation. In contrast, the Mental Health Case Manager focuses on ongoing support and coordinating care after intake. Understanding these differences helps clarify career paths and employer expectations in behavioral health settings.

Is an intake coordinator behavioral health job stressful?

An intake coordinator in behavioral health may experience stress due to managing multiple client cases, documentation requirements, and coordinating care under time constraints. The role often involves emotional resilience and strong communication skills to handle sensitive situations effectively.

What cities are hiring for Intake Coordinator Behavioral Health jobs?

Cities with the most Intake Coordinator Behavioral Health job openings:

What states have the most Intake Coordinator Behavioral Health jobs?

States with the most job openings for Intake Coordinator Behavioral Health jobs include:

What are popular job titles related to Intake Coordinator Behavioral Health jobs?

For Intake Coordinator Behavioral Health jobs, the most frequently searched job titles are:

Behavioral Health Intake Coordinator - HYBRID - Part-Time

Pittsfield, MA • On-site

Community Health Programs
Health Care and Social Assistance • 201 - 500 employees
Learn more about Community Health Programsexternal

$24 - $28/hr

Full-time

Posted 26 days ago

Job description

About the Organization
Community Health Programs (CHP) is a mission-driven, nonprofit network of health centers dedicated to nurturing and inspiring healthy lives for people throughout the Berkshires. Our mission guides everything we do: delivering exceptional, compassionate health care and family services that strengthen individuals, families, and our entire community.
As a Federally Qualified Health Center (FQHC), CHP is uniquely positioned to ensure access to high-quality, comprehensive care for all - regardless of insurance status or ability to pay. Serving a federally designated rural and Medically Underserved Population Area, we work to remove barriers and advance health equity across our region.
Our network provides adult and pediatric primary care, women's health, dental, nutrition, and behavioral health support. Beyond clinical care, our Family Services team supports thousands of families across the region with programs that help meet essential needs and reduce barriers that impact health and well-being.
At CHP, our mission is to provide access to health care for everyone.
Description
Salary Range: $24.00 - $28.00 / hour
Status: Hybrid
Schedule: Part-Time; 20hrs/week
Location: Neighborhood Health Center in Pittsfield, MA, when on-site
Summary: The Behavioral Health Intake Coordinator serves as the primary access point for behavioral health services at Community Health Programs (CHP). Working within a Patient-Centered Medical Home (PCMH) and Primary Care Behavioral Health (PCBH) model, this position manages behavioral health referrals, conducts initial screenings, coordinates patient placement, and supports population health strategies designed to improve access to care for high-risk and underserved populations.
The Intake Coordinator collaborates closely with primary care providers, behavioral health clinicians, care coordinators, community health workers, and population health teams to ensure timely access to appropriate behavioral health services. This position supports Community Health Center quality, access, and health equity initiatives by improving referral management, reducing wait times, optimizing clinician capacity, and enhancing care coordination across the organization.
Position Requirements
Essential Duties and Responsibilities:
Behavioral Health Intake & Assessment:
  • Manage the behavioral health referral and intake queue for all CHP sites.
  • Conduct initial telephone screenings using approved assessment tools and standardized intake protocols.
  • Evaluate patient needs, symptom severity, urgency, risk factors, and readiness for treatment.
  • Determine appropriateness for CHP behavioral health services
  • Prioritize referrals based on clinical acuity, risk status, and population health criteria. Escalate urgent clinical concerns to behavioral health leadership and licensed clinicians as appropriate.

Care Coordination & Population Health:
  • Identify high-risk patients, including:
    • Frequent Emergency Department utilizers
    • Patients with serious mental illness
    • Individuals with co-occurring medical and behavioral health conditions
    • Patients experiencing social, economic, or access-related barriers
  • Collaborate with Care Coordinators, Community Health Workers, and Primary Care teams to address barriers to treatment engagement.
  • Provide navigation support and facilitate referrals to community resources and specialty behavioral health providers.

Referral Management & Provider Placement:
  • Match patients with the most appropriate behavioral health clinician based on clinical need, specialty, language, availability, and patient preference.
  • Coordinate collection of releases of information, collateral information, previous treatment records, and other documentation needed before appointments.
  • Maintain referral status documentation and ensure timely communication with referring providers.
  • Serve as a liaison between primary care, behavioral health, and population health teams.

Resource Management:
  • Maintain a comprehensive directory of behavioral health, substance use, psychiatric, crisis, and community resources.
  • Educate patients regarding available services, levels of care, and referral options.
  • Assist patients in accessing specialty services that are outside CHP's scope of care.

Quality Improvement & Health Equity:
  • Support quality improvement initiatives focused on behavioral health access, engagement, and outcomes.
  • Monitor referral trends, wait times, service utilization, and access metrics.
  • Promote equitable access to behavioral health services for underserved populations.
  • Participate in efforts to reduce disparities related to race, ethnicity, language, insurance status, disability, geographic location, and social determinants of health.
  • Assist with reporting requirements related to Community Health Center, HRSA, PCMH, PCBH, and value-based care initiatives.

Documentation & Compliance:
  • Maintain accurate and timely documentation in the Electronic Health Record (EHR).
  • Ensure compliance with HIPAA, state regulations, organizational policies, and behavioral health confidentiality requirements.
  • Follow all CHP policies regarding patient safety, crisis intervention, and risk management.

Qualifications:
Required:
  • Bachelor's degree in Psychology, Social Work, Human Services, Public Health, Counseling, or a related field.
  • Minimum of two years of experience in healthcare, behavioral health, care coordination, case management, or community-based services.
  • Knowledge of behavioral health conditions, substance use disorders, and community resources.
  • Strong communication, organizational, triage, and customer service skills.
  • Experience working with diverse and underserved populations.
  • Proficiency with electronic health records and Microsoft Office applications.

Preferred:
  • Experience in a Federally Qualified Health Center (FQHC), Community Health Center, integrated care, or Primary Care Behavioral Health setting.
  • Experience conducting behavioral health screenings or patient assessments.
  • Familiarity with population health management and care coordination models.
  • Bilingual skills, particularly Spanish.

Core Competencies:
  • Behavioral Health Triage
  • Population Health Management
  • Health Equity and Social Determinants of Health
  • Care Coordination
  • Crisis Recognition and Escalation
  • Patient Engagement
  • Integrated Care/PCBH Model
  • Relationship Building
  • Problem Solving
  • Data and Quality Improvement

Full-Time/Part-Time
Full-Time
Position
Behavioral Health Intake Coordinator
Exempt/Non-Exempt
Non-Exempt
Location
CHP Neighborhood Health Center
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.

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