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Intact Jobs in Maple, ON (NOW HIRING)

Intact Financial

Photolink Appraiser

Mississauga, ON · Hybrid

Pay at Intact is about much more than just salary. * Flexible work arrangements and a hybrid work model * Possibility to purchase up to 5 extra days off per year * Multiple benefits offered to ...

Intact Financial

Brand Governance Advisor

Toronto, ON · Hybrid

Pay at Intact is about much more than just salary. * Flexible work arrangements and a hybrid work model * Possibility to purchase up to 5 extra days off per year * Multiple benefits offered to ...

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Intact information

What is the difference between Intact vs Insurance Adjuster?

AspectIntactInsurance Adjuster
CredentialsTypically requires insurance licensing, certifications in claims handlingRequires insurance licensing, certifications in claims adjustment
Work EnvironmentOffice-based, remote, or on-site at claims locationsFieldwork at accident sites, offices, or homes
Industry UsageInsurance companies, claims processingInsurance companies, independent agencies
Common Search IntentIntact vs Insurance AdjusterIntact vs Insurance Adjuster

Intact primarily refers to a company providing insurance services, while an Insurance Adjuster is a professional who assesses claims. Both roles require insurance licensing and certifications, but Intact is a corporate entity, whereas an Insurance Adjuster is an individual working within or for insurance firms. Understanding these differences helps job seekers and clients clarify roles within the insurance industry.

What is an Intact adjuster?

Intact adjusters are professionals who work for Intact Insurance, one of Canada's leading insurance companies. They are responsible for investigating insurance claims, assessing damages, and determining the amount that should be paid to policyholders. Their work involves communicating with claimants, gathering evidence, and ensuring that claims are processed fairly and efficiently. Intact adjusters play a crucial role in helping customers recover from unexpected events such as accidents, property damage, or theft.

What are some common challenges faced by professionals working at Intact, and how can new hires prepare for them?

Professionals at Intact, like those in many large insurance companies, often face the challenge of balancing customer service expectations with detailed regulatory and policy requirements. New hires may also need to quickly adapt to evolving technologies and digital tools used for claims processing and risk assessment. Collaboration across various departments—such as underwriting, claims, and customer service—requires strong communication skills and adaptability. To prepare, candidates should familiarize themselves with basic insurance concepts, practice effective time management, and be proactive in seeking support from colleagues during the onboarding process.

What skills and qualifications are needed to thrive as an Intact Insurance Claims Adjuster?

To thrive as an Insurance Claims Adjuster at Intact, you need a solid understanding of insurance policies, investigative techniques, and claims processing, typically supported by a college diploma or relevant work experience. Familiarity with claims management software, digital documentation systems, and regulatory compliance platforms is crucial. Excellent negotiation, analytical thinking, and interpersonal communication skills help you resolve claims efficiently and empathetically. These skills ensure fair settlements, customer satisfaction, and the company's compliance with industry standards.
What cities near Maple, ON are hiring for Intact jobs? Cities near Maple, ON with the most Intact job openings:
Intact jobs near you

Senior Customer Service Representative - AB Triage

Intact Financial

Ajax, ON • Hybrid

Full-time

Life, Retirement

Posted 13 days ago

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.


Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

  • Flexible work arrangements and a hybrid work model

  • Possibility to purchase up to 5 extra days off per year

  • Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

  • Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

47,100 - 57,500

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.


About the role

Senior Customer Service Representative - AB Triage

We're looking for someone to join our growing team as aSenior Customer Service Representative (CSR) in ourAccident Benefits department (AB). This role is one of our Claims Intake positions that manages calls with respect to Accident Benefits exposures within an automobile claim.

Your work will have a bigimpacton our customers by providing an effortless experience on every call.Our training will provide you with the confidence, empathy, and the expertise required for your role.


Our call centre's office hours are Monday to Friday 8am - 5pm EST. We work within a Hybrid environment where we have a combination of in office and work from home.


Locations are Mississauga (2 Prologis Blvd), GTA East (300 Consilium Place) and Toronto (700 University Ave).


What you'll do here:

  • Complete inbound and outbound calls while documenting pertinent claims information to initiate the claims process for the injured parties
  • Coordinate and explain the claims process and available coverages in a clear, concise manner
  • Identify potential exposures and prepare recommendations for the handling adjuster
  • Assign claims to appropriate adjusters in the AB departments accordingly
  • Sell and connect claimants with preferred clinics


What you bring to the table:

  • Minimum one (1) year experience in a customer service role
  • Strong communication, critical thinking, and negotiation skills
  • Computer literate and capable of working in a paperless environment
  • Team player, ability to build strong working relationships
  • High attention to detailwith strongability to multi-taskand completedata entry
  • No Canadian work experience required however must be eligible to work in Canada
  • Strongresourcefulness, ability to work autonomously, and committed to self-development and willing to pursue your Chartered Insurance Professional (CIP) designation
Il s'agit d'un nouveau role au sein de notre equipe en pleine croissance | This role is a new member of our growing team.


We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Employment Type: FULL_TIME

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