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Insurance Verification Jobs in Concord, NC (NOW HIRING)

Aston Carter

Client Support Representative

Charlotte, NC · On-site

$20/hr

Conduct insurance verification by confirming eligibility, benefits, and coverage details with insurance agents. * Gather and document prior authorization information and perform related follow-up ...

Aston Carter

Patient Access Specialist

Charlotte, NC · On-site

$20/hr

Conduct insurance verification by confirming eligibility, benefits, and coverage details with insurance agents. * Gather and document prior authorization information and perform related follow-up ...

Advocate Aurora Health

Payor Specialist

Charlotte, NC · On-site

$21.85 - $32.80/hr

Department: 11972 Regional Non Enterprise Corporate - Resource Center Status: Part time Benefits Eligible: No Hou rs Per Week: 0 Schedule Details/Additional Information: M-F 8-430 PRN Pay Range: $21 ...

Advocate Aurora Health

Payor Specialist

Charlotte, NC · On-site

$21.85 - $32.80/hr

Department: 11972 Regional Non Enterprise Corporate - Resource Center Status: Part time Benefits Eligible: No Hou rs Per Week: 0 Schedule Details/Additional Information: M-F 8-430 PRN Pay Range: $21 ...

Advocate Aurora Health

Payor Specialist

Charlotte, NC · On-site

$21.85 - $32.80/hr

Department: 11972 Regional Non Enterprise Corporate - Resource Center Status: Part time Benefits Eligible: No Hou rs Per Week: 0 Schedule Details/Additional Information: M-F 8-430 PRN Pay Range: $21 ...

Urban Family Dental

Dental Office Manager

Charlotte, NC · On-site

$25.25 - $33/hr

Oversee insurance verification, billing, and collections * Maintain knowledge of dental insurance policies and procedures * Work with North Carolina Medicaid claims, eligibility, and compliance

Urban Family Dental

Dental Office Manager

Charlotte, NC · On-site

$25.25 - $33/hr

Oversee insurance verification, billing, and collections * Maintain knowledge of dental insurance policies and procedures * Work with North Carolina Medicaid claims, eligibility, and compliance

Amity Dentistry

Be Seen First

Front Desk / Patient Coordinator

Charlotte, NC · On-site

$14 - $30/hr

You'll handle everything from phone calls and scheduling to insurance verification and billing support--all while helping create a positive experience for every patient. What We're Looking For: * 2+ ...

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All JobsInsurance Verification JobsInsurance Verification Jobs in Concord, NC

Insurance Verification information

See Concord, NC salary details

$11

$17

$24

How much do insurance verification jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for insurance verification in Concord, NC is $17.57, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $18.80 per hour, depending on experience, location, and employer.

What is an insurance verification specialist?

Insurance verification jobs focus on researching and verifying patient insurance coverage in a healthcare clinic or facility. Your duties in this field may include working to determine coverage eligibility during the admissions process at a hospital or clinic. In some positions, an insurance verification expert helps a patient understand their benefits and their level of coverage so that they can make decisions about their medical treatments. You need to inquire frequently with insurance companies to find the details of a patient’s current insurance contract and provide details for their claim.

What does an insurance verification specialist do?

An Insurance Verification Specialist is responsible for confirming patients' insurance coverage and benefits before medical services are provided. They communicate with insurance companies to verify patient eligibility, coverage details, co-payments, deductibles, and pre-authorization requirements. This ensures that both the healthcare provider and patient understand the financial responsibilities, which helps prevent billing issues and claim denials. The role involves attention to detail, strong communication skills, and knowledge of insurance policies and healthcare billing procedures.

What are the key skills and qualifications needed to thrive as an insurance verification specialist, and why are they important?

To thrive as an Insurance Verification Specialist, you need a solid understanding of healthcare insurance policies, medical terminology, and patient billing processes, often supported by a high school diploma or associate degree. Familiarity with electronic health record (EHR) systems, insurance portals, and billing software is typically required. Attention to detail, strong communication, and problem-solving skills help you efficiently resolve coverage issues and collaborate with patients or providers. These abilities are crucial for ensuring accurate insurance processing, minimizing claim denials, and supporting smooth healthcare operations.

What are some common challenges faced in an insurance verification role, and how can they be managed effectively?

One frequent challenge in insurance verification is dealing with discrepancies between patient information and insurance records, which can delay approvals and billing. Additionally, frequent changes in insurance policies require verification specialists to stay updated and communicate clearly with both patients and providers. Effective management involves attention to detail, strong communication skills, and utilizing electronic verification tools to streamline the process. Regular training and collaboration with billing teams also help address these challenges efficiently.

What is the difference between Insurance Verification vs Medical Billing Specialist?

AspectInsurance VerificationMedical Billing Specialist
Primary RoleVerify patient insurance coverage and benefitsProcess and submit medical claims for reimbursement
Required CredentialsHigh school diploma, knowledge of insurance policiesHigh school diploma, coding certifications often preferred
Work EnvironmentFront-office, healthcare provider officesBilling departments, healthcare facilities
Industry UsageCommonly used in healthcare settings for patient intakeUsed across healthcare providers for claims processing

Insurance Verification focuses on confirming patient insurance details before services, while Medical Billing Specialists handle the claims process afterward. Both roles are essential in healthcare revenue cycle management and often work closely together to ensure smooth patient billing and reimbursement.

How to become an insurance verification specialist?

To become an insurance verification specialist, candidates typically need a high school diploma or equivalent, along with strong attention to detail and knowledge of insurance policies and billing procedures. Relevant skills include proficiency with electronic health records and insurance verification software, and some roles may require prior experience in healthcare or administrative support. Certification is not mandatory but can enhance job prospects and credibility in the field.
More about Insurance Verification jobs

What are the most commonly searched types of Insurance Verification jobs in Concord, NC?

The most popular types of Insurance Verification jobs in Concord, NC are:

What are popular job titles related to Insurance Verification jobs in Concord, NC?

For Insurance Verification jobs in Concord, NC, the most frequently searched job titles are:

What job categories do people searching Insurance Verification jobs in Concord, NC look for?

The top searched job categories for Insurance Verification jobs in Concord, NC are:

What cities near Concord, NC are hiring for Insurance Verification jobs?

Cities near Concord, NC with the most Insurance Verification job openings:

Insurance Verification jobs near you
Infographic showing various Insurance Verification job openings in Concord, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 46% In-person, and 54% Remote job distribution, with an average salary of $36,554 per year, or $17.6 per hour.

Client Support Representative

Aston Carter

Charlotte, NC • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Aston Carter is hiring for Patient Access and Prior Authorization Specialists!
Job Description
This role serves as a next-generation contact center position in the healthcare field, acting as the human-in-the-loop between AI-led conversations and traditional insurance verification. You will monitor and guide AI-driven calls between healthcare representatives and insurance agents, step in when human interaction is required, and ensure that all insurance verification and prior authorization details are accurately documented. By supporting and training the AI system through real-time interactions, you help streamline access, adherence, and affordability for patients across the healthcare reimbursement landscape.
Responsibilities
  • Monitor AI-led agent-to-agent conversations between healthcare representatives and insurance agents to ensure accuracy and continuity.
  • Guide AI interactions by selecting appropriate prompts, responses, questions, and next steps during live calls.
  • Take over calls when the AI cannot respond to an agent's question, when an agent prefers to speak with a human, or when a carrier or contract requires human interaction.
  • Review notes from existing conversations and quickly pick up where another specialist or the AI left off to maintain a seamless experience.
  • Conduct insurance verification by confirming eligibility, benefits, and coverage details with insurance agents.
  • Gather and document prior authorization information and perform related follow-up activities as needed.
  • Capture complete and accurate information before concluding each call or interaction.
  • Maintain detailed notes during and after conversations, ensuring all insurance verification and authorization information is properly recorded.
  • Update internal systems with all relevant details from each interaction and verify that information is complete and accurate before closing out the case.
  • Manage both outbound and inbound call workflows while consistently maintaining quality, accuracy, and professionalism.
  • Use AI tools, multiple computer systems, and screens simultaneously to support efficient call handling and documentation.
  • Follow established processes, scripts, and workflows while remaining solution-oriented and focused on resolving issues.
  • Collaborate with AI-driven technology by providing clear, accurate inputs that help improve system performance over time.
  • Demonstrate strong listening, comprehension, and communication skills to build rapport with insurance agents and other stakeholders.
  • Absorb information quickly from previous notes, understand the status of ongoing interactions, and continue conversations without missing critical details.
  • Continuously adapt to new technology, workflows, and process improvements to enhance patient access and coordination of care.

Essential Skills
  • High School Diploma or GED.
  • Basic computer proficiency and the ability to learn new systems and tools.
  • Proven data entry and documentation skills with strong attention to detail.
  • Experience navigating multiple systems and screens simultaneously.
  • Customer service experience (at least 6 months) in a call center, customer support, or similar environment.
  • Strong listening, comprehension, and verbal communication skills.
  • Ability to provide a high level of customer service and professionalism in all interactions.
  • Solution-oriented mindset with the ability to resolve issues and follow through.
  • Ability to work independently while following directions and established processes.
  • Capability to quickly absorb information from previous notes and continue conversations seamlessly.
  • Coachable and adaptable to new technology, AI tools, and evolving workflows.
  • Experience with call center operations, call monitoring, and call support.
  • Proficiency in data entry management and administrative support tasks.
  • Comfort working in healthcare-related environments, including insurance verification and prior authorization support.
  • Familiarity with Microsoft Office or similar productivity tools.

Additional Skills & Qualifications
  • Experience in healthcare administration or customer service, such as Healthcare Receptionist, Medical Office Assistant, Healthcare Call Center Representative, Patient Access Representative, Pharmacy Technician or Support, Medical Administrative Assistant, Healthcare Internship, or recent college graduate experience.
  • Experience in customer care, client services, or client support roles.
  • Front desk or administrative support experience in a healthcare or insurance setting.
  • Exposure to process improvement initiatives within call centers or administrative environments.
  • Understanding of healthcare insurance verification, benefits, eligibility, and prior authorization processes.
  • Ability to manage both inbound and outbound call workflows while maintaining accuracy and quality.
  • Comfort working alongside AI-driven technology and contributing to its continuous improvement.
  • Strong organizational skills and the ability to manage detailed documentation across multiple systems.

Work Environment
This is a remote position based in the United States. Candidates must reside in one of the following states: Florida, North Carolina, Texas, Utah, South Carolina, Wisconsin, Georgia, Indiana, or Delaware.
Job Type & Location
This is a Contract to Hire position based out of Charlotte, NC.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Aug 19, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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About Aston Carter

Sourced by ZipRecruiter

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MA, US

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