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Insurance Verification Billing Call Center Jobs

E-Solutions

Call Center Team Lead

Augusta, GA · On-site

Lead, mentor, and coach Insurance Verification, Call Center Location: Augusta, GA 100% Onsite Job Type: Longterm Contract Insurance Tracking is responsible for guiding a team of Insurance ...

E-Solutions

Call Center Team Lead

Augusta, GA · On-site

Lead, mentor, and coach Insurance Verification, Call Center Location: Augusta, GA 100% Onsite Job Type: Longterm Contract Insurance Tracking is responsible for guiding a team of Insurance ...

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How much do insurance verification billing call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for insurance verification billing call center in the United States is $18.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

What are popular job titles related to Insurance Verification Billing Call Center jobs?

For Insurance Verification Billing Call Center jobs, the most frequently searched job titles are:

Infographic showing various Insurance Verification Billing Call Center job openings in the United States as of June 2026, with employment types broken down into 22% Full Time, 77% Part Time, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,247 per year, or $18.9 per hour.

Call Center Team Lead

E-Solutions

Augusta, GA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Call Center Team Lead

Skills: Lead, mentor, and coach Insurance Verification, Call Center

Location: Augusta, GA 100% Onsite

Job Type: Longterm Contract

Insurance Tracking is responsible for guiding a team of Insurance Verification Specialists to ensure accurate, timely, and efficient processing of insurance documents.

This role oversees daily operational workflows, supports call queue management, and maintains strong client and internal relationships.

The ideal candidate demonstrates excellent leadership, communication, and problem-solving skills, with the ability to thrive in a fast-paced, service driven environment.

Key Responsibilities:

Leadership & Team Management.

Lead, mentor, and coach Insurance Verification Specialists to meet performance goals and maintain high-quality work output.

Provide side-by-side coaching, performance feedback, and ongoing development to support employee growth.

Assist team members with escalated calls, offering guidance and ensuring timely and accurate resolution.

Support a positive team culture that emphasizes accountability, professionalism, and teamwork.

Oversee daily workflows and actively manage call queues to ensure service-level requirements are met.

Reallocate resources strategically during peak call volumes, backlog situations, or staffing shortages.

Make call queues by taking calls when call volumes are backed up or when additional coverage is required.

Monitor team adherence to standard operating procedures, productivity expectations, and quality standards.

Assist leadership in preparing reports, tracking key performance indicators (KPIs), and presenting performance updates.

Maintain professional working relationships with internal departments, agents, carriers, and lender clients.

Participate in client meetings, calibration sessions, or operational discussions to support business needs and ensure alignment.

Communicate updates, process changes, and operational impacts to leadership and partners as needed. Systems, Tools & Administrative Support.

Ensure team proficiency with insurance verification systems, online portals, and call center tools.

Utilize Microsoft Office Suite, including Excel, Word, Outlook, and Teams.

To track productivity, create reports, and communicate effectively.

Support process improvements and contribute to operational enhancements that drive efficiency and accuracy.

Previous experience in insurance verification.

Apply