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Insurance Verification Associate Jobs in Maryland

NP On Call MD

Mental Health Front Desk

Baltimore, MD · On-site

$21 - $24/hr

This role is central to patient access, scheduling, and the accurate verification of insurance ... Required Qualifications * High school diploma or equivalent (Associate's degree preferred)

MedStar Health

Office Assistant II

Baltimore, MD · On-site

$35K - $43K/yr

Performs insurance verification to ensure accuracy of clean claim(s) submission. Coordinates ... Directs guides and mentors associates to carry out tasks created by administrative leadership and ...

MedStar Health

Office Assistant II

Baltimore, MD · On-site

$35K - $43K/yr

Performs insurance verification to ensure accuracy of clean claim(s) submission. Coordinates ... Directs guides and mentors associates to carry out tasks created by administrative leadership and ...

Summit BHC

$36K - $41K/yr

Performs insurance benefit verifications, disseminating the information gathered to patients, their ... In some states, may also be a registered nurse, in which case, an associate's or bachelor's degree ...

MedStar Health

Access Specialist

Baltimore, MD · On-site

Performs insurance verification to ensure accuracy of clean claim(s) submission. * Insurance ... Directs guides and mentors associates to carry out tasks created by administrative leadership.

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Insurance Verification Associate information

What does an insurance verification associate do?

An Insurance Verification Associate is responsible for confirming a patient's insurance coverage and benefits before medical services are provided. Their tasks include contacting insurance companies, verifying policy details, determining coverage limits, and ensuring that procedures are authorized. This role helps prevent billing issues and ensures that patients and providers understand what costs will be covered. Insurance Verification Associates play a crucial part in the healthcare revenue cycle by reducing claim denials and improving the patient experience.

What are some common challenges faced by insurance verification associates, and how can they be overcome?

Insurance Verification Associates often encounter challenges such as navigating complex insurance policies, handling discrepancies in patient information, and managing high call volumes with insurance companies. To overcome these, associates should develop strong attention to detail, effective communication skills, and proficiency with insurance databases and electronic health record systems. Staying organized and keeping up-to-date with insurance policy changes also helps ensure accurate and timely verification, which ultimately supports smooth patient billing and care processes.

What are the key skills and qualifications needed to thrive as an insurance verification associate, and why are they important?

To thrive as an Insurance Verification Associate, you need strong attention to detail, knowledge of insurance policies and procedures, and typically a high school diploma or equivalent. Familiarity with insurance verification software, electronic health records (EHR) systems, and claims management tools is highly valuable. Excellent communication, problem-solving skills, and the ability to handle confidential information with discretion set top performers apart. These skills ensure accurate processing of patient insurance information, minimize billing errors, and support timely reimbursement for healthcare services.

What is the difference between Insurance Verification Associate vs Medical Billing Specialist?

AspectInsurance Verification AssociateMedical Billing Specialist
Primary RoleVerify patient insurance coverage and benefits before servicesProcess and submit medical claims for reimbursement
CredentialsHigh school diploma or equivalent; certifications like Certified Medical Administrative Assistant (CMAA) are commonHigh school diploma; certifications like Certified Professional Biller (CPB) are common
Work EnvironmentHealthcare offices, hospitals, clinicsMedical offices, billing companies, healthcare facilities
Industry UsageUsed across healthcare providers to ensure insurance coverageUsed to handle claims processing and reimbursement

The Insurance Verification Associate focuses on confirming patient insurance details to ensure coverage before treatment, while the Medical Billing Specialist handles the claims process for reimbursement. Both roles require similar certifications and work in healthcare settings, but their core responsibilities differ in the patient verification versus billing process.

What are the most commonly searched types of Insurance Verification jobs in Maryland?

The most popular types of Insurance Verification jobs in Maryland are:

What are popular job titles related to Insurance Verification Associate jobs in Maryland?

For Insurance Verification Associate jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Insurance Verification Associate jobs in Maryland look for?

The top searched job categories for Insurance Verification Associate jobs in Maryland are:

What cities in Maryland are hiring for Insurance Verification Associate jobs?

Cities in Maryland with the most Insurance Verification Associate job openings:

Insurance Verification Associate jobs near you
Infographic showing various Insurance Verification Associate job openings in Maryland as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Mental Health Front Desk

NP On Call MD

Baltimore, MD • On-site

$21 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Key responsibilities

  • Greet and assist patients and callers professionally, maintaining a calm and supportive presence.

  • Verify patient eligibility and benefits for Medicaid, Medicare, and commercial payers prior to appointments.

  • Schedule, confirm, and reschedule appointments, manage provider calendars, and coordinate mobile-visit logistics.

Job description

Job Title: Mental Health Front Desk
Department: Administrative / Patient Access
Employment Type: Full-Time
Location: Baltimore, Maryland. On-Site
Reports To: Medical Director
Compensation: $21-$24/hr, commensurate with experience
Job Description
Nurse Practitioner On Call LLC provides psychiatric and mental health services across Maryland. We are seeking a detail-oriented Front Desk to serve as the first point of contact for patients and referral sources. This role is central to patient access, scheduling, and the accurate verification of insurance benefits. The ideal candidate brings behavioral health intake experience and a strong working knowledge of Medicaid, Medicare, and commercial insurance verification.
Key Responsibilities
  • Greet and assist patients and callers professionally, in person and by phone, maintaining a calm and supportive presence appropriate to a behavioral health setting.
  • Verify patient eligibility and benefits for Medicaid, Medicare, and commercial payers prior to appointments.
  • Confirm behavioral health coverage details, including copays, deductibles, coinsurance, prior authorization requirements, visit limits, and telehealth/mobile-service coverage.
  • Obtain and document prior authorizations and referrals as required by each payer.
  • Schedule, confirm, and reschedule appointments; manage provider calendars and coordinate mobile-visit logistics.
  • Collect, verify, and accurately enter demographic and insurance information into the practice management/EHR system.
  • Communicate patient financial responsibility clearly and collect copays and balances at time of service.
  • Maintain strict HIPAA compliance and patient confidentiality at all times.
  • Coordinate with billing staff to resolve eligibility discrepancies and reduce claim denials.
  • Support referral intake from hospitals, primary care providers, and community partners.

Required Qualifications
  • High school diploma or equivalent (Associate's degree preferred).
  • Minimum 2 years of front desk/patient access experience in a healthcare setting; behavioral health or psychiatric experience strongly preferred.
  • Demonstrated knowledge of insurance verification for Medicaid, Medicare, and commercial insurance plans.
  • Familiarity with Maryland Medicaid managed care organizations and behavioral health benefit structures.
  • Working knowledge of prior authorization and referral processes.
  • Proficiency with EHR/practice management systems and standard office software.
  • Strong communication, organization, and multitasking skills.
  • Demonstrated discretion and professionalism handling sensitive patient information (HIPAA).

Preferred Qualifications
  • Prior experience in a mental health or psychiatric practice.
  • Experience with telehealth or mobile-service scheduling.
  • Bilingual (Spanish or other) a plus.
  • Familiarity with eligibility portals (e.g., Carelon, Availity, Novitasphere, NaviNet).

Work Environment & Physical Requirements
  • Office-based role with prolonged periods of sitting and computer/phone use.
  • Fast-paced environment requiring frequent multitasking and interaction with patients in varying emotional states.

Equal Employment Opportunity
Nurse Practitioner On Call LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Benefits:
Medical, Dental and vision
PTO
7 Paid Holidays
20% off Wellness services
401K with 3% employer matching (after 1 year)

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