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Insurance Retention Agent Jobs in Greer, SC (NOW HIRING)

Canal Insurance

Express Underwriter

Greenville, SC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Canal Insurance Company specializes in insurance for commercial trucking and specialty ... Maintain agent relationships through superior customer service, effective communication, and agency ...

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All JobsInsurance Retention Agent JobsInsurance Retention Agent Jobs in Greer, SC

Insurance Retention Agent information

See Greer, SC salary details

$24K

$62.5K

$116.8K

How much do insurance retention agent jobs pay per year?

As of Aug 17, 2026, the average yearly pay for insurance retention agent in Greer, SC is $62,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $74,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance retention agent?

To thrive as an Insurance Retention Agent, you need strong knowledge of insurance products, policy terms, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with CRM software, policy management systems, and call center platforms is typically required. Excellent communication, problem-solving, and negotiation skills help you build rapport and address client concerns effectively. These abilities are essential for maintaining customer satisfaction, reducing policy cancellations, and driving business growth.

What is the difference between Insurance Retention Agent vs Insurance Customer Service Representative?

AspectInsurance Retention AgentInsurance Customer Service Representative
CredentialsLicensing may be required; sales and retention trainingGenerally customer service training; licensing varies
Work EnvironmentCall centers, insurance offices, remoteCall centers, insurance offices, remote
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies, brokers
Primary FocusRetaining existing clients, upselling policiesHandling inquiries, providing policy info, resolving issues

While both roles involve communication with clients, Insurance Retention Agents focus on maintaining client relationships and reducing policy cancellations, often involving sales skills. Insurance Customer Service Representatives primarily address client questions and support needs. The roles overlap in work environment and credentials but differ in primary responsibilities.

What are some common challenges insurance retention agents face, and how can they overcome them?

Insurance Retention Agents often encounter challenges such as handling dissatisfied clients, addressing concerns about policy costs, and competing with offers from other companies. To overcome these challenges, agents should focus on building strong relationships with clients, actively listening to their needs, and demonstrating the unique value of their company's products. Additionally, staying well-versed in policy details and industry trends empowers agents to provide tailored solutions and improve retention rates.

What is an insurance retention agent?

Insurance Retention Agents are professionals who work for insurance companies or agencies with the primary goal of retaining existing clients. They reach out to policyholders whose policies are up for renewal or at risk of cancellation, addressing concerns, answering questions, and offering solutions to keep their business. Their responsibilities often include explaining policy benefits, handling customer complaints, and sometimes negotiating discounts or policy adjustments. By maintaining strong client relationships, they help reduce customer churn and support the company’s long-term growth.

What are popular job titles related to Insurance Retention Agent jobs in Greer, SC?

For Insurance Retention Agent jobs in Greer, SC, the most frequently searched job titles are:

What job categories do people searching Insurance Retention Agent jobs in Greer, SC look for?

The top searched job categories for Insurance Retention Agent jobs in Greer, SC are:

Insurance Retention Agent jobs near you
Infographic showing various Insurance Retention Agent job openings in Greer, SC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $62,518 per year, or $30.1 per hour.

Account Manager - State Farm Agent Team Member

Davis Griffin - State Farm Agent

Lyman, SC • On-site

$55K - $75K/yr

Full-time

Retirement, PTO

Re-posted 16 days ago

Job description

Benefits:
  • License reimbursement
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
I opened my agency in 2017 and currently lead a team of six. After graduating college, I immediately began my career with State Farm and eventually had the opportunity to take over the office. That experience gave me a strong appreciation for team development, customer relationships, and building a long-term career in the industry.
I’m a graduate of Clemson University with a B.S. in Financial Management. I have three children and enjoy spending time with family, attending Clemson football games, and being involved in youth sports activities with my kids. I stay active in the community through the Spartanburg County Chamber of Commerce, involvement with my local church, and supporting local businesses whenever possible.
Our agency offers involvement in the Aspirant program, a 401(k), PTO, and professional development opportunities. We’re committed to helping team members continue growing and building successful long-term careers.
Our office culture is collaborative, supportive, and focused on achieving goals together. We have a long-tenured team that works hard, supports one another, and values strong relationships both inside and outside the office. I’m looking for someone who is motivated, team-oriented, and driven to succeed long term. If you’re looking for a positive environment where you can grow and be part of a strong team, this could be a great fit for you.
ROLE DESCRIPTION:
As Account Manager - State Farm Agent Team Member for Davis Griffin - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
  • Develop and maintain customer relationships to drive retention and growth.
  • Conduct policy reviews and provide recommendations to customers.
  • Oversee the resolution of complex customer issues.
  • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.
QUALIFICATIONS:
  • Experience in insurance sales or account management preferred.
  • Leadership and interpersonal skills.
  • Proven track record of meeting sales targets.
  • Willingness to engage in sales conversations.