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Insurance Resolution Specialist Jobs (NOW HIRING)

Access Dubuque

Order Resolution Specialist

Dubuque, IA · On-site

Order Resolution Specialist Crescent Electric Supply Co 1 Positions ID: R7413 Posted On 05/15/2026 ... Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care ...

Imperial PFS

Account Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Overview The Account Resolution Specialist is responsible for managing delinquent premium finance ... This role works closely with attorneys, collection agencies, insurance carriers, and insureds to ...

Rausch Sturm

Debt Resolution Specialist

Brookfield, WI · On-site

$16/hr

If so, we invite you to consider a career with us as a Debt Resolution Specialist - a role designed ... Disability & Life Insurance * Paid Time Off & Paid Training * Employee Assistance Program

Imperial PFS

Account Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Overview The Account Resolution Specialist is responsible for managing delinquent premium finance ... This role works closely with attorneys, collection agencies, insurance carriers, and insureds to ...

Select Medical

Claims Resolution Specialist

Camp Hill, PA · On-site

$18.50/hr

Overview Claims Resolution Specialist Starting at $18.50 per hour ON-SITE Do you enjoy puzzles and ... Our dynamic team has the responsibility of resolving outstanding insurance claims so that our ...

Imperial PFS

Client Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Overview The Client Resolution Specialist is responsible for managing delinquent premium finance ... This role works closely with attorneys, collection agencies, insurance carriers, and insureds to ...

Access Dubuque

Order Resolution Specialist

Dubuque, IA · On-site

Order Resolution Specialist Crescent Electric Supply Co 1 Positions ID: R7413 Posted On 05/15/2026 ... Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care ...

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Insurance Resolution Specialist information

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$13

$28

$55

How much do insurance resolution specialist jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for insurance resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Resolution Specialist, and why are they important?

To thrive as an Insurance Resolution Specialist, you need strong analytical skills, attention to detail, and a solid understanding of insurance policies and claim procedures, often supported by experience in healthcare billing or insurance. Familiarity with claims management software, electronic health record (EHR) systems, and knowledge of medical coding (such as ICD-10 and CPT) are typically required. Excellent communication, problem-solving abilities, and persistence help professionals navigate disputes and collaborate with insurance companies and healthcare providers. These skills are crucial for efficiently resolving claim issues, minimizing denials, and ensuring timely reimbursement for services rendered.

What are some common challenges faced by Insurance Resolution Specialists, and how are they typically addressed?

Insurance Resolution Specialists often encounter challenges such as navigating complex policy details, managing high volumes of claim disputes, and communicating with multiple stakeholders including clients, insurance carriers, and healthcare providers. These challenges are typically addressed by developing strong analytical and problem-solving skills, maintaining meticulous documentation, and fostering effective communication. Many teams also use specialized case management software and regular training sessions to stay updated on industry regulations and best practices, which supports efficient resolution of claims and enhances job performance.

What does an Insurance Resolution Specialist do?

An Insurance Resolution Specialist is responsible for handling and resolving issues related to insurance claims. They investigate discrepancies, communicate with insurance companies, and ensure claims are processed accurately and in a timely manner. Their role involves reviewing claim denials, appealing decisions, and working closely with patients, healthcare providers, and insurers to resolve billing or payment issues. Ultimately, they help ensure that claims are paid correctly and that any problems are addressed efficiently.

What is the difference between Insurance Resolution Specialist vs Claims Adjuster?

AspectInsurance Resolution SpecialistClaims Adjuster
Required CredentialsHigh school diploma or equivalent; certifications like CPCU or ARM beneficialHigh school diploma or equivalent; licensing may be required depending on state
Work EnvironmentOffice settings, customer service interactions, claims processingField work and office settings, investigating claims
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Common Search & ComparisonInsurance Resolution Specialist vs Claims Adjuster

The main difference is that Insurance Resolution Specialists focus on resolving customer issues and managing claims through communication and documentation, often working in customer service roles. Claims Adjusters investigate and evaluate claims, sometimes in the field, to determine coverage and settlement. Both roles require knowledge of insurance policies, but their daily tasks and work environments differ slightly.

More about Insurance Resolution Specialist jobs
What job categories do people searching Insurance Resolution Specialist jobs look for? The top searched job categories for Insurance Resolution Specialist jobs are:
Insurance Resolution Specialist jobs near you
Infographic showing various Insurance Resolution Specialist job openings in the United States as of May 2026, with employment types broken down into 3% Locum Tenens, 5% As Needed, 77% Full Time, 11% Part Time, 2% Temporary, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Client Resolution Specialist

Client Resolution Specialist

Imperial PFS

Jersey City, NJ

$58K - $77K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Imperial PFS is hiring a full-time Client Resolution Specialist to join our expanding team!

The hours for this position are Monday-Friday 8:30 AM - 5:30 PM on site at our Jersey City, NJ office location.

Overview

The Client Resolution Specialist is responsible for managing delinquent premium finance accounts and supporting the recovery of outstanding balances through internal efforts and external partners. This role works closely with attorneys, collection agencies, insurance carriers, and insureds to resolve accounts in a timely and professional manner.

Key Responsibilities

  • Account Recovery Management:
    • Manage a portfolio of delinquent accounts and drive resolution through appropriate recovery strategies
    • Monitor account activity and determine next steps to support timely collection outcomes
  • Litigation & Partner Coordination:
    • Coordinate with external attorneys and collection agencies on recovery efforts
    • Provide documentation, direction, and support throughout the recovery process
  • Payment & Resolution Support:
    • Assist with payment arrangements and settlement discussions within established guidelines
    • Process payments and maintain accurate account records
  • Communication & Correspondence:
    • Draft and issue demand letters and other account-related communications
    • Respond to inquiries from insureds, agents, and other stakeholders
  • Documentation & Compliance:
    • Maintain accurate account documentation and activity tracking
    • Ensure adherence to company policies and regulatory requirements

Required Qualifications

  • High School diploma or equivalent
  • 3+ years of work experience, preferably in any of the following: collections, customer service, or a related field
  • Excellent verbal and written communication skills
  • Experience multitasking and working independently in a fast-paced environment
  • Experience working on tasks with a high level of accuracy and detail
  • Experience building and maintaining positive relationships with teams and external partners

Preferred Qualifications

  • Associates/Bachelor's Degree preferred

About Us

You’re legendary. We’re hiring. Let’s talk!

Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.

Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.”

How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry.

For Our Associates:

  • At the office: Based on your location, we offer parking and commuter benefits programs to help make your commute a little easier.
  • Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
  • Staying healthy: Our wellness program, WellWorks, combined with our Employee Assistance Program (for when you need confidential support), help you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to support your health and fitness goals by providing gym membership subsidies.
  • Preparing for your future: Imperial PFS offers a 401(k) with a company match
  • Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
  • Peace of mind: Our insurance benefits include medical, prescription, dental, voluntary vision, voluntary life/dependent life, group term life, and AD&D.
  • Time to recharge: We offer paid time off, including vacation and sick time, along with paid holidays, in accordance with company policy and applicable laws.

The salary range for this position is $58,000 to $77,000. If an offer is made, the pay rate determinations will take into account relevant market data and the applicant’s prior experience, education and other qualifications directly related to the position to ensure internal equity.

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