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Insurance Resolution Specialist Jobs (NOW HIRING)

Ameriprise Financial

Resolution Specialist

Minneapolis, MN · On-site

$50K - $69K/yr

... manager and an insurer. Our unwavering focus on our clients and strong financial foundation ... Take ownership, provide resolution, and determine appropriate course of action, while ensuring the ...

Ag

Customer Resolution Specialist

Atlanta, GA · Hybrid

Our Customer Resolution Specialist (CRS) are responsible for responding to customer inquiries and ... Health insurance, well-being programs HOW YOU WILL CONTRIBUTE TO THE TEAM Primary Responsibilities ...

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialist *This position is hybrid remote and will require work onsite at our ... insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition ...

Imperial PFS

Client Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Overview The Client Resolution Specialist is responsible for managing delinquent premium finance ... This role works closely with attorneys, collection agencies, insurance carriers, and insureds to ...

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialist *This position is hybrid remote and will require work onsite at our ... insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition ...

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How much do insurance resolution specialist jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for insurance resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Resolution Specialist, and why are they important?

To thrive as an Insurance Resolution Specialist, you need strong analytical skills, attention to detail, and a solid understanding of insurance policies and claim procedures, often supported by experience in healthcare billing or insurance. Familiarity with claims management software, electronic health record (EHR) systems, and knowledge of medical coding (such as ICD-10 and CPT) are typically required. Excellent communication, problem-solving abilities, and persistence help professionals navigate disputes and collaborate with insurance companies and healthcare providers. These skills are crucial for efficiently resolving claim issues, minimizing denials, and ensuring timely reimbursement for services rendered.

What are some common challenges faced by Insurance Resolution Specialists, and how are they typically addressed?

Insurance Resolution Specialists often encounter challenges such as navigating complex policy details, managing high volumes of claim disputes, and communicating with multiple stakeholders including clients, insurance carriers, and healthcare providers. These challenges are typically addressed by developing strong analytical and problem-solving skills, maintaining meticulous documentation, and fostering effective communication. Many teams also use specialized case management software and regular training sessions to stay updated on industry regulations and best practices, which supports efficient resolution of claims and enhances job performance.

What does an Insurance Resolution Specialist do?

An Insurance Resolution Specialist is responsible for handling and resolving issues related to insurance claims. They investigate discrepancies, communicate with insurance companies, and ensure claims are processed accurately and in a timely manner. Their role involves reviewing claim denials, appealing decisions, and working closely with patients, healthcare providers, and insurers to resolve billing or payment issues. Ultimately, they help ensure that claims are paid correctly and that any problems are addressed efficiently.

What is the difference between Insurance Resolution Specialist vs Claims Adjuster?

AspectInsurance Resolution SpecialistClaims Adjuster
Required CredentialsHigh school diploma or equivalent; certifications like CPCU or ARM beneficialHigh school diploma or equivalent; licensing may be required depending on state
Work EnvironmentOffice settings, customer service interactions, claims processingField work and office settings, investigating claims
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Common Search & ComparisonInsurance Resolution Specialist vs Claims Adjuster

The main difference is that Insurance Resolution Specialists focus on resolving customer issues and managing claims through communication and documentation, often working in customer service roles. Claims Adjusters investigate and evaluate claims, sometimes in the field, to determine coverage and settlement. Both roles require knowledge of insurance policies, but their daily tasks and work environments differ slightly.

More about Insurance Resolution Specialist jobs
What job categories do people searching Insurance Resolution Specialist jobs look for? The top searched job categories for Insurance Resolution Specialist jobs are:
Insurance Resolution Specialist jobs near you
Infographic showing various Insurance Resolution Specialist job openings in the United States as of May 2026, with employment types broken down into 3% Locum Tenens, 5% As Needed, 77% Full Time, 11% Part Time, 2% Temporary, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Resolution Specialist

Resolution Specialist

Ameriprise Financial

Minneapolis, MN • On-site

$50K - $69K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 5 days ago

Ameriprise rating

8.1

Company rating: 8.1 out of 10

Based on 116 frontline employees who took The Breakroom Quiz

58th of 138 rated financial services

Job description

About Our Company
We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Job Description
Support and enhance the advisor and client experience by providing immediate, specialized operational support, as it relates to brokerage platforms, products, and services. Provide personalized support to our business partners and advisors on complex brokerage activities, consultation and issue resolution, and serve as a central point of contact for escalated advisor issues. Provide timely and accurate follow-through to advisors and field staff, while ensuring the appropriate closure on all outstanding activities, issues, or concerns
Key Responsibilities
  • Serve as a central point of contact for escalated complex issues requiring tier 2 service support, including requests to expedite and requests for exceptions. Take ownership, provide resolution, and determine appropriate course of action, while ensuring the issues are being resolved timely, accurately, and within regulatory and business controls. Act as a subject matter expert to assist advisors, staff, and corporate business partners to resolve escalations and complex requests.
  • Identify and raise awareness to trends and issues. Contribute to creating and enhancing documentation. Identify process improvements and submit Lean ideas.
  • Develop, sustain, and maximize relationships with advisors, staff, and Service and Operations business partners.

Required Qualifications
  • Education: High School or GED
  • Experience: 3-5 years of relevant experience.
  • Excellent customer service skills, including the ability to explain complex policies or concepts in a straightforward, easy to understand manner.
  • Ability to research and solve problems and ask the right questions to understand underlying issues and identify root cause.
  • Self starter with the ability to manage multiple priorities in a fast-paced environment.
  • Strong written and spoken communication skills.
  • Ability to collaborate with business partners across the organization.

Preferred Qualifications
  • Previous experience within brokerage industry.

Visa Sponsorship
Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).
In-Office Collaboration
We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders - clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.
Base Pay Salary
The estimated base salary for this role is $50,800-$69,900 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Non-Exempt
Job Family Group
Client Service
Line of Business
SERVD Service Delivery
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

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About Ameriprise

Sourced by ZipRecruiter

At Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.

Industry

Funds, trusts and financial programs

Company size

5,001 - 10,000 Employees

Headquarters location

Minneapolis, MN, US

Year founded

1894

Social media

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