Description:
Job Description
Job Title: Prior Authorizations Specialist
Reports To: Financial Services Manager
FLSA Status: Non-Exempt
Job Summary: The Prior Authorizations Specialist is responsible for obtaining and managing insurance prior authorizations to ensure timely patient access to medically necessary retina services. This role works closely with providers, clinical staff, patients, and insurance carriers to verify coverage, secure authorizations, and maintain accurate documentation while ensuring compliance with payer requirements and regulatory guidelines. The ideal candidate is detail-oriented, proactive, and solutions-focused, with strong organizational skills and the ability to prioritize multiple requests in a fast-paced healthcare environment. Success in this role requires excellent communication, a commitment to quality and productivity, and the ability to work collaboratively to support exceptional patient care and positive financial outcomes for the practice.
Major Responsibilities
Position: Insurance Prior Authorizations Specialist
Department: Financial Services
Reports to: Financial Services Manager
Job Type: Full-Time, On-Site. Non-Exempt, Monday - Friday.
Responsibilities:
- Review and monitor patient schedules in a timely manner as assigned by department lead, identifying patient procedures/treatments that require prior authorization.
- Enters, verifies and updates demographic, insurance and pre-authorization information to ensure proper claims adjudication.
- Answer patient and clinical staff questions regarding insurance coverage and pre-authorizations.
- Follows all internal processes and procedures; follows all regulations and guidelines set by Medicare, state programs and PPO/HMO plans.
- Determine when documentation does not meet medical policy guidelines and coordinate appropriate follow up by clinical staff members that aid in the prior authorization process.
- Prioritizes incoming authorization requests according to urgency and necessity.
- Understands prior authorization(s) that are necessary for any services that are rendered to patients at Sound Retina.
- Initiates the steps necessary to obtain prior authorizations from insurance companies and performs appropriate follow up to meet all deadlines and prevent prior authorization denials.
- Clearly document in practice management system all communications and contacts with payers, providers and personnel in standardized documentation requirements, including proper format.
- Maintain detailed filing and archiving of prior authorizations to support post-claim denial workflows.
- Stays informed, updated and researches information regarding insurance criteria for prior authorizations.
- Update and maintain prior authorization tools.
- Growing knowledge of HCPCs, CPT procedure codes and ICD-10 diagnosis updates.
- Maintain daily productivity goals in completing a set number of accounts while also meeting quality standards as determined by leadership.
- Ability to maintain patient confidentiality and present themselves in a professional manner.
- Ensures compliance with State and Federal Laws & Regulations for Managed Care and other Third-Party Payors.
- Provides general assistance when needed to patients, vendors, co-workers, etc.
- Performs other duties as directed by the Billing Department Lead.
QUALIFICATIONS
- High School Graduate or GED equivalent required.
- 1+ year experience in insurance authorizations and coordination; ophthalmology and retina preferred.
- 2-3 years previous experience in pre-auth verification; experience with obtaining authorizations, referral coordination and patient services.
- 2-3 years previous experience with insurance eligibility.
- Prior experience working Medicare, Medicaid, other government payers and commercial insurance.
- Effective written and verbal communication skills.
- Ability to multi-task, prioritize needs to meet required timelines.
- Customer service experience required.
- Able to demonstrate independent judgment and initiative appropriately
Job Type: Full-time
Requirements: