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Insurance Operations Jobs in Lake Mary, FL (NOW HIRING)

PDS Health

Operations Manager Trainee

Orlando, FL · On-site

$25.25/hr

In lieu of a valid driver's license and automobile insurance, Operations Manager Trainee must have reliable means of alternate transportation which would allow for required, timely travel to multiple ...

PDS Health

Operations Manager Trainee

Orlando, FL · On-site

In lieu of a valid driver's license and automobile insurance, Operations Manager Trainee must have reliable means of alternate transportation which would allow for required, timely travel to multiple ...

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Insurance Operations information

What is an insurance operations?

An Insurance Operations job involves managing and optimizing the processes that support an insurance company's daily functions. This includes underwriting, claims processing, policy administration, compliance, and customer service. Professionals in this role ensure efficiency, accuracy, and regulatory adherence in handling policies and claims. They may also work on process improvements, technology integration, and risk management to enhance operational performance. Strong analytical, problem-solving, and communication skills are essential for success in this field.

What does an insurance operations do?

Professionals in Insurance Operations are responsible for overseeing policy administration, managing claims processing, ensuring regulatory compliance, and coordinating workflow between underwriters, agents, and clients. Daily tasks can include reviewing insurance applications, updating policy information, reconciling data, generating reports, and resolving operational issues. The role often involves cross-department collaboration to streamline procedures and improve customer service standards. If you enjoy working in a process-driven environment and contributing to team efficiency, Insurance Operations offers a dynamic and rewarding career path.

What are the key skills and qualifications needed to thrive in insurance operations?

To excel in Insurance Operations, you typically need a background in insurance processes, strong analytical abilities, and attention to detail, often supported by a relevant degree or industry certifications such as AINS or CPCU. Familiarity with insurance management systems, claims processing software, and regulatory compliance tools is important. Excellent communication, organizational, and problem-solving skills help individuals collaborate across departments and handle complex tasks. These competencies ensure seamless policy administration, regulatory adherence, and effective service delivery in a dynamic insurance environment.

What job categories do people searching Insurance Operations jobs in Lake Mary, FL look for?

The top searched job categories for Insurance Operations jobs in Lake Mary, FL are:

What cities near Lake Mary, FL are hiring for Insurance Operations jobs?

Cities near Lake Mary, FL with the most Insurance Operations job openings:

Insurance Operations jobs near you

Insurance Operations Leader

Acentria Insurance

Orlando, FL

Full-time

Re-posted yesterday

Acentria Insurance rating

6.9

Company rating: 6.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

260th of 311 rated insurance

Job description

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Operations Leader to their Acentria team.

Job Summary:

The Commercial Lines Operations Leader is responsible for overseeing the operational effectiveness, service delivery, and strategic execution of commercial lines insurance processes. This role ensures alignment with business goals, regulatory compliance, and a high standard of customer and broker satisfaction. The leader will drive continuous improvement, operational efficiency, and team performance across underwriting support, policy servicing, and client onboarding.

Essential Functions:

  •  Operational Leadership:
    Lead day-to-day operations for commercial lines, ensuring timely and accurate processing of policies, endorsements, renewals, and cancellations.
  • Process Optimization:
    Identify and implement process improvements to enhance efficiency, accuracy, and scalability of operations.
  • Team Management:
    Manage and develop a high-performing team, including training, performance management, and career development.
  • Cross-Functional Collaboration:
    Partner with underwriting, claims, IT, compliance, and sales teams to ensure seamless service delivery and operational alignment.
  • Technology & Automation:
    Leverage technology and automation tools to streamline workflows and reduce manual tasks.
  • Compliance & Risk Management:
    Ensure adherence to regulatory requirements, internal controls, and company policies.
  • Reporting & Analytics:
    Monitor KPIs, service levels, and operational metrics to drive data-informed decisions and continuous improvement.
  • Customer Experience:
    Champion a customer-first mindset, ensuring high service standards for brokers, agents, and policyholders.

Competencies & Qualifications: 

  • 7+ years of experience in insurance operations  
  • Proven leadership experience managing teams and driving operational excellence  
  • Strong knowledge of insurance products, systems, and regulatory environment  
  • Excellent communication, analytical, and problem-solving skills  
  • Change management and process improvement expertise

Education & Experience:

  •  Bachelor's degree in Business, Insurance, or related field preferred  
  • Experience with insurance platforms (e.g. Applied Epic)  

What Acentria Insurance employees say

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Hours and flexibility

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