Insurance Operations Jobs in Indianapolis, IN (NOW HIRING)

MHG is continuing to grow and is looking for a driven, relationship-focused Commercial Insurance Producer to support our commercial insurance program across our expanding hospitality portfolio. This role is ideal for someone who understands commercial P&C (property, liability, auto, umbrella, etc.), has experience with middle-market commercial accounts, enjoys working closely with business leaders, and is motivated to both manage existing accounts and help generate new opportunities.
This is a hybrid-style role that combines day-to-day account management with light business development/production. You’ll work closely with property teams and leadership to ensure strong coverage, proactive risk management, and continued growth across a multi-property portfolio.

The Commercial Insurance Producer will:
• Own the day-to-day servicing and stewardship of commercial accounts within MHG’s hospitality portfolio, and
• Help drive new and expanded opportunities through internal partnerships, referrals, and strategic outreach.
This is not a purely transactional service role and not a high-pressure sales-only role. It is a balanced producer position with strong visibility across the organization and opportunity for long-term growth within MHG.

• Be part of a growing, entrepreneurial hospitality company
• Work directly with leadership and key decision-makers
• Opportunity to build and strengthen insurance and risk processes across a multi-property portfolio
• High-visibility role with the ability to make a direct impact
• Long-term growth potential as MHG continues to expand

• Competitive base salary based on experience
• Performance-based incentives (tied to retention, coverage quality, and growth)
• Growth opportunities within MHG
• Paid vacation and flex days
• 401(k) with employer contribution
• Voluntary benefits including:
   o Medical, dental, vision
   o Life insurance
   o Short-term and long-term disability

• Support and manage day-to-day commercial P&C insurance activities across the portfolio
• Prepare and review applications, submissions, and policy documentation
• Coordinate with carriers, brokers, and partners to obtain and evaluate quotes and program options
• Assist with certificates of insurance, endorsements, and renewals
• Maintain accurate and organized records across systems (e.g., agency management or internal tracking tools)
• Partner with property teams to understand operational needs and risk exposures
• Provide proactive recommendations to improve coverage and reduce risk
• Assist with claims coordination and follow-up as needed
• Ensure accuracy, compliance, and timeliness of all documentation
Business Development / Production:
• Support new business opportunities through internal referrals and partnerships
• Identify gaps in coverage and cross-sell/upsell opportunities within the portfolio
• Follow up on quotes and support the close-out/bind process
• Contribute to overall growth initiatives across MHG’s hospitality portfolio

• Active Property & Casualty license
• Experience in commercial lines P&C insurance (preferably middle-market)
• Strong understanding of core commercial coverages and risk management principles
• Highly organized and detail-oriented
• Strong communication skills, both written and verbal
• Ability to manage multiple priorities in a fast-paced environment and work cross-functionally with operations and leadership

• Experience supporting multi-location or hospitality-focused businesses (e.g., hotels, restaurants, real estate)
• Familiarity with agency management systems or similar policy administration tools
• Experience working with carriers, brokers, or MGAs on program design and marketing
• Demonstrated ability to balance account management with light business development/production

This role requires extended periods of computer use, including typing, reviewing documents, and working across multiple systems. The position may involve sitting for long periods of time and maintaining consistent communication via phone and email.

MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. If you are an individual with a disability and need assistance completing the online application, please call 317-356 4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to hr@mhghotelsllc.com. “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.