ZipRecruiter

Log In

1

Insurance Operations Jobs in North Carolina (NOW HIRING)

DAN

Claims Director

Durham, NC · On-site

$130K/yr

Claims WORKSITE: 6 West Colony Place, Durham, NC REPORTS TO: EVP, Insurance Operations OCCUPATIONALSUMMARY: Responsible for the strategic leadership, operational management, and oversight of the ...

DAN

Claims Director

Durham, NC · Hybrid

Claims WORKSITE: 6 West Colony Place, Durham, NC REPORTS TO: EVP, Insurance Operations OCCUPATIONALSUMMARY: Responsible for the strategic leadership, operational management, and oversight of the ...

Divers Alert Network

Claims Director

Durham, NC · On-site

Claims WORKSITE: 6 West Colony Place, Durham, NC REPORTS TO: EVP, Insurance Operations OCCUPATIONAL SUMMARY: Responsible for the strategic leadership, operational management, and oversight of the ...

CYNET SYSTEMS

Pega Program Manager

Charlotte, NC · On-site

$75 - $80/hr

Develop and implement comprehensive risk management plans tailored to mitigate disruptions in Pega deployments within financial services and insurance operations. * Establish and monitor program ...

NCSU

Insurance and Risk Management Manager

Raleigh, NC · On-site

The Insurance operation encompasses the entire university population, operations, programs and real estate property across the state. Wolfpack Perks and Benefits As a Pack member, you belong here ...

previous page

Showing results 41-60

All JobsInsurance Operations JobsInsurance Operations Jobs in North Carolina

Insurance Operations information

What is an insurance operations?

An Insurance Operations job involves managing and optimizing the processes that support an insurance company's daily functions. This includes underwriting, claims processing, policy administration, compliance, and customer service. Professionals in this role ensure efficiency, accuracy, and regulatory adherence in handling policies and claims. They may also work on process improvements, technology integration, and risk management to enhance operational performance. Strong analytical, problem-solving, and communication skills are essential for success in this field.

What does an insurance operations do?

Professionals in Insurance Operations are responsible for overseeing policy administration, managing claims processing, ensuring regulatory compliance, and coordinating workflow between underwriters, agents, and clients. Daily tasks can include reviewing insurance applications, updating policy information, reconciling data, generating reports, and resolving operational issues. The role often involves cross-department collaboration to streamline procedures and improve customer service standards. If you enjoy working in a process-driven environment and contributing to team efficiency, Insurance Operations offers a dynamic and rewarding career path.

What are the key skills and qualifications needed to thrive in insurance operations?

To excel in Insurance Operations, you typically need a background in insurance processes, strong analytical abilities, and attention to detail, often supported by a relevant degree or industry certifications such as AINS or CPCU. Familiarity with insurance management systems, claims processing software, and regulatory compliance tools is important. Excellent communication, organizational, and problem-solving skills help individuals collaborate across departments and handle complex tasks. These competencies ensure seamless policy administration, regulatory adherence, and effective service delivery in a dynamic insurance environment.

What are the most commonly searched types of Insurance Operations jobs in North Carolina?

The most popular types of Insurance Operations jobs in North Carolina are:

What are popular job titles related to Insurance Operations jobs in North Carolina?

For Insurance Operations jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Insurance Operations jobs in North Carolina look for?

The top searched job categories for Insurance Operations jobs in North Carolina are:

What cities in North Carolina are hiring for Insurance Operations jobs?

Cities in North Carolina with the most Insurance Operations job openings:

Insurance Operations jobs near you
Infographic showing various Insurance Operations job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Client Relationship Specialist

Charlotte, NC • On-site

Brightway Insurance

6.4

Company rating: 6.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

283rd of 312 rated insurance

Paid breaks

Respectful managers

Uninterrupted breaks

Learn more about Brightway Insuranceexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Make an impact. Build relationships. Grow your career.
Charlotte, NC | Onsite
At Brightway, our Engagement Center is at the heart of the client experience. As a Client Relationship Specialist, you'll be a trusted resource for clients and Agency Owners�helping them feel confident, supported, and protected at every stage of their insurance journey.
This role is ideal for someone who enjoys meaningful conversations, problem-solving, and building long-term relationships�while also developing valuable skills in insurance, sales, and client engagement.
What You'll Do
Client Experience & Support
  • Serve as a primary point of contact for inbound client requests via phone, email, and digital channels
  • Resolve questions and concerns efficiently while delivering a consistently positive experience
  • Accurately document client interactions in CRM and internal systems

Relationship Building & Retention
  • Proactively connect with clients through outbound outreach to review policies and identify coverage needs
  • Educate clients on products and solutions that align with their goals and circumstances
  • Support policy renewals and retention by helping clients understand the value of their coverage

Collaboration & Continuous Improvement
  • Partner with internal teams and Agency Owners to deliver seamless service
  • Leverage technology and tools to improve workflows and enhance the client experience
  • Participate in training and development to grow your insurance knowledge and professional skillset

What We're Looking For
  • A strong customer service mindset and passion for helping others
  • Excellent communication skills with the ability to explain complex topics in a clear, approachable way
  • Comfort working in a fast-paced, client-facing environment
  • Strong attention to detail and ability to manage multiple priorities
  • Tech-savvy and eager to learn new systems and tools
  • Ability to work independently while contributing to a collaborative team environment

Licensing:
  • Must obtain a Personal Lines Insurance License within 60 days of employment
    (Brightway provides training and covers the cost of your first 3 licensing attempts)

Education & Experience
  • Bachelor's degree or an associate degree preferred but not required
  • 2�4 years of experience in customer service, sales, or a client-facing role strongly preferred
  • Insurance, risk management, or entrepreneurial experience is a plus but not required

Why Brightway?
Benefits & Perks
  • Medical, Dental, and Vision plans
  • Company-paid Basic Life and Short-Term Disability insurance
  • AD&D, Long-Term Disability, Identity Fraud, & Legal Protection plans available
  • 8 Weeks Paid Parental Leave
  • 401(k) retirement plan with up to a 4% company match
  • Health Savings Account (HSA) options
  • Pet Insurance plans
  • 11 Paid Company Holidays
  • 14 days of Paid Time Off (PTO)
  • Tuition Reimbursement Program
  • Employee Assistance Program (EAP)

Career Growth
  • Hands-on training and continuous learning opportunities
  • Exposure to insurance operations, client strategy, and business development
  • Clear pathways for growth within the Engagement Center and beyond

About Brightway
Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation's largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development.
We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets.
Equal Employment Opportunity:
Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law.
We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. Our goal is to provide a work environment that is free from discrimination and harassment, where everyone has an equal opportunity to succeed and grow.

What Brightway Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply