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Insurance Operations Manager Jobs in Cleveland, OH

Hertz

Customer Operations Manager

Cleveland, OH · On-site

$50K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness * Perks & Discounts ...

PPG

Assistant Operations Manager

Cleveland, OH

$120K - $135K/yr

$As the Assistant Operations Manager, you will have managerial responsibility over the engineering ... Any insurance coverages and benefits will be in accordance with the terms and conditions of the ...

Hertz

Customer Operations Manager

Cleveland, OH · On-site

$50K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness * Perks & Discounts ...

Walgreens

Pharmacy Operations Manager

Macedonia, OH · On-site

Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ... Follows-up with insurance companies as well as medical providers and conducts or participates in ...

Walgreens

Pharmacy Operations Manager

Willoughby, OH · On-site

Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ... Follows-up with insurance companies as well as medical providers and conducts or participates in ...

Walgreens

Pharmacy Operations Manager

Macedonia, OH · On-site

Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ... Follows-up with insurance companies as well as medical providers and conducts or participates in ...

Walgreens

Pharmacy Operations Manager

Macedonia, OH · On-site

Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ... Follows-up with insurance companies as well as medical providers and conducts or participates in ...

Walgreens

Pharmacy Operations Manager

Cleveland, OH · On-site

Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ... Follows-up with insurance companies as well as medical providers and conducts or participates in ...

Walgreens

Pharmacy Operations Manager

Cleveland, OH · On-site

Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ... Follows-up with insurance companies as well as medical providers and conducts or participates in ...

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All JobsInsurance Operations JobsInsurance Operations Manager JobsInsurance Operations Manager Jobs in Cleveland, OH

Insurance Operations Manager information

See Cleveland, OH salary details

$30K

$61.5K

$114.8K

How much do insurance operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for insurance operations manager in Cleveland, OH is $61,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $75,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance operations manager?

To thrive as an Insurance Operations Manager, you need in-depth knowledge of insurance products, regulatory compliance, and operational best practices, usually backed by a bachelor's degree in business or a related field. Familiarity with insurance management software, claims processing systems, and, in some cases, certifications like CPCU (Chartered Property Casualty Underwriter) are highly valued. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for managing teams and optimizing processes. These skills and qualifications ensure efficient operations, regulatory adherence, and high service quality within the insurance organization.

What are some common challenges faced by insurance operations managers, and how can they be addressed?

Insurance Operations Managers often encounter challenges such as streamlining processes across departments, ensuring compliance with constantly changing regulations, and managing high volumes of transactions efficiently. To address these issues, they frequently implement process automation, foster cross-functional communication, and stay updated on industry best practices. Building a strong team and investing in ongoing training can also help maintain high operational standards and adapt to evolving business needs.

What is the difference between Insurance Operations Manager vs Insurance Underwriter?

AspectInsurance Operations ManagerInsurance Underwriter
Primary RoleOversees daily insurance company operations, manages teams, and improves processesEvaluates insurance applications, assesses risk, and determines policy terms
Required CredentialsTypically requires a bachelor’s degree in business, finance, or related field; certifications like CPCU are commonUsually requires a bachelor’s degree; professional certifications like CPCU or ARM are beneficial
Work EnvironmentOffice setting within insurance companies or agenciesOffice environment, often within underwriting departments
Employer & Industry UsageUsed across insurance carriers, agencies, and brokersPrimarily within insurance companies and underwriting firms

The Insurance Operations Manager focuses on managing overall insurance processes and teams, while the Insurance Underwriter specializes in evaluating individual insurance applications and assessing risk. Both roles require similar credentials and work in office settings within the insurance industry, but their core responsibilities differ significantly.

Is an insurance operations manager a high paying job?

Insurance operations managers typically earn a competitive salary that varies by location, experience, and company size. In general, they are considered to have mid- to high-level compensation within the insurance industry, often supplemented by bonuses and benefits. Advanced skills in process optimization, leadership, and industry knowledge can lead to higher pay levels.

What does an insurance operations manager do?

An insurance operations manager oversees the daily functions of an insurance company or department, including claims processing, policy administration, and customer service. They coordinate teams, improve operational efficiency, ensure compliance with regulations, and often use management software to monitor performance and workflows.

What are popular job titles related to Insurance Operations Manager jobs in Cleveland, OH?

For Insurance Operations Manager jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Insurance Operations Manager jobs in Cleveland, OH look for?

The top searched job categories for Insurance Operations Manager jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Insurance Operations Manager jobs?

Cities near Cleveland, OH with the most Insurance Operations Manager job openings:

Insurance Operations Manager jobs near you
Infographic showing various Insurance Operations Manager job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $61,561 per year, or $29.6 per hour.

Marketing Operations Manager

Independence, OH • On-site

MAI WEALTH MANAGEMENT, INC.
See more jobs at MAI WEALTH MANAGEMENT, INC.external

$75K - $124K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 20 days ago

Job description

 

GENERAL JOB DESCRIPTION

 

As the Strategic Execution Lead within the marketing team, the Marketing Operations Manager serves as the operational engine for the firm’s growth initiatives. This role focuses on operationalizing the digital roadmap through the hands-on configuration, maintenance, and optimization of the systems and processes that power our marketing ecosystem.

Reporting to the Head of Digital and Integrated Marketing, you will be responsible for the technical execution of the “Lead-to-Revenue” journey, ensuring our technology stack—specifically HubSpot, Seismic, and Salesforce—is configured to drive workflow efficiency and deliver clear ROI. Working in close alignment with leadership’s strategic objectives, you will manage the data flows and reporting frameworks that provide actionable insights, ensuring marketing remains a measurable, high-performing driver of business development and client retention.


MAJOR DUTIES AND RESPONSIBILITIES

  • MarTech Ownership: Implement and manage the firm’s marketing technology stack, ensuring seamless integration between HubSpot, Seismic, Salesforce Financial Services Cloud (FSC), and third-party data tools.
  • Revenue Operations (RevOps) Alignment: Partner with Sales and Business Development to define lead-to-cash workflows, lead scoring models, and automated routing to ensure no opportunity is lost.
  • Data Governance & Quality: Act as the guardian of marketing data integrity. Establish protocols for data hygiene, compliance (GDPR/CCPA), and standardized naming conventions across all platforms.
  • Performance & Attribution: Build and maintain multi-touch attribution models. Move beyond surface-level metrics to report on pipeline influence, customer acquisition cost (CAC), and lifetime value (LTV).
  • Campaign Execution Support: Managing campaign operations, ensuring proper targeting, and improving lead flow throughout the marketing funnel.
  • Strategic Roadmap: Evaluate emerging AI and automation technologies to identify opportunities for competitive advantage and operational efficiency.
  • Vendor & Budget Management: Manage relationships and negotiations with technology partners, ensuring the firm maximizes its ROI on every seat and license.


EXPERIENCE/CREDENTIALS

 

  • Education: Bachelor’s degree in Business, Marketing, Analytics, or a related field.
  • Experience: 8+ years in Marketing Operations or RevOps, with a proven track record of managing complex tech ecosystems in a high-growth or financial services environment.
  • Platform Expertise: Power-user status in HubSpot Marketing Hub, Seismic and Salesforce. Certifications in these platforms are highly desirable.
  • Analytical Rigor: Experience with advanced data visualization tools (e.g., Tableau, Power BI) and a deep understanding of Google Analytics 4 (GA4).
  • Project Leadership: Proven ability to lead large-scale digital transformations, such as website redesigns and replatforming.
  • Technical Literacy: Familiarity with HTML/CSS, API integrations, and SQL is a significant plus.


COMPETENCIES

 

  • Systems Thinker: You don't just see a campaign; you see the workflow, the data trigger, and the reporting output.
  • Agile Mindset: Ability to thrive in a fast-paced environment, managing multiple high-priority projects without losing sight of technical precision.
  • Communication Bridge: You can translate "geek" to "Greek"—explaining complex technical limitations or opportunities to non-technical executive stakeholders.
  • Data-Obsessed: A natural inclination to challenge "gut feelings" with hard data and statistical significance.
  • Integrity & Discretion: Given the sensitivity of financial data, you maintain the highest standards of confidentiality and ethical data handling.



FEATURED BENEFITS: 

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • Health Savings Account
  • Paid Maternity Leave
  • Paid Parental Leave
  • Tuition Reimbursement