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Insurance Operations Manager Jobs in Cambridge, MA

Raising Cane's

Operations Manager

Marlborough, MA · On-site

$25/hr

Pet Insurance Perks & Rewards for Restaurant Managers: * Weekly Pay!* * Competitive pay + monthly ... The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ...

Raising Cane's

Operations Manager

Framingham, MA

$25 - $26/hr

Pet Insurance Perks & Rewards for Restaurant Managers: * Weekly Pay!* * Competitive pay + monthly ... The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ...

Amazon

Operations Manager

Andover, MA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... Amazon also offers comprehensive benefits including health insurance (medical, dental, vision ...

Amazon

Operations Manager

Salem, MA · On-site

We hire Operations Managers based on location preference and the business' current openings. Key ... Amazon also offers comprehensive benefits including health insurance (medical, dental, vision ...

Raising Cane's

Operations Manager

Framingham, MA · On-site

$25 - $26/hr

Pet Insurance Perks & Rewards for Restaurant Managers: * Weekly Pay!* * Competitive pay + monthly ... The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ...

Raising Cane's

Operations Manager

Framingham, MA

$25 - $26/hr

Pet Insurance Perks & Rewards for Restaurant Managers: * Weekly Pay!* * Competitive pay + monthly ... The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ...

Raising Cane's

Operations Manager

Framingham, MA · On-site

$25/hr

Pet Insurance Perks & Rewards for Restaurant Managers: * Weekly Pay!* * Competitive pay + monthly ... The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ...

Orion Castings

Operations Manager

Chelmsford, MA · On-site

$92K - $120K/yr

Operations Manager - JEl Finishing Plant About the Role Are you a strategic manufacturing leader ... Medical, Dental, Vision, Life Insurance, and more! * 401(k) with company match * Paid Time Off (PTO ...

Raising Cane's

Operations Manager

Marlborough, MA · On-site

$25 - $27/hr

Pet Insurance Perks & Rewards for Restaurant Managers: * Weekly Pay!* * Competitive pay + monthly ... The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ...

Raising Cane's

Operations Manager

Marlborough, MA

$25 - $27/hr

Pet Insurance Perks & Rewards for Restaurant Managers: * Weekly Pay!* * Competitive pay + monthly ... The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ...

Raising Cane's

Operations Manager

Marlborough, MA · On-site

$25 - $27/hr

Pet Insurance Perks & Rewards for Restaurant Managers: * Weekly Pay!* * Competitive pay + monthly ... The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ...

Orion Castings

Operations Manager

Chelmsford, MA

$44.33 - $57.84/hr

Operations Manager - JEl Finishing Plant About the Role Are you a strategic manufacturing leader ... Medical, Dental, Vision, Life Insurance, and more! * 401(k) with company match * Paid Time Off (PTO ...

SERVPRO Team JRF

Mitigation Operations Manager

Salem, MA · On-site

$100K - $120K/yr

Vision insurance * 401(k) * 401(k) matching * Bonus based on performance * Company car * Competitive salary * Dental insurance Restoration Operations Manager Manchester, NH ** This role is for an ...

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All JobsInsurance Operations JobsInsurance Operations Manager JobsInsurance Operations Manager Jobs in Cambridge, MA

Insurance Operations Manager information

See Cambridge, MA salary details

$33.9K

$69.4K

$129.5K

How much do insurance operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for insurance operations manager in Cambridge, MA is $69,356.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $84,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance operations manager?

To thrive as an Insurance Operations Manager, you need in-depth knowledge of insurance products, regulatory compliance, and operational best practices, usually backed by a bachelor's degree in business or a related field. Familiarity with insurance management software, claims processing systems, and, in some cases, certifications like CPCU (Chartered Property Casualty Underwriter) are highly valued. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for managing teams and optimizing processes. These skills and qualifications ensure efficient operations, regulatory adherence, and high service quality within the insurance organization.

What are some common challenges faced by insurance operations managers, and how can they be addressed?

Insurance Operations Managers often encounter challenges such as streamlining processes across departments, ensuring compliance with constantly changing regulations, and managing high volumes of transactions efficiently. To address these issues, they frequently implement process automation, foster cross-functional communication, and stay updated on industry best practices. Building a strong team and investing in ongoing training can also help maintain high operational standards and adapt to evolving business needs.

What is the difference between Insurance Operations Manager vs Insurance Underwriter?

AspectInsurance Operations ManagerInsurance Underwriter
Primary RoleOversees daily insurance company operations, manages teams, and improves processesEvaluates insurance applications, assesses risk, and determines policy terms
Required CredentialsTypically requires a bachelor’s degree in business, finance, or related field; certifications like CPCU are commonUsually requires a bachelor’s degree; professional certifications like CPCU or ARM are beneficial
Work EnvironmentOffice setting within insurance companies or agenciesOffice environment, often within underwriting departments
Employer & Industry UsageUsed across insurance carriers, agencies, and brokersPrimarily within insurance companies and underwriting firms

The Insurance Operations Manager focuses on managing overall insurance processes and teams, while the Insurance Underwriter specializes in evaluating individual insurance applications and assessing risk. Both roles require similar credentials and work in office settings within the insurance industry, but their core responsibilities differ significantly.

Is an insurance operations manager a high paying job?

Insurance operations managers typically earn a competitive salary that varies by location, experience, and company size. In general, they are considered to have mid- to high-level compensation within the insurance industry, often supplemented by bonuses and benefits. Advanced skills in process optimization, leadership, and industry knowledge can lead to higher pay levels.

What does an insurance operations manager do?

An insurance operations manager oversees the daily functions of an insurance company or department, including claims processing, policy administration, and customer service. They coordinate teams, improve operational efficiency, ensure compliance with regulations, and often use management software to monitor performance and workflows.

What job categories do people searching Insurance Operations Manager jobs in Cambridge, MA look for?

The top searched job categories for Insurance Operations Manager jobs in Cambridge, MA are:

What cities near Cambridge, MA are hiring for Insurance Operations Manager jobs?

Cities near Cambridge, MA with the most Insurance Operations Manager job openings:

Insurance Operations Manager jobs near you

Operations Manager

Doug Anderson Plumbing And Heating

Billerica, MA • On-site

$80K - $90K/yr

Full-time

Medical, Dental, PTO

Posted 5 days ago

Job description

If you're looking for a rewarding opportunity where your leadership can directly impact employees, customers, and company success, Doug Anderson Plumbing and Heating wants to meet you! We are seeking a full-time Operations Manager in Billerica, MA to help guide our team, strengthen our operations, and support our continued growth. If you're ready to build something meaningful while leading people to success, apply today!
We believe great leaders deserve to work for a company that values their input, supports their growth, and recognizes their impact. In this role, you'll earn $80,000-$90,000 annually based on experience, plus performance-bonus potential, while partnering directly with ownership to help shape daily operations and long-term success. We foster a culture built on teamwork, accountability, open communication, continuous improvement, and respect. We also offer an excellent benefits package that includes health insurance, dental insurance, vacation time, ongoing training opportunities, small company events, steady hours, supportive management, and company-provided gear. If you're searching for a leadership role where your work truly matters and your contributions are appreciated, we encourage you to apply.
WANT TO KNOW MORE ABOUT OUR ORGANIZATION?
Doug Anderson Plumbing and Heating is a thriving local company built on integrity, reliability, and community. We take pride in delivering high-quality plumbing and heating services while prioritizing exceptional customer experiences. Our growth is powered by our commitment to customer satisfaction, employee well-being, and long-term relationships.
We believe in open communication, continuous improvement, and creating a work culture where everyone's contributions matter.
DOES THIS SOUND LIKE YOU?
As our Operations Manager, you'll serve as the link that keeps people, processes, schedules, and performance aligned. Your day may begin with a team operations huddle, reviewing service schedules, employee assignments, staffing needs, and upcoming priorities before working with office staff to ensure technicians are matched with the right jobs and have the information, equipment, and support needed to succeed. Throughout the day, you'll coach employees, address attendance or performance concerns, monitor service progress, resolve scheduling issues, oversee dispatch quality, manage timecards and PTO requests, investigate customer concerns, and ensure accountability standards are consistently met. You'll track operational performance metrics such as revenue, productivity, callbacks, overtime, customer feedback, and job completion rates while identifying trends and areas for improvement. You'll also work closely with ownership and project leadership by maintaining visibility into construction schedules, labor usage, permits, inspections, delays, and project status, while preparing reports and recommendations that support informed business decisions. Through strong leadership, effective communication, and consistent follow-through, you'll help ensure our employees, customers, and operations all succeed.
Qualifications:
  • 3+ years of direct employee-management experience
  • Proven experience addressing employee performance, attendance, and conduct concerns
  • Strong scheduling, organization, documentation, and follow-through skills
  • Experience tracking operational and employee-performance data
  • Ability to organize information and present clear reports to ownership
  • Ability to make sound decisions in a fast-paced service environment
  • Strong written and verbal communication skills
  • Experience conducting coaching and corrective-action discussions
  • Excellent customer-resolution and conflict-management abilities
  • Proficiency with business software and ability to learn new systems
  • Valid driver's license

Preferred Qualifications:
  • Residential plumbing, HVAC, electrical, drains, construction, or field-service management experience
  • Leadership experience overseeing field and office personnel
  • ServiceTitan or similar software experience
  • Dispatch and workforce scheduling experience
  • Labor-tracking and job-costing experience
  • Hiring and onboarding involvement
  • Familiarity with construction reporting and performance measurement

One Important Note
We respect hands-on industry knowledge. However, success in this role will be determined less by technical trade expertise and more by your ability to lead people, create accountability, improve performance, and keep operations running smoothly.
If you're the person who brings order to chaos and turns challenges into solutions, we want to meet you.
READY TO APPLY?
Join Doug Anderson Plumbing and Heating and help us continue building a culture of excellence, accountability, and success. Apply now! Our initial application process is quick, easy, and mobile-friendly, making it simple to take the next step in your career.

Apply