Alfa Insurance – The McKinnell Agency
Position Title: Customer Service & Client Specialist
Location: Mobile, AL 36618
Must currently hold, or be willing to obtain (within 60-days of hire), an active Alabama Property & Casualty (P&C) Producer Insurance License as a condition of employment
Position Overview
The Customer Service & Client Specialist is responsible for delivering exceptional service to existing clients by managing accounts, processing policy changes, answering customer inquiries, and building long-term relationships. This role focuses on client satisfaction, account retention, and identifying opportunities to meet customers' insurance needs.
Key Responsibilities
- Provide outstanding customer service by assisting clients with policy questions, changes, renewals, and billing inquiries.
- Build and maintain strong client relationships through proactive communication and follow-up.
- Process policy updates and maintain accurate customer records.
- Collaborate with insurance carriers to resolve client issues efficiently.
- Identify opportunities to recommend additional coverage based on customer needs.
- Support daily agency operations while ensuring compliance with company procedures.
Qualifications
- Active Alabama Property & Casualty (P&C) Producer License, or willing to obtain one within 60 days of hire.
- High school diploma or equivalent required.
- Customer service or insurance experience preferred.
- Strong communication, organization, and problem-solving skills.
- Proficient with computers and insurance management systems is a plus.
Compensation and Benefits
- Base Salary: $35,000 - $45,000 (based on experience)
- Multiple opportunities for commission and bonuses as part of our incentive program
- BCBS of Alabama Health Insurance offered (employer pays portion)
- Employer paid dental and vision insurance
- Annual Thanksgiving bonus
- 20 days of PTO
- $500 Well-being subsidy (offered annually)
- Opportunities for advancement and professional development