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Insurance Customer Service Representative Jobs in Memphis, TN

VERITAS HHS

Customer Service Representative

Memphis, TN · On-site

$16/hr

Vision Insurance * 401(k) * STD, LTD * Life Insurance * Employee Assistance Program * Telehealth Services * Paid Time Off * Rewards Program About the Position The Customer Service Representative ...

U-Haul

Customer Service Representative

Collierville, TN · On-site

$14.25 - $19.25/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

customer service representative

Southaven, MS · On-site

$14.50 - $19.75/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

Domino's Franchise

Customer Service Rep

Memphis, TN · On-site

$14.25 - $19.50/hr

Pizza Maker / Customer Service Representative (CSR ) Position Title: Customer Service Representative (CSR) / Pizza Maker Reports To: Assistant Manager / General Manager FLSA Status: Non-Exempt ...

U-Haul

Customer Service Representative

Memphis, TN

$15.50 - $21.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Millington, TN · On-site

$14.75 - $20.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Memphis, TN

Insurance Customer Service Representative information

See Memphis, TN salary details

$25.8K

$48K

$72.4K

How much do insurance customer service representative jobs pay per year?

As of Aug 27, 2026, the average yearly pay for insurance customer service representative in Memphis, TN is $48,001.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $54,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Memphis, TN?

For Insurance Customer Service Representative jobs in Memphis, TN, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Memphis, TN look for?

The top searched job categories for Insurance Customer Service Representative jobs in Memphis, TN are:

What cities near Memphis, TN are hiring for Insurance Customer Service Representative jobs?

Cities near Memphis, TN with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Memphis, TN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,001 per year, or $23.1 per hour.

Insurance Customer Service Representative

Kyle Nichols Shelter Insurance

Senatobia, MS • On-site

$32K - $45K/yr

Other

Re-posted 16 days ago

Job description

Benefits:

Bonus based on performance

Competitive salary

Training & development

About the Role:

We are seeking a friendly and detail-oriented Insurance Customer Service Representative to join our team at Kyle Nichols Shelter Insurance in Senatobia, MS. As a Customer Service Representative, you will play a key role in providing exceptional service to our clients and assisting with their insurance needs.

Responsibilities:

Assist clients with policy inquiries and changes

Handle customer inquiries via phone, email, and in-person

Provide quotes for new policies and coverage options

Assist with policy renewals and updates

Requirements:

Sales and/or Insurance related experience (preferred)

Excellent customer service and communication skills

Active insurance license or willingness to obtain one

Strong attention to detail and organizational skills

Ability to multi-task and prioritize in a fast-paced environment

About Us:

Kyle Nichols Shelter Insurance has been serving the Senatobia community since 2015, providing personalized insurance solutions to meet our clients' needs. Our team is dedicated to delivering top-notch customer service and creating a positive work environment for our employees.

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