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Insurance Client Success Manager Jobs in Downers Grove, IL

Rundoo

Client Success Manager

Chicago, IL · On-site

$117K - $130K/yr

Chicago (in-office 4x/week) As a Client Success Manager at Rundoo, you own the relationship with a ... Life insurance * 401k with Betterment * Unlimited PTO with 10 company paid holidays * In-office gym

Renalogic

Client Success Manager

Chicago, IL · On-site +1

$85K - $95K/yr

Position Overview As the Client Success Manager, you'll serve as the face of Renalogic to assigned ... Experience in the self-funded health insurance space, with familiarity of brokerages, TPA, and ...

Renalogic

Client Success Manager

Chicago, IL · On-site +1

$85K - $95K/yr

Position Overview As the Client Success Manager, you'll serve as the face of Renalogic to assigned ... Experience in the self-funded health insurance space, with familiarity of brokerages, TPA, and ...

Tribune Media

Client Success Manager

Chicago, IL

$48K - $58K/yr

The Client Success Manager serves as a client-facing strategic advisor for Nexstar's largest ... insurance, paid time off, a 401(k) with company matching contributions, Paid Parental leave, life ...

WOWK-TV

Client Success Manager

Chicago, IL · On-site

$48K - $58K/yr

The Client Success Manager serves as a client-facing strategic advisor for Nexstar's largest ... insurance, paid time off, a 401(k) with company matching contributions, Paid Parental leave, life ...

Grubhub

Client Success Manager

Chicago, IL · On-site

Bachelor's degree * 5+ years of experience in a B2B Account Management, Sales or Client Success role * Experience upselling or cross-selling new and existing business to achieve a quota or growth ...

Rise25

Client Success Manager

Chicago, IL · Remote

Rise25 is looking for a Client Success Manager to be the primary client contact with Rise25 clients and to help with implementing our strategy to help clients get ROI, clients and strategic ...

Wonder Group, Inc.

Client Success Manager

Chicago, IL · On-site

Bachelor's degree * 5+ years of experience in a B2B Account Management, Sales or Client Success role * Experience upselling or cross-selling new and existing business to achieve a quota or growth ...

Trivium

Client Success Manager

Chicago, IL · Remote

Requirements What you've done * 3+ years in a CSM, account management, or client success role ... preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with ...

Trivium

Client Success Manager

Chicago, IL · Remote

Requirements What you've done * 3+ years in a CSM, account management, or client success role ... preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with ...

Rewards Network

Client Success Manager (Hybrid)

Chicago, IL · On-site +1

$34.25 - $38.70/hr

Job Overview The Client Success Manager is responsible for reviewing client accounts, maintaining ... Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life ...

Renalogic

Client Success Manager (Remote)

Chicago, IL · Remote

$85K - $95K/yr

Position Overview As the Client Success Manager, you'll serve as the face of Renalogic to assigned ... Experience in the self-funded health insurance space, with familiarity of brokerages, TPA, and ...

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All JobsInsurance Client Success JobsInsurance Client Success Manager JobsInsurance Client Success Manager Jobs in Downers Grove, IL

Insurance Client Success Manager information

See Downers Grove, IL salary details

$32.4K

$82.9K

$139.7K

How much do insurance client success manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for insurance client success manager in Downers Grove, IL is $82,871.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $98,800.00 per year, depending on experience, location, and employer.

What is an insurance client success manager?

Insurance Client Success Managers are professionals who act as the main point of contact between insurance companies and their clients. They ensure clients have a positive experience by addressing their needs, resolving issues, and helping clients understand their insurance products and services. Their responsibilities often include onboarding new clients, managing renewals, and identifying opportunities to upsell or cross-sell additional products. They play a critical role in maintaining client satisfaction and retention for insurance agencies.

What are the key skills and qualifications needed to thrive as an insurance client success manager?

To thrive as an Insurance Client Success Manager, you need a solid understanding of insurance products, client relationship management, and often a bachelor's degree in business or a related field. Familiarity with CRM software, policy management systems, and possibly insurance licensing are typically required. Exceptional communication, problem-solving, and empathy help build strong client relationships and resolve issues proactively. These skills ensure client retention, satisfaction, and effective delivery of insurance solutions in a competitive market.

How does an insurance client success manager typically collaborate with other departments to support client needs?

Insurance Client Success Managers work closely with teams such as underwriting, claims, and sales to ensure clients receive comprehensive and timely support. They often act as a liaison, communicating client feedback and requirements to relevant departments, and coordinating efforts to resolve issues or implement new services. This collaborative approach helps build strong client relationships and ensures that client concerns are addressed promptly, contributing to high satisfaction and retention rates.

What is the difference between Insurance Client Success Manager vs Insurance Account Executive?

AspectInsurance Client Success ManagerInsurance Account Executive
Primary FocusEnsuring client satisfaction, retention, and ongoing supportAcquiring new clients and managing sales processes
Work EnvironmentCustomer service, account management, client communicationSales, prospecting, client meetings
Required CredentialsInsurance licenses, customer service skills, industry knowledgeInsurance licenses, sales skills, industry knowledge
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance agencies, brokerages, carriers

While both roles require insurance licenses and industry knowledge, the Insurance Client Success Manager focuses on maintaining client relationships and ensuring satisfaction, whereas the Insurance Account Executive emphasizes acquiring new clients and driving sales. Understanding these differences helps job seekers target the right roles in the insurance industry.

What job categories do people searching Insurance Client Success Manager jobs in Downers Grove, IL look for?

The top searched job categories for Insurance Client Success Manager jobs in Downers Grove, IL are:

What cities near Downers Grove, IL are hiring for Insurance Client Success Manager jobs?

Cities near Downers Grove, IL with the most Insurance Client Success Manager job openings:

Insurance Client Success Manager jobs near you
Infographic showing various Insurance Client Success Manager job openings in Downers Grove, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $82,871 per year, or $39.8 per hour.

Client Success Manager

Rundoo

Chicago, IL • On-site

$117K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

About Rundoo ℹ
Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery-these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We're aiming to help them modernize so that they can continue to thrive.
Backed by leading investors including Battery, Bessemer and CRV, we've raised $48M across four rounds and are growing quickly: We're live in over 500 stores across the USA, Canada, and the Caribbean, and integrated with over 20 industry partners. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.
About the Role
Location: Chicago (in-office 4x/week)
As a Client Success Manager at Rundoo, you own the relationship with a book of live clients after they go live-independent paint, hardware, and farm & feed stores that now run their business on Rundoo. Your job is to understand what each client was trying to achieve when they moved to Rundoo-faster close-outs, sharper analytics and customer engagement, mobile capabilities, easier inventory counts-and make sure the product is actually delivering those outcomes. Six months after go-live, a district manager should be able to point to concrete results Rundoo made possible.
You'll be one of the first Client Success hires in our new Chicago office, helping shape how CS scales as Rundoo expands across the country. You'll own retention and adoption depth on your book: running renewals and QBRs, watching account health through our stoplight model, and driving real value realization in the core workflows that make clients successful. We don't have an established expansion playbook yet-you'll help build it-so early on the focus is depth of adoption and outcomes rather than an expansion quota.
You'll report to Claire, Rundoo's Manager of Client Success, and work closely with Client Success, Product Support, and Implementation to make sure clients get full value from the platform and that what we learn flows back to Product and Engineering.
What You'll Do as a Customer Success Manager at Rundoo
  • Own a book of live stores and the simple outcome on it: they stay, and they're glad they did
  • Keep every stoplight honest - an accurate // read on each client at all times, because the team's whole view of risk is only as good as your stoplights
  • Work the cadence - green every month, yellow every two weeks, red daily until resolved - so no account goes quiet long enough to churn
  • Catch risk before it's a red - read the early signals (usage dropping off, a frustrated owner, a workflow that isn't sticking) and get ahead of them
  • Run the save when an account slips - find the real root cause, not just the symptom, and pull it back to green
  • Turn client pain into product signal - file clear bugs and requests, and know the difference between a training gap (you fix it) and a product gap (Product needs to hear it)
  • Partner with Product Support (Robbie, Tim) on escalations - you own the relationship, they own the fix
  • Take clean Steady handoffs from Implementation and carry the relationship from there
  • Turn healthy clients into advocates - references, case studies, the stores a prospect calls to check us out
  • Keep Salesforce current so the stoplight snapshot reflects reality, not last month

What We're Looking For ☑
Essential Qualities
We care more about aptitude and drive than checking boxes on years of experience. The ideal candidate genuinely likes small-business owners, is comfortable owning a number, and acts before being told to.
Core Competencies:
  • Ownership mindset - You treat your book like it's your own business and you're accountable for the outcome
  • Reads people and signals early - You sense when an account is drifting before it shows up in a metric
  • Excellent written and verbal communication - You can talk to a non-technical owner-operator and to our Product team with equal ease
  • Organized and self-directed - You manage a full book, prioritize the right accounts, and keep your records clean
  • Comfort with ambiguity - Startup CS has no playbook for everything; you build the missing parts
Valuable Experience (But Not Required)
Any of the following backgrounds could set you up for success:
  • Prior Client Success, Account Management, or relationship-driven support experience in SaaS
  • Experience carrying a retention, renewal, or expansion number
  • Retail, POS, payments, or small-business operations background
  • Experience with owner-operator or SMB customers (vs. enterprise procurement)
Technical Requirements
  • Comfortable learning and becoming expert in complex software (our full ERP platform)
  • Proficient with spreadsheets (Google Sheets/Excel) and comfortable in a CRM (Salesforce)
  • Able to work from the Chicago office during required hours
Bonus Points
  • Direct familiarity with paint, hardware, building materials, farm & feed, or related industries
  • Experience with payments / merchant services attach
  • Comfortable in a dynamic startup where priorities shift and you build process as you go
  • Experience with Salesforce, Gong, Intercom, or similar tools

Interview Process
  1. Intro Call (20-30 mins, remote) - An informal conversation with Amanda, our founding recruiter, to get to know one another.
  2. Hiring Manager interview (30 mins, remote) - Claire will go more in depth on your background and experience and what it's like to be a CSM at Rundoo.
  3. Take Home Assignment (paid)- the primary assessment, a chance to see what managing a real book of business with Rundoo feels like.
  4. Onsite (in-person, Chicago) - 90 mins + time for lunch
    1. Take-Home Debrief (30 mins) with Claire, Vidhan (Head of CX), and Nick (CEO) to discuss what you put together for your take home assessment.
    2. Interview with Head of CX (30 mins) - One-on-one conversation with Vidhan.
    3. Product Training (30 mins) - Leslie on the Implementation team will take you through a short demo of a section of Rundoo. You'll then have time to explore independently and ask questions. Then, you'll run a short training session on the section of Rundoo you reviewed.
    4. Lunch or coffee with the Chicago team, depending on the time of day.
  5. Final Call (15 minutes, remote) - Conversation with our CEO, Nick.
  6. Reference check
  7. Offer

About the team
  • Vidhan (Head of Client Experience) - Studied Biomedical Engineering and Econ at Duke University; Formerly Director of Product at BuildZoom, Product lead at Hinge Health, and Co-Founder of Urova Medical.
  • Claire(Manager, Client Success - manages CS + Support) - Studied History and Captained the Field Hockey team at Dartmouth; formerly Customer Success lead in various SaaS startups in AdTech, AI Analytics, and Identity Verification.
  • Reggie (Client Success Manager) - Reggie has been in the paint and decorating industry for 39 years. He started as a rep for Benjamin Moore, then owned stores for 20 years, followed by a 13 year career selling retail management systems to paint and decorating retailers
  • Robbie (Product Support) - 13 years of paint store experience (Automotive and Architectural Coatings), Sports Enthusiast, Gamer (Board, Card, and Video).
  • Tim (Product Support) - 10 years of experience within CX/CS from SaaS to Retail Management
  • Implementation Team

Compensation
  • Salary: $117,000 - $130,000 annually
  • Equity: $30,000 initial grant value, vesting over 4 years

Benefits
  • Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
  • Life insurance
  • 401k with Betterment
  • Unlimited PTO with 10 company paid holidays
  • In-office gym
  • Daily team lunches
  • Learning materials and audiobook subscriptions
About our founders
  1. Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)!
  2. Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company
How we've fundraised
We've raised $48m across four rounds:
  1. A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.
  2. A $5m seed led by Caitlin Bolnick Rellas at CRV.
  3. An $11m series A led again by Bessemer and CRV.
  4. A $30m series B led by Battery.

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