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Insurance Client Success Manager Jobs in Maryland

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer ... We offer a competitive salary and benefits package including health and dental insurance, a 401(k) ...

RELX

Strategic Customer Success Manager

Annapolis, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Understand each client's business goals, KPIs, and how our AI solution fits into and accelerates ... Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital ...

Leap

Customer Success Manager

Columbia, MD

$60K - $67K/yr

We are searching for an Customer Success Manager to join our all-star Sales team working with ... pet insurance, cell phones, child care, and more! * MoveSpring Wellness App - stay active and ...

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site +1

$90K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager - Missouri Department: Customer Experience Employment Type: Full Time ... Company-paid life, AD&D, STD & LTD insurance * Lifestyle Spending Account (wellness, personal use ...

Eurofins

Client Success & Sales Operation Specialist

Easton, MD · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Eurofins Agroscience Services is searching for a Client Success & Sales Operations Specialist to ... Enter and manage orders in the laboratory information management system (LIMS) or other ERP systems ...

ZoomInfo

Customer Success Manager, Enterprise

Bethesda, MD · On-site

$90K - $112K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Manages client expectations effectively * Self-motivated, collaborative and scrappy team player ... Optional add ons such as pet insurance, legal service support, and more! This is a hybrid position ...

ZoomInfo Technologies LLC

GTM Success Manager III

Bethesda, MD · On-site

$90K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Manages client expectations effectively * Self-motivated, collaborative and scrappy team player ... Optional add ons such as pet insurance, legal service support, and more! This is a hybrid position ...

New

ZoomInfo Technologies LLC

GTM Success Manager III

Bethesda, MD · On-site

$90K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Manages client expectations effectively * Self-motivated, collaborative and scrappy team player ... Optional add ons such as pet insurance, legal service support, and more! This is a hybrid position ...

FlexTG

Manager Client Account Management

Baltimore, MD · Hybrid

$85K - $95K/yr

Description Lead Client Success. Drive Strategy. Build High-Performing Teams. Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement: Employees residing within 40 ...

FlexTG

Manager Client Account Management

Baltimore, MD · Hybrid

Lead Client Success. Drive Strategy. Build High-Performing Teams. Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement: Employees residing within 40 miles of a ...

FlexTG

Manager Client Account Management

Baltimore, MD · Hybrid

$85K - $95K/yr

Lead Client Success. Drive Strategy. Build High-Performing Teams. Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement: Employees residing within 40 miles of a ...

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All JobsInsurance Client Success JobsInsurance Client Success Manager JobsInsurance Client Success Manager Jobs in Maryland

Insurance Client Success Manager information

What is the difference between Insurance Client Success Manager vs Insurance Account Executive?

AspectInsurance Client Success ManagerInsurance Account Executive
Primary FocusEnsuring client satisfaction, retention, and ongoing supportAcquiring new clients and managing sales processes
Work EnvironmentCustomer service, account management, client communicationSales, prospecting, client meetings
Required CredentialsInsurance licenses, customer service skills, industry knowledgeInsurance licenses, sales skills, industry knowledge
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance agencies, brokerages, carriers

While both roles require insurance licenses and industry knowledge, the Insurance Client Success Manager focuses on maintaining client relationships and ensuring satisfaction, whereas the Insurance Account Executive emphasizes acquiring new clients and driving sales. Understanding these differences helps job seekers target the right roles in the insurance industry.

What is an insurance client success manager?

Insurance Client Success Managers are professionals who act as the main point of contact between insurance companies and their clients. They ensure clients have a positive experience by addressing their needs, resolving issues, and helping clients understand their insurance products and services. Their responsibilities often include onboarding new clients, managing renewals, and identifying opportunities to upsell or cross-sell additional products. They play a critical role in maintaining client satisfaction and retention for insurance agencies.

What are the key skills and qualifications needed to thrive as an insurance client success manager?

To thrive as an Insurance Client Success Manager, you need a solid understanding of insurance products, client relationship management, and often a bachelor's degree in business or a related field. Familiarity with CRM software, policy management systems, and possibly insurance licensing are typically required. Exceptional communication, problem-solving, and empathy help build strong client relationships and resolve issues proactively. These skills ensure client retention, satisfaction, and effective delivery of insurance solutions in a competitive market.

How does an insurance client success manager typically collaborate with other departments to support client needs?

Insurance Client Success Managers work closely with teams such as underwriting, claims, and sales to ensure clients receive comprehensive and timely support. They often act as a liaison, communicating client feedback and requirements to relevant departments, and coordinating efforts to resolve issues or implement new services. This collaborative approach helps build strong client relationships and ensures that client concerns are addressed promptly, contributing to high satisfaction and retention rates.

What are popular job titles related to Insurance Client Success Manager jobs in Maryland?

For Insurance Client Success Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Insurance Client Success Manager jobs in Maryland look for?

The top searched job categories for Insurance Client Success Manager jobs in Maryland are:

What cities in Maryland are hiring for Insurance Client Success Manager jobs?

Cities in Maryland with the most Insurance Client Success Manager job openings:

Insurance Client Success Manager jobs near you

Client Success Representative (Remote)

Demand.com

Baltimore, MD • Remote

Full-time

Re-posted 3 days ago

Job description

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities and Duties

  • Develop and nurture relationships with selected accounts for successful campaigns.
  • Be a trusted advisor and expert in our DemandFactor offerings.
  • Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
  • Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
  • Manage account documentation, including reports and recommendations.
  • Handle post-sale account management, fostering growth through great customer service.

Qualifications

  • Excellent written and verbal communication skills with a strong connection to customer success.
  • Minimum two years of account management or customer service experience preferred.
  • Highly organized and detail-oriented, able to handle over 30 clients effectively.
  • Ability to thrive collaboratively in a team and independently with minimal supervision.
  • Strong problem-solving skills, with the ability to engage and interact with internal teams.
  • Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
  • Comfortable learning various software, from MS Office (Excel) to CRM systems.
  • Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment