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Insurance Client Services Jobs in Nebraska (NOW HIRING)

gWorks

Client Services Representative

Omaha, NE · Hybrid

$17 - $22/hr

Client Services Representative Omaha, NE (hybrid) About gWorks: gWorks builds software that helps ... Full medical, dental, and vision insurance * 401(k) with company match * Flexible PTO and paid ...

NVA

Client Services Representative

Lincoln, NE · On-site

$14 - $19/hr

... Client Service Representative! If you love helping people and their pets, thrive in a fast-paced ... Very competitive health, vision, and dental insurance rates * 401K plan * Clinic care discounts

NVA

Client Services Representative

Lincoln, NE

$14 - $19/hr

... Client Service Representative! If you love helping people and their pets, thrive in a fast-paced ... Very competitive health, vision, and dental insurance rates * 401K plan * Clinic care discounts

Unico Group Inc

Client Services Team Lead

Lincoln, NE · On-site

The Client Services Team Lead role oversees assigned Commercial Operations team members who are ... Implement process improvements to enhance efficiency and accuracy in commercial insurance ...

UNICO Group

Client Services Team Lead

Lincoln, NE

The Client Services Team Lead role oversees assigned Commercial Operations team members who are ... Implement process improvements to enhance efficiency and accuracy in commercial insurance ...

Nelnet, Inc.

Project Manager - Client Services

Lincoln, NE · On-site

$60K - $70K/yr

... insurance, employee assistance program, employee stock purchase program, tuition reimbursement ... service animal, sexual orientation, military/veteran status, or any other status protected by ...

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Insurance Client Services information

How much does a 215 license make?

An insurance client services representative with a 215 license can expect to earn an average salary ranging from $40,000 to $55,000 annually, depending on experience and location. Additional certifications and customer service skills can influence earning potential in this role.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically those in executive or specialized sales positions, such as senior or managing insurance agents, or agents working in high-net-worth markets. These roles often require extensive experience, advanced certifications, and strong client networks, with compensation including high commissions and bonuses that can significantly exceed average agent salaries.

Is CSR a good entry level position?

Customer Service Representative (CSR) roles in insurance are commonly considered good entry-level positions because they require minimal prior experience and focus on communication, problem-solving, and customer interaction skills. These roles often provide on-the-job training and can serve as a stepping stone to more advanced positions within the insurance industry.

What is the difference between Insurance Client Services vs Insurance Claims Specialist?

AspectInsurance Client ServicesInsurance Claims Specialist
Required CredentialsHigh school diploma or equivalent; sometimes insurance licensesHigh school diploma; licensing often required
Work EnvironmentOffice setting, customer service focusOffice or claims processing centers, detailed work
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance companies, third-party administrators
Common Search & ComparisonCustomer support, policy assistanceClaims processing, claim resolution

Insurance Client Services and Insurance Claims Specialists both work within the insurance industry, but their roles differ. Client Services focuses on assisting policyholders with inquiries, policy management, and customer support. Claims Specialists handle the processing and resolution of insurance claims, often requiring more detailed claim knowledge. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What is client service in insurance?

In insurance, client service involves assisting policyholders with inquiries, claims, policy changes, and providing ongoing support to ensure customer satisfaction. Client service representatives use communication skills and insurance knowledge to address client needs efficiently and accurately, often utilizing customer management tools. Strong interpersonal skills and understanding of insurance policies are essential for success in this role.
What are popular job titles related to Insurance Client Services jobs in Nebraska? For Insurance Client Services jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Insurance Client Services jobs in Nebraska look for? The top searched job categories for Insurance Client Services jobs in Nebraska are:
What cities in Nebraska are hiring for Insurance Client Services jobs? Cities in Nebraska with the most Insurance Client Services job openings:
Insurance Client Services jobs near you
Client Services Representative

Client Services Representative

gWorks

Omaha, NE • Hybrid

$17 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Client Services Representative
Omaha, NE (hybrid)
About gWorks:
gWorks builds software that helps small local governments work better. Our clients are public servants, city clerks, utility billing staff, public works teams, and county administrators. These are the folks who keep their communities running smoothly. Their work is essential, but often constrained by outdated tools.

We fix that. Our cloud-based platform replaces legacy systems with simple, integrated software built specifically for small governments. We serve thousands of communities nationwide, streamlining operations, improving service delivery, and making day-to-day work more manageable.
We’re consolidating several acquired products into one platform and guiding our clients through this transition. It’s complex, important work that requires a team that can execute at a high level to help drive that transformation.
The Role:

At gWorks, we help local governments lead with confidence and serve their communities more effectively. From financial accounting and utility billing to GIS, asset management, and citizen engagement, our cloud-based tools make complex systems simple — and our people make the difference.

As a Client Services Representative, you’ll play a vital role in helping our clients succeed with our SimpleCity products. You’ll be the front line of support — solving problems, answering questions, and delivering a great experience every step of the way. You’ll also coach and train clients, helping them grow more confident and independent in their use of our software.

This role is ideal for someone who loves helping others, thrives in a fast-paced environment, and takes pride in delivering real value with every interaction.


Key Responsibilities:
  • Provide support and troubleshoot issues related to our SimpleCity software
  • Listen actively to clients, ask thoughtful questions, and resolve concerns in a timely, professional manner
  • Train and coach clients in best practices to build their knowledge, confidence, and self-sufficiency
  • Document client interactions and update case details accurately in our support system
  • Deliver high-quality service with empathy, clarity, and a strong sense of ownership
  • Meet or exceed individual performance metrics (e.g. resolution time, customer satisfaction)
  • Stay current on product updates, internal tools, and company policies by collaborating with leadership and training teams
  • Share client feedback and identify opportunities to improve our software and services

What You'll Bring:
  • 2+ years of customer service experience, ideally supporting software products
  • Familiarity with accounting principles or fund accounting software is a plus
  • Proficiency with Microsoft Office and other online business tools
  • Strong written and verbal communication skills — confident, clear, and customer-focused
  • Quick learner with a strong attention to detail and ability to troubleshoot in real time
  • Organized, self-motivated, and able to work independently and as part of a team
  • Comfortable managing multiple tasks and shifting priorities in a fast-paced environment
  • A proactive mindset and a genuine passion for helping others succeed

Training amp; Onboarding:

To set you up for success, the first 30–60 days will be on-site in Omaha, five days a week. During this time, you’ll receive hands-on training, shadow cross-functional teams, and build a strong foundation to thrive in your role.

After onboarding, you’ll move into our hybrid work model, with remote work flexibility and in-office collaboration on Tuesdays and Thursdays.


Where You’ll Work:
  • Omaha-based? You'll follow our hybrid model: work remotely with in-office collaboration on Tuesdays and Thursdays
  • Remote? You’ll be fully supported to work from anywhere in the U.S. We prioritize connected, accountable teams — no matter where you're located
  • Members of the sales team should expect to attend 4-6 conferences in their territory each year during event season.

Compensation amp; Benefits:
  • Base Salary Range: $17-$22 per hour
  • Full medical, dental, and vision insurance
  • 401(k) with company match
  • Flexible PTO and paid holidays
  • A collaborative team culture that values autonomy, growth, and execution

Equal Opportunity Employer:
gWorks is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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