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Insurance Client Services Jobs in Massachusetts (NOW HIRING)

Cetera

Senior Client Services Representative

Woburn, MA

$23.55 - $30.75/hr

Set client financial review meetings based on client service level agreement & prepare follow up ... High School Diploma or GED Some licensing, which may include Life, Accident & Health Insurance ...

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All JobsInsurance Client Services JobsInsurance Client Services Jobs in Massachusetts

Insurance Client Services information

Is insurance client services a good job?

Insurance client services is a customer-facing role that involves assisting clients with policy inquiries, claims, and account management. It often requires strong communication skills, attention to detail, and familiarity with insurance products and software. The job can offer stable employment and opportunities for advancement within the insurance industry.

What is the difference between Insurance Client Services vs Insurance Claims Specialist?

AspectInsurance Client ServicesInsurance Claims Specialist
Required CredentialsHigh school diploma or equivalent; sometimes insurance licensesHigh school diploma; licensing often required
Work EnvironmentOffice setting, customer service focusOffice or claims processing centers, detailed work
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance companies, third-party administrators
Common Search & ComparisonCustomer support, policy assistanceClaims processing, claim resolution

Insurance Client Services and Insurance Claims Specialists both work within the insurance industry, but their roles differ. Client Services focuses on assisting policyholders with inquiries, policy management, and customer support. Claims Specialists handle the processing and resolution of insurance claims, often requiring more detailed claim knowledge. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are popular job titles related to Insurance Client Services jobs in Massachusetts? For Insurance Client Services jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Insurance Client Services jobs in Massachusetts look for? The top searched job categories for Insurance Client Services jobs in Massachusetts are:
What cities in Massachusetts are hiring for Insurance Client Services jobs? Cities in Massachusetts with the most Insurance Client Services job openings:
Insurance Client Services jobs near you

Client Service Supervisor

Innovetive Petcare

Melrose, MA

$24 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Innovetive Petcare rating

7.7

Company rating: 7.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

5th of 52 rated veterinary

Job description

Melrose Animal Clinic

At Melrose Animal Clinic, we are dedicated to providing exceptional veterinary care and outstanding client service to pets and their families. Our team takes pride in creating a welcoming, compassionate, and efficient environment for every visit. We are seeking an experienced and motivated Front Desk Manager to lead our client care team and oversee daily front office operations.
Position Overview
The Front Desk Manager is responsible for managing the day-to-day operations of the reception area while leading the client care team to deliver exceptional service. This role ensures smooth front desk workflows, supports staff development, maintains administrative accuracy, and helps create a positive client experience from check-in through check-out.
The ideal candidate has prior veterinary or medical front office experience, leadership skills, and the ability to thrive in a fast-paced clinical environment.
  • Lead, coach, and support the front desk/client care team in daily operations 
  •  Oversee front desk scheduling to ensure adequate coverage and workflow efficiency 
  •  Greet clients and patients while modeling exceptional customer service standards 
  •  Manage high-volume phone lines and ensure prompt, professional communication 
  •  Train team members to differentiate routine appointments from urgent/emergency cases 
  •  Oversee appointment scheduling and calendar optimization 
  •  Ensure accurate entry of client, patient, and financial data into practice management software 
  •  Review and monitor invoice generation, payment processing, and financial accuracy 
  •  Assist team in explaining invoices, treatment plans, and payment expectations to clients 
  •  Oversee retrieval, filing, and maintenance of medical records 
  •  Partner with veterinarians and technical staff to support smooth patient flow 
  •  Monitor front desk KPIs, workflow bottlenecks, and client service standards 
  •  Address client concerns professionally and escalate when appropriate 
  •  Maintain cleanliness, organization, and professionalism of reception/lobby areas 
  •  Assist with hiring, onboarding, training, and performance coaching for front desk team members 
  •  Support practice leadership with administrative projects and reporting as needed 

This is not a complete list of duties. Responsibilities may change based on clinic needs and operational priorities.
  • Previous experience in veterinary reception, medical front office, or animal hospital administration required 
  •  Prior leadership, supervisory, or management experience preferred 
  •  Strong understanding of veterinary practice workflows and client service best practices 
  •  Excellent communication, conflict resolution, and interpersonal skills 
  •  Highly organized with strong multitasking abilities 
  •  Experience with veterinary practice management software preferred 
  •  Comfortable managing high-volume client interactions in a fast-paced environment 
  •  Positive, proactive, and team-oriented leadership style
  • Paid time off
  • Competitive pay $24-27/hour
  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Employee discounts
  • Flexible schedules
  • 401K with company match
  • Paid days off for CE and robust CE allowance 
  • Training and career development 
Join Our Team
If you're an experienced veterinary client service professional ready to take the next step in leadership, apply today to join Melrose Animal Clinic as our next Front Desk Manager!

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