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Insurance Client Service Representative Jobs in Toronto, ON

CIBC

Client Service Representative [Hourly]

Toronto, ON · On-site

As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...

CIBC

Client Service Representative [Hourly]

Toronto, ON · On-site

As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...

CIBC

Client Service Representative [Hourly]

Toronto, ON · On-site

As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...

CIBC

Client Service Representative [Hourly]

Toronto, ON · On-site

As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...

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All JobsInsurance Client Service Representative JobsInsurance Client Service Representative Jobs in Toronto, ON

Insurance Client Service Representative information

What is the difference between Insurance Client Service Representative vs Insurance Claims Specialist?

AspectInsurance Client Service RepresentativeInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; licensing or certifications may be required
Work EnvironmentOffice setting, customer service centersOffice or claims processing centers, often with detailed case work
Employer & Industry UsageInsurance companies, agencies, brokeragesInsurance companies, claims departments
Common Search & ComparisonCustomer service, policy inquiries, account managementClaims processing, claim investigation, settlement

The main difference is that Insurance Client Service Representatives focus on assisting clients with policy questions and account management, while Insurance Claims Specialists handle the processing and investigation of insurance claims. Both roles require strong communication skills and knowledge of insurance policies, but their daily tasks and focus areas differ.

Is remote insurance client service representative a stressful job?

A remote insurance client service representative role can be stressful due to handling customer inquiries, resolving issues, and managing multiple tasks simultaneously. The level of stress depends on workload, communication skills, and the company's support systems, but many find it manageable with proper training and organization.

What does an insurance client service representative do?

An insurance client service representative assists customers with policy inquiries, claims, and coverage options. They communicate via phone, email, or in person, maintain accurate records, and often use insurance software to process transactions and update client information.
Infographic showing various Insurance Client Service Representative job openings in Toronto, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, 33% Hybrid, and 17% Remote job distribution.

Client Service Representative [Hourly]

Whitby, ON • On-site

CIBC US
See more jobs at CIBC USexternal

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support as clients work towards their financial goals. You're flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you're flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site full-time.

How you'll succeed

  • Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
  • Problem solving - Listen, ask questions, and put yourself in the client's shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
  • Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
  • You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.
  • You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
  • You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
  • You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

  • We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

  • We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

  • We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-09-18

Job Location

Whitby-Thickson and Glen Hill

Employment Type

Regular

Weekly Hours

15

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

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