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Insurance Claims Jobs in Quebec (NOW HIRING)

Medaviehs

Claims Analyst

Montreal, QC · On-site +1

CA$21.02/hr

Analyze health and dental insurance claims to determine the eligibility of submitted expenses ... Apply established coverage provisions, policies, and procedures to approve or deny claims. * Obtain ...

New

Desjardins Group

The claims industry is constantly evolving, but our priorities remain the same: providing an ... Group insurance including telemedicine * Reimbursement of health and wellness expenses and telework ...

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Insurance Claims information

See Quebec salary details

$14

$18

$25

How much do insurance claims jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for insurance claims in Quebec is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $18.99 per hour, depending on experience, location, and employer.

What are insurance claims?

Insurance claims are formal requests made by policyholders to their insurance company for coverage or compensation for a covered loss or policy event. After an incident like an accident, damage, or theft, the policyholder submits a claim, and the insurer reviews it to determine whether the event is covered under the policy. If approved, the insurance company will pay out the agreed-upon amount to the policyholder or a third party. The process may involve submitting documentation, working with adjusters, and sometimes negotiating settlements. Timely and accurate filing is important to ensure claims are processed efficiently.

What are the key skills and qualifications needed to thrive as an insurance claims specialist?

To thrive as an Insurance Claims Specialist, you need a strong understanding of insurance policies, claims processing, and investigative techniques, typically supported by a relevant degree or industry certification such as AIC. Familiarity with claims management software, document management systems, and regulatory compliance tools is essential. Exceptional attention to detail, strong communication skills, and empathy help you effectively assess claims and interact with policyholders. These skills ensure accurate claim evaluation, efficient processing, and high customer satisfaction in a regulated industry.

What are some common challenges encountered in an insurance claims role, and how can they be managed effectively?

Professionals in insurance claims often face challenges such as managing high caseloads, handling complex or disputed claims, and meeting strict regulatory requirements. Effective time management and strong organizational skills can help balance multiple cases, while clear communication and empathy are essential when working with clients during stressful situations. Staying up to date with industry regulations and seeking support from more experienced team members can also help address difficult cases and ensure compliant, fair outcomes.

What is the difference between Insurance Claims vs Insurance Adjuster?

AspectInsurance ClaimsInsurance Adjuster
Primary RoleSubmitting and managing insurance claimsInvestigating and evaluating insurance claims
Required CredentialsBasic knowledge of insurance policies, often no formal certification neededAdjuster license, certifications like AIC or CPCU often required
Work EnvironmentOffice, remote, or on-site at claim locationsFieldwork, on-site inspections, office work
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms

While both roles are integral to the insurance industry, Insurance Claims professionals focus on submitting and managing claims, whereas Insurance Adjusters investigate and evaluate claims to determine coverage and settlement amounts. Understanding these differences helps job seekers identify the right career path within the insurance sector.

How hard is it to work in insurance claims?

Working in insurance claims can be moderately challenging, requiring strong attention to detail, communication skills, and knowledge of insurance policies and procedures. The role often involves handling complex cases, meeting deadlines, and using claims management software, which can be demanding but manageable with proper training and experience.

Is insurance claims a stressful job?

Insurance claims jobs can be stressful due to the need to handle complex cases, meet deadlines, and manage customer expectations. The role often requires strong organizational skills and attention to detail, and workload can vary depending on the employer and claim volume.

Is it hard to become an insurance claims adjuster?

Becoming an insurance claims adjuster typically requires completing a state licensing exam, which involves understanding insurance policies, laws, and claims procedures. The process can vary by state but generally involves some training, passing an exam, and gaining experience, making it moderately challenging for new entrants.
Insurance Claims jobs near you
Infographic showing various Insurance Claims job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $37,501 per year, or $18 per hour.

Representative, Claims Property

Definity Financial

Montreal, QC • Hybrid

CA$80K - CA$90K/yr

Full-time

Retirement, PTO

Re-posted yesterday

Job description

The Opportunity 

The Property Claims Representative is responsible for handling moderate to complex personal and commercial property insurance claims from initial notice through resolution. This role involves investigating claims, confirming policy coverage, coordinating with customers and vendors, processing payments, and managing salvage and subrogation activities. The ideal candidate has strong property claims adjusting experience, excellent communication and organizational skills, and the ability to provide exceptional customer service in a fast-paced environment. Bilingualism in French and English and an AMF Loss Adjuster License (5) are required. This position is well suited to a collaborative professional who thrives in a dynamic environment and is committed to delivering efficient and fair claims resolutions.

What to Expect 

  • Reporting to a Team Leader, you will be responsible for investigating and handling property claims submitted by insured customers.
  • Provide prompt, courteous, reliable, and fair claims service to both internal and external customers.
  • Manage property claims by phone through to resolution.
  • Clearly explain the entire claims process to customers in an easy-to-understand manner.
  • Determine whether a claim is covered under the customer's insurance policy.
  • Ensure all claims are handled promptly and efficiently.
  • Work collaboratively with customers and preferred vendors to determine the best approach for resolving claims.
  • Maintain detailed claim files by entering relevant information into the appropriate electronic systems.
  • Process claim payments within established authority limits.
  • Initiate recovery and subrogation procedures for assigned claims.
  • Achieve annual assigned claims targets while demonstrating our core values and meeting competency expectations.

What you Bring

  • Minimum 3-5 years of property claims adjusting experience
  • Must hold an AMF Loss Adjuster License (5)
  • Must be bilingual (French and English)
  • Customer-focused, with a passion for delivering exceptional service and creating positive customer experiences. 
  • Adaptable and versatile, with the ability to manage a variety of tasks and priorities in a fast-paced environment. 
  • Collaborative team player who builds strong relationships and contributes to a positive work environment.
  • Preference will be given to candidates with related business experience, particularly in commercial 
  • Ability to navigate through numerous screens quickly and efficiently
  • Effective written and verbal communication, analytical, organizational and interpersonal skills
  • Professional, friendly and courteous in all interactions, with both customers and co-workers
  • Able to perform well in a busy environment and remain calm under pressure

Salary Range: $80,000 - $90,000

High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success. 

What's in it for you?

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents 
  • Wellness and recognition programs 
  • Discounts on products and services

Go ahead and expect a lot - you deserve it.

It's better here - but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

As part of Definity's commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Metis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid

Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering. 

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here. 

Apply